Complimentary Food & Beverage for GS & 1K Members when Seated in Economy (Archive}
May 13, 2019, 7:30 am
#991
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
Jun 24, 2019, 11:01 am
#992
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
UAX ORD-DCA flight operated by Republic Airline.
My 1K wife did not get upgraded. She did not mind it since it was a refreshments flight and she preferred the idea to get a free tapas box instead of two bags of chips (which is what I got in First Class)
When the FA comes with the drinks cart, my wife asks for a tapas box. The FA answers that there is no food since it's a short flight. My wife mentions to the FA that on that flight you are supposed to be able to purchase snacks. He then says that he will look if there's any tapas box left in the galley from another flight. Five minutes later the FA drops the tapas box on my wife's tray.
Just before that flight, we were on a UAX flight from our home airport to ORD. First time in 52 flights on a CR2 leaving our home airport or coming back to it that the flight was operated by Air Wisconsin. Flight is usually between 18 and 30 minutes wheels up-wheels down. Half of the time we get water, half of the time we get nothing. For this flight, prior to departing the gate the FA comes to our Exit row seats and says that since the flight is so short she wants to know what we want to eat and drink. Then, during the flight, she brought us two tapas boxes, a can of Coke and a can of club soda. The other passengers got water.
My 1K wife did not get upgraded. She did not mind it since it was a refreshments flight and she preferred the idea to get a free tapas box instead of two bags of chips (which is what I got in First Class)
When the FA comes with the drinks cart, my wife asks for a tapas box. The FA answers that there is no food since it's a short flight. My wife mentions to the FA that on that flight you are supposed to be able to purchase snacks. He then says that he will look if there's any tapas box left in the galley from another flight. Five minutes later the FA drops the tapas box on my wife's tray.
Just before that flight, we were on a UAX flight from our home airport to ORD. First time in 52 flights on a CR2 leaving our home airport or coming back to it that the flight was operated by Air Wisconsin. Flight is usually between 18 and 30 minutes wheels up-wheels down. Half of the time we get water, half of the time we get nothing. For this flight, prior to departing the gate the FA comes to our Exit row seats and says that since the flight is so short she wants to know what we want to eat and drink. Then, during the flight, she brought us two tapas boxes, a can of Coke and a can of club soda. The other passengers got water.
Jun 24, 2019, 11:51 am
#993
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,352
UAX ORD-DCA flight operated by Republic Airline.
My 1K wife did not get upgraded. She did not mind it since it was a refreshments flight and she preferred the idea to get a free tapas box instead of two bags of chips (which is what I got in First Class)
When the FA comes with the drinks cart, my wife asks for a tapas box. The FA answers that there is no food since it's a short flight. My wife mentions to the FA that on that flight you are supposed to be able to purchase snacks. He then says that he will look if there's any tapas box left in the galley from another flight. Five minutes later the FA drops the tapas box on my wife's tray.
Just before that flight, we were on a UAX flight from our home airport to ORD. First time in 52 flights on a CR2 leaving our home airport or coming back to it that the flight was operated by Air Wisconsin. Flight is usually between 18 and 30 minutes wheels up-wheels down. Half of the time we get water, half of the time we get nothing. For this flight, prior to departing the gate the FA comes to our Exit row seats and says that since the flight is so short she wants to know what we want to eat and drink. Then, during the flight, she brought us two tapas boxes, a can of Coke and a can of club soda. The other passengers got water.
My 1K wife did not get upgraded. She did not mind it since it was a refreshments flight and she preferred the idea to get a free tapas box instead of two bags of chips (which is what I got in First Class)
When the FA comes with the drinks cart, my wife asks for a tapas box. The FA answers that there is no food since it's a short flight. My wife mentions to the FA that on that flight you are supposed to be able to purchase snacks. He then says that he will look if there's any tapas box left in the galley from another flight. Five minutes later the FA drops the tapas box on my wife's tray.
Just before that flight, we were on a UAX flight from our home airport to ORD. First time in 52 flights on a CR2 leaving our home airport or coming back to it that the flight was operated by Air Wisconsin. Flight is usually between 18 and 30 minutes wheels up-wheels down. Half of the time we get water, half of the time we get nothing. For this flight, prior to departing the gate the FA comes to our Exit row seats and says that since the flight is so short she wants to know what we want to eat and drink. Then, during the flight, she brought us two tapas boxes, a can of Coke and a can of club soda. The other passengers got water.
Jun 24, 2019, 12:26 pm
#994
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
I dunno. AA had this benefit for Exec Platinums well before United matched it.
Jun 24, 2019, 10:36 pm
#996
Join Date: Feb 2009
Location: SFO
Programs: UA GS
Posts: 283
Flew SFO-OGG and ordered a snack and a Mai Tai. Start drinking Mai Tai and a few seconds later the FA comes back and says the Mai Tai does not count for the 1K drink and I had to fork over $10. Is it true that the Mai Tai is extra? I was not charged for the snack.
Jun 25, 2019, 4:17 am
#997
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
I think you were incorrectly charged. Send a note to 1Kvoice w/ transaction number.
Jun 25, 2019, 4:21 am
#998
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
Please note that customers can request any alcoholic beverage except half-bottles of premium wines (375 mL).
Unless a mai tai has now been redefined as a "half bottle of premium wine" it is a bogus charge.
Jun 25, 2019, 7:01 am
#999
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
I just tried to get a mai tai on my flight back from the islands. The FA looked me up on the phone and tried to comp it, but 'the system' declined me. After some conference with the other FA, she decided to just give it to me and forget about logging it.
One off technology fail? Or are mai tai's supposed to be exempted from the 'free'? I think while consulting the other FA, she said she'd already comp'd one of the mai tai's for another passenger but didn't hear clearly.
One off technology fail? Or are mai tai's supposed to be exempted from the 'free'? I think while consulting the other FA, she said she'd already comp'd one of the mai tai's for another passenger but didn't hear clearly.
Jun 25, 2019, 10:52 am
#1000
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
I thought UA counted some of the premium spirits, like the mai tai, the Old Fashioned, and the previous Moscow Mule as a premium drink just like the wine split...making them ineligible as complimentary drinks. I know in the Moscow Mule days, that was called out in the menu...but haven't paid attention since.
Jun 25, 2019, 11:06 am
#1001
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Even if it was correct to charge for the Mai Tai, the passenger should be informed of the charge before it's served (or comped). I might well have told the FA to take it back rather than pay the $.
Jun 25, 2019, 11:54 am
#1002
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
I thought UA counted some of the premium spirits, like the mai tai, the Old Fashioned, and the previous Moscow Mule as a premium drink just like the wine split...making them ineligible as complimentary drinks. I know in the Moscow Mule days, that was called out in the menu...but haven't paid attention since.
Last edited by lincolnjkc; Jun 25, 2019 at 12:43 pm Reason: Correcting Autocorrect
Jun 25, 2019, 11:56 am
#1003
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
I definitely had comped Moscow Mule many times with my cheeseburger.
Jun 25, 2019, 12:47 pm
#1004
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
I thought UA counted some of the premium spirits, like the mai tai, the Old Fashioned, and the previous Moscow Mule as a premium drink just like the wine split...making them ineligible as complimentary drinks. I know in the Moscow Mule days, that was called out in the menu...but haven't paid attention since.