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Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

Old Aug 14, 2017, 6:18 pm
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United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.

A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.

Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
More info

VIP Meet & Assist

Departure service

Your United Signature Service concierge will:
  • Meet you curbside or at a designated point of arrival
  • Monitor your flight
  • Assist with priority check-in
  • Expedite security screening through the Premier Access lane (where available).
  • Arrange United Club access (United Club access is not available outside of USA)
  • Guide you to your departure gate
  • Coordinate special requests
  • Help you rebook or reschedule travel if your flight is delayed or canceled
  • Provide language assistance (if requested at the time of booking)
Connection service
Your United Signature Service concierge will:
  • Monitor your flight
  • Meet you at the jet bridge (or at another designated point)
  • Assist with terminal transfers
  • Arrange United Club access (United Club access is not available outside of USA)
  • Guide you to your departure gate
  • Coordinate special requests
  • Help you rebook or reschedule travel if your flight is delayed or canceled
  • Provide language assistance (if requested at the time of booking)

Arrival service

Your United Signature Service concierge will:
  • Monitor your flight
  • Meet you at the jet bridge (or at another designated point)
  • Arrange United Club access (United Club access is not available outside of USA)
  • Assist you with baggage claim
  • Coordinate with prearranged transportation (optional)
  • Guide you to your preferred mode of transportation
  • Provide language assistance (if requested at the time of booking)

    related: Private Suite @ LAX for UA
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    Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]

    Old Jan 21, 2016, 3:39 am
      #31  
     
    Join Date: Nov 2005
    Location: SFO and OAK
    Programs: FAF, Hyatt <>, SPG PLT
    Posts: 2,240
    Originally Posted by mahasamatman
    Why would you consider that a bug? United is an international carrier.
    Is this a serious question? United is a US based international carrier. Does Apple, a US based international company, report its earnings in [pick your non US-based currency]. An international company who has their act together optimizes the customer experience based on the customer's location.
    Beerman92 is offline  
    Old Jan 21, 2016, 3:57 am
      #32  
     
    Join Date: Jun 2011
    Posts: 32
    Originally Posted by Beerman92
    Is this a serious question? United is a US based international carrier. Does Apple, a US based international company, report its earnings in [pick your non US-based currency]. An international company who has their act together optimizes the customer experience based on the customer's location.
    You do realize that Apple has to report their earnings in a prescribed format as per accounting rules. They don't publish financial statements in every currency to suit the reader's needs - which is what you are suggesting. Also comparing Currency to date format is Apple to Oranges.

    I sense some misplaced anger here....
    JustTravel is offline  
    Old Jan 21, 2016, 4:06 am
      #33  
     
    Join Date: Nov 2005
    Location: SFO and OAK
    Programs: FAF, Hyatt <>, SPG PLT
    Posts: 2,240
    Originally Posted by JustTravel
    You do realize that Apple has to report their earnings in a prescribed format as per accounting rules. They don't publish financial statements in every currency to suit the reader's needs - which is what you are suggesting. Also comparing Currency to date format is Apple to Oranges.

    I sense some misplaced anger here....
    LOL thanks for the analysis of anger. Pretty sure that bit of diagnosis isn't allowed under the rules of FT. No misplaced anger. I think some misplaced rationale is going on here. Apple reports in USD because if they didn't they would be judged differently by investors. You can say they do it because of the rules but they would report in USD even without the rules. To get back to the topic, do you think that United should use a non-US format for date when displaying to US customers?
    Beerman92 is offline  
    Old Jan 21, 2016, 4:11 am
      #34  
     
    Join Date: Feb 2010
    Location: New Jersey
    Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
    Posts: 3,250
    Originally Posted by JustTravel
    You do realize that Apple has to report their earnings in a prescribed format as per accounting rules. They don't publish financial statements in every currency to suit the reader's needs - which is what you are suggesting. Also comparing Currency to date format is Apple to Oranges.

    I sense some misplaced anger here....
    My comment about the date format wasn't questioning the value of MM/DD vs. DD/MM, it was that it was inconsistent with the rest of the site. An infrequent traveler in the US who needs this service is more likely to be confused by this programming than those of us on this forum. I was testing the site, clicked on February 4th on the calendar, and got 4/2/2016.

    In my UA online profile, under "Regional and Language Preferences" I had selected MM/DD. That's what makes the result I got a glitch.

    [IMG][/IMG]
    tarheelnj is offline  
    Old Jan 21, 2016, 4:29 am
      #35  
    ont
     
    Join Date: Oct 2015
    Posts: 129
    Absurd pricing.

    For $325, you can hire a personal assistant for a whole day.
    ont is offline  
    Old Jan 21, 2016, 5:46 am
      #36  
    A FlyerTalk Posting Legend
     
    Join Date: Apr 2001
    Location: PSM
    Posts: 69,232
    Originally Posted by ont
    Absurd pricing.

    For $325, you can hire a personal assistant for a whole day.
    But not one who has a SIDA badge to be inside security at the airport. Nor one who has access to the premier check-in or security lines.

