Sep 11, 2016, 10:26 am
Last edit by: WineCountryUA
11 Feb 2019
" Dies ist von dem gebuchten Tarif unabhängig. " ==> "This is independent of the booked tariff (fare)"
older wording
Information for passengers departing with Eurowings:
- Passengers who have booked a SMART or BEST fare and who have a Miles & More HON Circle Member or Senator card have access to Lufthansa Senator and Business Lounges on the day of their departure.
- Passengers who have booked a SMART fare and who have a Miles & More Frequent Traveller card have access to Lufthansa Business Lounges on the day of their departure.
- Passengers who have booked a BEST fare have access to Lufthansa Business Lounges on the day of their departure.
- Passengers who have a Star Alliance Gold card only have access to Lufthansa’s Senator and Business Lounges if they are customers of United Airlines (UA) or All Nippon Airways (NH).
The german version of the Lufthansa website clearly says that no fare restriction apply.
lufthansa.com/de/de/loungetypen-und-zugang
lufthansa.com/de/de/loungetypen-und-zugang
Gäste, die eine Star Alliance Gold Card besitzen, haben nur dann Zugang zu den Senator und Business Lounges der Lufthansa, wenn sie Kunden der Fluggesellschaften United Airlines (UA) und All Nippon Airways (NH) sind. Dies ist von dem gebuchten Tarif unabhängig.
older wording
[LH Lounge access] Advice for passengers who are departing with Eurowings:
- Passengers have free access to the Lufthansa Senator and Business Lounges in Germany provided they have a Miles & More HON Circle Member or Senator Card.
- Passengers who have booked the Eurowings BEST fare and Frequent Travellers who have booked the SMART fare are entitled to use the Lufthansa Business Lounges on the day of their flight.
- Passengers who have a Star Alliance Gold Card, however, do not have access to the Lufthansa Lounges. Exceptions to this are the Star Alliance Gold Card customers of the airlines United Airlines (UA) and All Nippon Airways (NH), who receive access to Lufthansa’s Senator and Business Lounges.
- Not confirmed, but plausible: Rules will change from March 26, 2017:
Access to LH Lounge is only possible when departing on a SMART or BEST fare. BASIC fare does not entitle to lounge access.
Does UA *G get lounge access when flying Eurowings?
Mar 25, 2019, 10:04 am
#181
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,225
Just as a datapoint, I was admitted at both LHR and DUS on a Basic fare, but had to present my UA card on both occasions.
At DUS, there were two staff, and the senior one had to explain to the junior why I was allowed in.
At DUS, there were two staff, and the senior one had to explain to the junior why I was allowed in.
Apr 24, 2019, 1:17 am
#182
Join Date: May 2005
Programs: UA
Posts: 1,775
Did you ever manage to get into the LX lounge at ZRH with a Smart fare? The rules seem to not allow it. We have a flight on Friday and curious if you ever tried with a Smart fare.
Apr 24, 2019, 2:12 am
#183
Join Date: Nov 2009
Location: Singapore, Vancouver
Programs: UA/Premier 1K, Bonvoy/Titanium
Posts: 227
Data point from Mar 2019.
LHR to TXL on EW basic fare. Arrived >24 hours prior on UA, separate ticket.
Check-in agent said no lounge access (unprompted). Regardless, granted access to LH Senator lounge without questions by lounge agent.
1K and companion on the same PNR.
LHR to TXL on EW basic fare. Arrived >24 hours prior on UA, separate ticket.
Check-in agent said no lounge access (unprompted). Regardless, granted access to LH Senator lounge without questions by lounge agent.
1K and companion on the same PNR.
Apr 24, 2019, 3:08 am
#184
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,295
Apr 25, 2019, 4:55 pm
#185
Join Date: May 2012
Programs: UA
Posts: 1,098
Data point from Mar 2019.
LHR to TXL on EW basic fare. Arrived >24 hours prior on UA, separate ticket.
Check-in agent said no lounge access (unprompted). Regardless, granted access to LH Senator lounge without questions by lounge agent.
1K and companion on the same PNR.
LHR to TXL on EW basic fare. Arrived >24 hours prior on UA, separate ticket.
