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Incorrect / Ineligible projected earning information showing on my itinerary

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Old Apr 9, 2015, 10:10 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
Posted 14 March 2015
Originally Posted by UA Insider
Hi everyone,

Thank you all for your comments regarding our display of MileagePlus earning information.

We are aware that there are some rare instances, where international surcharge is being excluding from the display of award miles and PQD when viewing your upcoming reservation on United.com. We expect to have the earnings display corrected shortly. Please rest assured that the final earnings reflected in your Account summary once you have flown will include the surcharge.

-UA Insider
NOTE: The overwhelming consensus is that preflight PQD/PQM/RDM information on an itinerary is frequently wrong for inexplicable reasons, but it being wrong on the itinerary has no bearing on whether correct PQD/PQM/RDM will post to your MP account after flying a segment. So don't worry if things look wrong pre-flight; it is only necessary to contact MP if post-flight posting is incorrect.

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Incorrect / Ineligible projected earning information showing on my itinerary

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Old May 8, 2024, 1:31 pm
  #226  
 
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,930
PQPs Differ on E-mail Receipt v. Website/App

I have an upcoming trip to Europe that includes UA and LH segments, LH is booked as LH flight number.

The app and website indicate 7,608 PQPs but the e-mail receipt shows 7,746 PQPs.

Any ideas why this would happen? Which do I believe??
TWA Guy is offline  
Old May 8, 2024, 2:10 pm
  #227  
 
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,580
Projected PQPs for flights involving partners often show incorrectly (but post correctly).
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Last edited by WineCountryUA; May 8, 2024 at 2:43 pm Reason: cleanup after merge; thanks for the link
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Old May 8, 2024, 2:11 pm
  #228  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,230
Originally Posted by TWA Guy
I have an upcoming trip to Europe that includes UA and LH segments, LH is booked as LH flight number.

The app and website indicate 7,608 PQPs but the e-mail receipt shows 7,746 PQPs.

Any ideas why this would happen? Which do I believe??
Happens quite often when partner flights are on itin.

Last edited by WineCountryUA; May 8, 2024 at 2:43 pm Reason: cleanup after merge; thanks for the link
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Old May 8, 2024, 2:15 pm
  #229  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,410
Add base fare and YQ from the receipt, that is what you should believe in
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cfischer is offline  
Old May 8, 2024, 2:40 pm
  #230  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,192
Originally Posted by cfischer
Add base fare and YQ from the receipt, that is what you should believe in
Yes

Likely cause? Any flights showing 0 earning flights -- such as short connecting flight in europe?

Last edited by WineCountryUA; May 8, 2024 at 3:34 pm Reason: typo
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Old May 8, 2024, 2:47 pm
  #231  
 
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,930
Originally Posted by cfischer
Add base fare and YQ from the receipt, that is what you should believe in
Thanks!
TWA Guy is offline  
Old May 10, 2024, 10:32 am
  #232  
 
Join Date: Sep 2011
Location: DCA/IAD
Programs: UA 1K, HH Diamond, Bonvoy Plat
Posts: 111
Simple IAD-MCO roundtrip. 2 tickets received different earnings. They where purchased together and are on the same PNR, One of us is 1K and the other Platinum.

Statements show:
1K: 550+550 Base miles; 110+110 PQP; 1,210+1,210 Miles
Plat: 1,084+920 Base miles; 271+230 PQP; 2,439+2,070 Miles

The Plat's earning seem completely wrong. We should both receive the same number PQPs (miles should be different, but Plat should receive less). The 1K numbers are what was quoted when purchased. Also, Plat was 1K when booked, but dropped to Plat before the flight.

Am I missing something?
gayste is offline  
Old May 10, 2024, 10:49 am
  #233  
FlyerTalk Evangelist
 
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,683
Originally Posted by gayste
Simple IAD-MCO roundtrip. 2 tickets received different earnings. They where purchased together and are on the same PNR, One of us is 1K and the other Platinum.

Statements show:
1K: 550+550 Base miles; 110+110 PQP; 1,210+1,210 Miles
Plat: 1,084+920 Base miles; 271+230 PQP; 2,439+2,070 Miles

The Plat's earning seem completely wrong. We should both receive the same number PQPs (miles should be different, but Plat should receive less). The 1K numbers are what was quoted when purchased. Also, Plat was 1K when booked, but dropped to Plat before the flight.

Am I missing something?
If the 1K numbers are correct, then the Platinum member got a nice bonus.
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