MBS MillionMiler

I have the same thing. Wife/daughter on one PNR, me on another--completely changed routing last weekend (now going through IAH instead of SFO). Both PNRs moved to the same flights. Right away (the morning after the schedule changed--last Saturday), theirs shows up in red, asking to confirm...Mine is showing like I confirmed it.

Still haven't called yet, as I really need to sit down and explore all of our routing options, because what they put us on simply does not work. (Adds 3 hours of travel time, and downgraded to Y on the ORD-IAH segments--all three of us).

gold23

I have always been able to manipulate my bookings to my liking with schedule changes. I'm batting 1.000 . The 'ol call, hang up, call, hang up...over several days until I get an agent willing to book it. I'm never asking for significant differences. Mostly equal flights, though several times I've been able to change my airport (and into what was likely a higher fare). I've also twice been booked award space on Christmas Day direct, and had the flights changed to connecting. Both times I was able to change my flights back to direct on the 26th, with no additional mileage needed (and on flights that were originally not available at saver levels).

goalie

Remember to check and double check every aspect of your itinerary

My Thanksgiving weekend trip had 2 of the 4 flights swap aircraft from a 737-8 to a 737-7 and a 737-8 to an A320 respectively and with all the "quirkiness" with United's website, I only caught it by accident as there was no red schedule change notification as the flight times and flight numbers all remained the same-

And it's a good thing I caught it as with the ability to view seat assignments now removed from the view itinerary page and only visibly on the "print itinerary" page or by clicking to view your seat assignments on the seat maps, my seat assignments had changed (and where I'm riding in the back on a Saver Y award, I want the least discomfort possible )

HeidiInTheAlps

In an effort to get awards redeposited, I have now changed my flights to include a couple of stopovers.

AMS-IAH-DEN-SFO... for next April... hoping just one of those has a schedule change and I can redeposit for free...

Just asking for the good vibes!

mahasamatman

I discovered this yeterday. Truly annoying.

televisor

016 paid ticket, UA+ANA, via LAX (i.e. transferring T7 to TBIT)

Originally had a 2hr 45" hour layover, the UA flight was moved 40" earlier, and I now have a 3hr 30" layover. (The alternative is 1hr 40" layover, but I wanted time to enjoy the lounge, plus I'm not sure how long the walk will take in LAX.)

The new departure time seems a little too early for me (getting up early when travelling west isn't such fun), but I'm not sure what alternative options they'd let me take. A UA operated direct flight on SFO-NRT would be nice, have people been able to get that in the past with what is a fairly minor schedule change? (The prices via LAX were considerably cheaper which is the main reason I went for that routing.)


Also, is it possible to get fixes done at the airport, i.e. is there a ticketing desk I can go to? Call me old fashioned, but I much prefer fixing things in person rather than over the phone.

WineCountryUA

Airport agents with handle irrops change but asking for a re-route due to a past schedule change is not likely to get an enthusiasm response.

This is not a slam drunk with a phone agent either. reroute on 30 minute change, but does not hurt to try. Best ot do this before you accept the change (best) or relative soon afterwards. The longer you wait the lower the chances of success.

goodeats21

Seems to be back now.

zrs70

Looks like schedule changes have an updated look. While they still don't provide the original flight times, there is now a button to push if you don't accept the change. Here is all the verbiage:


Your itinerary has changed

There has been a schedule change. Please review the changes in red in Flight Details below.
If you accept the changes, please select "Accept New Schedule" and your reservation will be automatically updated.
If the changes won't work for you, please select "Don't Accept New Schedule" as we have options for you:
If you booked directly with United, please contact our United Customer Contact Center and we'll be happy to provide further assistance, as other flight options may be available.
If you booked with travel agency or through a website other than United, please contact that source for further information.
Visit our Schedule Change page to learn more about our policy.

We apologize for any inconvenience and appreciate your business.

Mind you ... selecting "don't accept" does not seem to bring you to a new options page. Rather, it links you to a general page about schedule changes:

https://www.united.com/web/en-US/con...le-change.aspx

The page seems to be a bit more liberal with regard to schedule changes. It looks like the two hour rule is still in effect for refunds. But there is no time stamp on selecting a new routing.

SFO 1K

This same message displayed last Saturday for my SFO-DEN 9:45am departure that was taken out of the schedule completely. The offered option was a flight about one hour earlier. I called and was easily accommodated on the flight leaving at 11:11am instead.

channa

Baby steps, so it's a minor improvement.

Good to see Oscar making United great again.

PsiFighter37

Had my return flight LHR-EWR in mid-December downgauged to a 752. It's the last flight out (the 6PM flight)....wanted to get most of a full day in London, but really don't want to get unlucky with one of those Goose Bay refuels. Accepted the change and will hope for the best...

goalie

I had the same message on my ugly (n.b. ugly) schedule change for Thanksgiving night and I was going to call in anyway but I wanted to see what the button did so right after I clicked the "don't accept" button, the website errored out .

transportprof

In my case, hitting the "don't accept" button brought me to the information page on "Schedule Changes." So I guess that it's up to me to figure out the better changes that I'd prefer over the auto-rebook and do them over the phone, as usual.

sfolawyer

So, I have a one-way West to East Coast flight in the fall that has been changed to leave and arrive 70 minutes later. It's actually significant to me because I will be arriving at 10:25 pm rather than 9:15 pm; my arrival was already on the late side because based on experience I don't like arriving late on a trip to the East Coast. It's hard to settle down and attempt to get on East Coast time, and the effects end up lasting the whole trip (for me anyway).

I have an alternative travel plan that will ultimately take me to the same place, and I'd like to simply get a refund to implement it. (The new ticket I'd buy is to a different East Coast city, and I sense that asking directly to change my current tik to my preferred new route with a different city would not be well received.)

Is seeking a refund too cheeky to even ask???