    I wouldn't spend the money. I think it is a waste. Many people here will have the same idea given that we self-select towards knowing a bit more about travel and being more comfortable with it. Clearly not the primary target market here.
    sbm12 is offline  
    Old Jan 21, 2016, 7:33 am
      #37  
     
    Join Date: Jan 2016
    Location: DEN
    Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
    Posts: 479
    This seems like a similar service to UM - there are people flying alone who may not be able to navigate a city bus on their own and when something happens, the airline has been expected to pick up the slack. I don't know what buying a plane ticket entitles a passenger to but I wonder if this service is an effort to clarify that.
    FlyfromDenver is offline  
    Old Jan 21, 2016, 8:07 am
      #38  
     
    Join Date: Feb 2010
    Location: New Jersey
    Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
    Posts: 3,250
    Originally Posted by FlyfromDenver
    This seems like a similar service to UM - there are people flying alone who may not be able to navigate a city bus on their own and when something happens, the airline has been expected to pick up the slack. I don't know what buying a plane ticket entitles a passenger to but I wonder if this service is an effort to clarify that.
    Welcome to FT!


    Another thought. If someone with an international to domestic connection uses this service, would he/she still meet the agent on the jetway and could that passenger then avoid the Immigration lines? Might be an alternative to Global Entry for those that don't qualify for that program and want to ensure they make their connection.
    tarheelnj is offline  
    Old Jan 21, 2016, 8:14 am
      #39  
    FlyerTalk Evangelist
     
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    Originally Posted by ont
    Absurd pricing.

    For $325, you can hire a personal assistant for a whole day.
    This is the kind of service I might consider to get my aging MIL through an ORD connection on her transcon visit-the-grandkid trips. Until I get to the price tag.

    For less than [United fare] + $325, I can buy her an upgradable nonstop fare on AS and avoid UA, and the ORD connection, altogether.

    The price is ridiculous. And what happens when service delivery fails? UA has enough trouble mustering gate wheelchairs and losing UMs. Imagine trying to get your $325 back because the Exclusive Assistance guy or gal never showed up, and being asked to prove it.
    BearX220 is offline  
    Old Jan 21, 2016, 9:01 am
      #40  
     
    Join Date: Nov 2010
    Location: BWI, PHL, IAD
    Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
    Posts: 1,516
    Originally Posted by tarheelnj
    Another thought. If someone with an international to domestic connection uses this service, would he/she still meet the agent on the jetway and could that passenger then avoid the Immigration lines? Might be an alternative to Global Entry for those that don't qualify for that program and want to ensure they make their connection.
    Even with Global Entry I might find it worth it if it made baggage recheck and reclearing security easier.
    Michilander is offline  
    Old Jan 21, 2016, 9:24 am
      #41  
     
    Join Date: Oct 2011
    Location: BUR / LAX
    Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
    Posts: 1,600
    I hired a service at SIN for my mom and it worked well. I wanted to make her connection experience and her check-in-for-return experience error/stress-free. I also hired a service at LAX that met her curbside, helped expedite her through the craziness of Tom Bradley check in+security and escorted her to lounge/gate (lounge not included in price). WELL worth it, but costs were between $50 and $125 as I recall. And I happily paid for arrival + visa expedite service at CAI for almost no cost.

    For the UA pricing I would expect something truly special. I assume they would hire new staff or contractors to handle this service? Who is staffing it? Maybe with volume and market testing the costs will drop?
    abaheti is offline  
    Old Jan 21, 2016, 10:12 am
      #42  
    A FlyerTalk Posting Legend
     
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    Originally Posted by abaheti
    Who is staffing it?
    A 3rd party service. Unlikely to see a price drop even if volume increases.
    sbm12 is offline  
    Old Jan 21, 2016, 10:15 am
      #43  
     
    Join Date: Apr 2007
    Location: USA
    Programs: AAdvantage, MileagePlus, SkyMiles
    Posts: 4,173
    Am I the only one who sees this as implicit discrimination against people who speak different languages and who are immobile? As in, pay more to speak with someone who speaks your language, or someone who needs assistance in the airport. That should be a free service to people who already pay more to travel to/from the USA, as well as those who already pay a lot out of pocket for wheelchairs, canes, etc.

    My view could be completely skewed, and I could be reading this wrong, but that's kind of how I take it, as someone who has a disability (deafness).
    MrAndy1369 is offline  
    Old Jan 21, 2016, 1:31 pm
      #44  
    Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
     
    Join Date: Aug 2002
    Location: YYJ/YVR and back on Van Isle ....... for now
    Programs: UA lifetime MM / *A Gold
    Posts: 14,492
    Originally Posted by MrAndy1369
    Am I the only one who sees this as implicit discrimination against people who speak different languages and who are immobile?
    I see your point of view, but I see it mostly as a pure money grab.

    While in different places, as abaheti pointed out, it can be done at a reasonable price, and SIN isn't exactly cheap, so if it can be done there .....
    EmailKid is offline  
    Old Jan 21, 2016, 1:45 pm
      #45  
     
    Join Date: Mar 2009
    Location: Kingdom of Saudi Arabia
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    Originally Posted by Beerman92
    LOL thanks for the analysis of anger. Pretty sure that bit of diagnosis isn't allowed under the rules of FT. No misplaced anger. I think some misplaced rationale is going on here. Apple reports in USD because if they didn't they would be judged differently by investors. You can say they do it because of the rules but they would report in USD even without the rules. To get back to the topic, do you think that United should use a non-US format for date when displaying to US customers?
    US based companies have to file their taxes via US GAAP, whereas the rest of the world files in IFRS. Where you pay corporate tax determines what type of filing you have to use. US based is US GAAP and international is IFRS. There is so much international investment going both ways that a reconciliation of one vs the other can be needed in some cases. The company isn't required to submit in both, but in cases of M&A's etc. teams reconcile the statements vice versa as step in the deal.
    schley is offline  

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