UA958 Jun 12 '15: MX @ ORD, Diverts to YYR for 2nd MX, Pax Housed @ Military Barracks
Jun 21, 2015, 12:52 pm
#406
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There is no such union rule. There is a FAA rule which requires an undisturbed rest period prior to flight during which the crew member can not even be required to answer the phone if the employer calls.
The original plan was for the original crew to go into rest while a recovery airplane was flown in. Once the recovery airplane arrived the passengers and bags were to be transferred to the new airplane and the original crew would continue to flight to the original destination. This ultimately didn't work out because the recovery airplane had its own mechanical issues.
The original plan was for the original crew to go into rest while a recovery airplane was flown in. Once the recovery airplane arrived the passengers and bags were to be transferred to the new airplane and the original crew would continue to flight to the original destination. This ultimately didn't work out because the recovery airplane had its own mechanical issues.
Jun 21, 2015, 11:07 pm
#407
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Riding in on the recovery airplane does not count as rest, it counts as duty. They'd need to rest after arrival before continuing on to London. Their duty time would have started at the beginning of their reserve availability period prior to being notified of the trip.
Jun 21, 2015, 11:35 pm
#408
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The flt should have been flown to London, England, period. Major UA fail on this as well as the one I watched on TV about the UA flt stuck in BFS. Bad week for UA.
Jun 22, 2015, 1:50 am
#409
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I don't think anyone ever doubted the flight crew, no one is upset about the emergency landing, what everyone is upset about is the way UA managed the passengers.
To bring them back into EWR just to have them get off and get back on and further delay the journey. Like many have said, if they didn't have a wide body, get 2 narrow body aircraft from EWR up in the air ASAP and assist those people on getting back to EWR. Once at EWR, if passengers were connecting in LHR, have another route for those passengers, if they were staying in LHR, then one of the many flights from EWR could've handled them.
To bring them back into EWR just to have them get off and get back on and further delay the journey. Like many have said, if they didn't have a wide body, get 2 narrow body aircraft from EWR up in the air ASAP and assist those people on getting back to EWR. Once at EWR, if passengers were connecting in LHR, have another route for those passengers, if they were staying in LHR, then one of the many flights from EWR could've handled them.
This entire episode shows UA's complete lack of planning, care, and organizational operation. It seems from the armchair view the entire company was running around like beheaded chickens, with no direction or strategy.
Jun 22, 2015, 5:54 am
#410
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Jun 22, 2015, 8:01 am
#411
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It might have made more sense to have an AC rep with a UA uniform communicate with them, though United's agreements with AC may not extend to Jazz. AC handles gate services for United flights out of at least some of Canada, and Jazz flies scheduled flights through YYR. If UA is really diverting 150 flights a year through there (1 every ~2 days!) it would make sense to have some agreements in place for services besides fuel & MX, just in case the diversions go from a fuel stop to a major delay.
Jun 22, 2015, 9:13 am
#412
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It might have made more sense to have an AC rep with a UA uniform communicate with them, though United's agreements with AC may not extend to Jazz. AC handles gate services for United flights out of at least some of Canada, and Jazz flies scheduled flights through YYR. If UA is really diverting 150 flights a year through there (1 every ~2 days!) it would make sense to have some agreements in place for services besides fuel & MX, just in case the diversions go from a fuel stop to a major delay.
This is unreal. If really there are diversions to Goose Bay all the time, what would it take for airlines to bandwagon together and have a local team to ensure that passengers are taken care of?
That's, after all, a cost of doing business.
Jun 22, 2015, 9:16 am
#413
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You would hope so. But apparently, you would be wrong.
This is unreal. If really there are diversions to Goose Bay all the time, what would it take for airlines to bandwagon together and have a local team to ensure that passengers are taken care of?
That's, after all, a cost of doing business.
This is unreal. If really there are diversions to Goose Bay all the time, what would it take for airlines to bandwagon together and have a local team to ensure that passengers are taken care of?
That's, after all, a cost of doing business.
Jun 22, 2015, 9:45 am
#414
Join Date: May 2001
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Better get the barracks ready again, looks like 162 from Glasgow is diverting to.... Yes Goose Bay.
Jun 22, 2015, 9:47 am
#415
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Jun 22, 2015, 10:03 am
#416
Join Date: Nov 2006
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Remember, UA diverts to Goose Bay roughly 100 times per year. But most stops are very short. Here is to hoping this one is short too!
EDIT: They are back in the air from Goose Bay on to EWR. Appears to have been about a 90 minute ground time there.
Jun 22, 2015, 10:07 am
#417
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162 has already departed Goose Bay.
Jun 22, 2015, 10:17 am
#418
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I think it may be smart for UA to hire some personal up in Goose Bay. Can't be too expensive.
Jun 22, 2015, 10:27 am
#419
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They should be stating that for translatlantic and transpacific flights, there should be emergency airports with people there paid to be on standby to help strayed passengers, and sufficient facilities.
Would it increase ticket prices? Maybe. But it is no different from requiring car manufacturers to install seat belts. One can imagine what may have happened if that little baby was to sleep in an no heat barrack when it is subzero in Goose Bay...
Jun 22, 2015, 10:33 am
#420
Join Date: Jun 2004
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No, installing seat belts on aircraft would be similar to installing seat belts in cars. Something like requiring busses and trains (and cars) to have people stationed anywhere their vehicle might be likely to stop due to any number of possible emergencies would be a better analogy.