Check-in agent said no lounge access (unprompted). Regardless, granted access to LH Senator lounge without questions by lounge agent.
1K and companion on the same PNR.
Apr 26, 2019, 9:16 pm
#187
Join Date: Nov 2009
Location: Singapore, Vancouver
Programs: UA/Premier 1K, Bonvoy/Titanium
Posts: 227
Jun 21, 2019, 4:06 am
#189
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,225
At CGN today I presented my EW Basic bp and my current 1k 1MM UA card. The agents consulted their handwritten book which stated that UA Gold and Platinum were permitted on a Basic fare but not 1K. After some escalation and also evidence that 1K was higher than Gold and Platinum, they let me in, but only as a gesture of goodwill.
Jun 21, 2019, 4:52 am
#190
Join Date: Dec 2017
Programs: UA 1K, Marriot Platinum, LH FTl, Hertz PC
Posts: 28
There's still a lot of hassle regarding LH lounge access in Germany with a Eurowings ticket. I'm doing around 20 EW flights/year and discussion with lounge staff are mostly guaranteed in Hamburg and Duesseldorf. Even though LH lounge admission rules clearly state that UA and ANA Gold (or higher) are allowed they act differently. In Hamburg they had a handwritten supervisor advise saying that UA Gold travellers are not allowed EVEN even with a basic ticket. The supervisor who created the writeup wasn't obviously able to get the difference of Basic and Smart fare, or the meaning of the word 'even'. If you want to overcome discussions I made good experience with showing the LH official guidelines, the last paragraph is essentiell:
German version (just in case...)
https://www.lufthansa.com/de/de/loungetypen-und-zugang
English version:
https://www.lufthansa.com/de/en/lounge-types-and-access
The discussion usually goes like that: you are not allowed to go in because you have a non eligible EW ticket, then I reply that LH access rules say that this is not relevant for UA gold (or higher), they reply that they know the rules, then I present the URL, usually they accept and say that didn't know that exception. In Hamburg, the discussion is the same except that they say we have different instructions, and if you ask for more details, they present the handwritten instruction I mentioned. Then you should ask for the supervisor who has written the instruction (or any other supervisor) and ask for his name because you want to follow up with LH.
German version (just in case...)
https://www.lufthansa.com/de/de/loungetypen-und-zugang
English version:
https://www.lufthansa.com/de/en/lounge-types-and-access
The discussion usually goes like that: you are not allowed to go in because you have a non eligible EW ticket, then I reply that LH access rules say that this is not relevant for UA gold (or higher), they reply that they know the rules, then I present the URL, usually they accept and say that didn't know that exception. In Hamburg, the discussion is the same except that they say we have different instructions, and if you ask for more details, they present the handwritten instruction I mentioned. Then you should ask for the supervisor who has written the instruction (or any other supervisor) and ask for his name because you want to follow up with LH.
Jun 21, 2019, 7:22 am
#192
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,225
At CGN they knew the UA exception, they didn’t know that 1K was higher than Gold or Platinum and the handwritten instruction didn’t tell them that. Gold and Platinum on Basic fares get in, 1K doesn’t.
Jun 21, 2019, 7:25 am
#193
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,416
So "wenn sie Kunden der Fluggesellschaften United Airlines (UA) und All Nippon Airways (NH) sind" is being interpreted as "when the *G card is issued by those airlines"? That's interesting, since I'm not sure it would be my first reading of that, or especially the English ("customers of United Airlines (UA) or All Nippon Airways (NH)"). I'm not a native German speaker though, so I'm not sure what the likely connotations are of "Kunden".
Jun 21, 2019, 7:28 am
#194
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,597
Jun 21, 2019, 7:51 am
#195
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
So "wenn sie Kunden der Fluggesellschaften United Airlines (UA) und All Nippon Airways (NH) sind" is being interpreted as "when the *G card is issued by those airlines"? That's interesting, since I'm not sure it would be my first reading of that, or especially the English ("customers of United Airlines (UA) or All Nippon Airways (NH)"). I'm not a native German speaker though, so I'm not sure what the likely connotations are of "Kunden".