Aug 14, 2017, 6:18 pm
Last edit by: WineCountryUA
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Your United Signature Service concierge will:
Your United Signature Service concierge will:
Arrival service
Your United Signature Service concierge will:
related: Private Suite @ LAX for UA
Seamless travel, defined. Depart effortlessly. Arrive stylishly.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
United Signature ServiceSM, provided by Global Airport Concierge, offers you an elevated level of assistance during your time at the airport. This option is currently available for United customers traveling to, from or through Amsterdam, Chicago O'Hare, Frankfurt, Houston, London Heathrow, Los Angeles, Munich, New York/Newark, Paris Charles de Gaulle or San Francisco.
A United Signature Service concierge will be there to help throughout your time at the airport. Your concierge will monitor your flight, guide you to or from your gate, assist with check-in and arrange any travel changes or airport accommodations that you might need. If you want to relax before your flight, you will have access to one of our United ClubSM locations. We can also arrange for special services such as language assistance, if requested in advance.
Our concierges manage all of your travel details at the airport, so you can focus on enjoying your trip.
VIP Meet & Assist
Departure serviceYour United Signature Service concierge will:
- Meet you curbside or at a designated point of arrival
- Monitor your flight
- Assist with priority check-in
- Expedite security screening through the Premier Access® lane (where available).
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Assist with terminal transfers
- Arrange United Club access (United Club access is not available outside of USA)
- Guide you to your departure gate
- Coordinate special requests
- Help you rebook or reschedule travel if your flight is delayed or canceled
- Provide language assistance (if requested at the time of booking)
Arrival service
Your United Signature Service concierge will:
- Monitor your flight
- Meet you at the jet bridge (or at another designated point)
- Arrange United Club access (United Club access is not available outside of USA)
- Assist you with baggage claim
- Coordinate with prearranged transportation (optional)
- Guide you to your preferred mode of transportation
- Provide language assistance (if requested at the time of booking)
related: Private Suite @ LAX for UA
Introducing United Exclusive Assistance "United Signature Service" [Q&A-Experiences]
Jan 21, 2016, 3:39 am
#31
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
Jan 21, 2016, 3:57 am
#32
Join Date: Jun 2011
Posts: 32
Is this a serious question? United is a US based international carrier. Does Apple, a US based international company, report its earnings in [pick your non US-based currency]. An international company who has their act together optimizes the customer experience based on the customer's location.
I sense some misplaced anger here....
Jan 21, 2016, 4:06 am
#33
Join Date: Nov 2005
Location: SFO and OAK
Programs: FAF, Hyatt <>, SPG PLT
Posts: 2,240
You do realize that Apple has to report their earnings in a prescribed format as per accounting rules. They don't publish financial statements in every currency to suit the reader's needs - which is what you are suggesting. Also comparing Currency to date format is Apple to Oranges.
I sense some misplaced anger here....
I sense some misplaced anger here....
Jan 21, 2016, 4:11 am
#34
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
You do realize that Apple has to report their earnings in a prescribed format as per accounting rules. They don't publish financial statements in every currency to suit the reader's needs - which is what you are suggesting. Also comparing Currency to date format is Apple to Oranges.
I sense some misplaced anger here....
I sense some misplaced anger here....
In my UA online profile, under "Regional and Language Preferences" I had selected MM/DD. That's what makes the result I got a glitch.
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Jan 21, 2016, 5:46 am
#36
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I wouldn't spend the money. I think it is a waste. Many people here will have the same idea given that we self-select towards knowing a bit more about travel and being more comfortable with it. Clearly not the primary target market here.
Jan 21, 2016, 7:33 am
#37
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 464
This seems like a similar service to UM - there are people flying alone who may not be able to navigate a city bus on their own and when something happens, the airline has been expected to pick up the slack. I don't know what buying a plane ticket entitles a passenger to but I wonder if this service is an effort to clarify that.
Jan 21, 2016, 8:07 am
#38
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
This seems like a similar service to UM - there are people flying alone who may not be able to navigate a city bus on their own and when something happens, the airline has been expected to pick up the slack. I don't know what buying a plane ticket entitles a passenger to but I wonder if this service is an effort to clarify that.
Another thought. If someone with an international to domestic connection uses this service, would he/she still meet the agent on the jetway and could that passenger then avoid the Immigration lines? Might be an alternative to Global Entry for those that don't qualify for that program and want to ensure they make their connection.
Jan 21, 2016, 8:14 am
#39
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
For less than [United fare] + $325, I can buy her an upgradable nonstop fare on AS and avoid UA, and the ORD connection, altogether.
The price is ridiculous. And what happens when service delivery fails? UA has enough trouble mustering gate wheelchairs and losing UMs. Imagine trying to get your $325 back because the Exclusive Assistance guy or gal never showed up, and being asked to prove it.
Jan 21, 2016, 9:01 am
#40
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Another thought. If someone with an international to domestic connection uses this service, would he/she still meet the agent on the jetway and could that passenger then avoid the Immigration lines? Might be an alternative to Global Entry for those that don't qualify for that program and want to ensure they make their connection.
Jan 21, 2016, 9:24 am
#41
Join Date: Oct 2011
Location: BUR / LAX
Programs: UA MM/Gold; WN A-list; HH something depending; Marriott Gold
Posts: 1,555
I hired a service at SIN for my mom and it worked well. I wanted to make her connection experience and her check-in-for-return experience error/stress-free. I also hired a service at LAX that met her curbside, helped expedite her through the craziness of Tom Bradley check in+security and escorted her to lounge/gate (lounge not included in price). WELL worth it, but costs were between $50 and $125 as I recall. And I happily paid for arrival + visa expedite service at CAI for almost no cost.
For the UA pricing I would expect something truly special. I assume they would hire new staff or contractors to handle this service? Who is staffing it? Maybe with volume and market testing the costs will drop?
For the UA pricing I would expect something truly special. I assume they would hire new staff or contractors to handle this service? Who is staffing it? Maybe with volume and market testing the costs will drop?
Jan 21, 2016, 10:15 am
#43
Join Date: Apr 2007
Location: USA
Programs: AAdvantage, MileagePlus, SkyMiles
Posts: 4,161
Am I the only one who sees this as implicit discrimination against people who speak different languages and who are immobile? As in, pay more to speak with someone who speaks your language, or someone who needs assistance in the airport. That should be a free service to people who already pay more to travel to/from the USA, as well as those who already pay a lot out of pocket for wheelchairs, canes, etc.
My view could be completely skewed, and I could be reading this wrong, but that's kind of how I take it, as someone who has a disability (deafness).
My view could be completely skewed, and I could be reading this wrong, but that's kind of how I take it, as someone who has a disability (deafness).
Jan 21, 2016, 1:31 pm
#44
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
While in different places, as abaheti pointed out, it can be done at a reasonable price, and SIN isn't exactly cheap, so if it can be done there .....
Jan 21, 2016, 1:45 pm
#45
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
LOL thanks for the analysis of anger. Pretty sure that bit of diagnosis isn't allowed under the rules of FT. No misplaced anger. I think some misplaced rationale is going on here. Apple reports in USD because if they didn't they would be judged differently by investors. You can say they do it because of the rules but they would report in USD even without the rules. To get back to the topic, do you think that United should use a non-US format for date when displaying to US customers?