Nov 13, 2016, 3:35 pm
Last edit by: WineCountryUA
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
- For ANA-operated flights within Japan that do not have a ticket number, enter "2050000000000" in the ticket number field.
- For Azul-operated flights within the Brazil that do not have a ticket number, enter "5770000000000" in the ticket number field.
- For Eurowings-operated flights within Europe that do not have a ticket number, enter "1040000000000" in the ticket number field.
- For JSX operated flights that do not have a ticket number, enter "5690000000000" in the ticket number field.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
[Consolidated] UA/Partner flights miles not posting?
Jan 4, 2024, 2:45 pm
#91
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Jan 9, 2024, 9:58 am
#92
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,416
Missing miles - when is the system updated?
I recently spoke to an agent for some missing miles i couldnt add to the system online (was giving errors)
He added the transactions, verified the ticket # was correct (Avianca) , and said wait for a couple days
Its now been almost a week
Is there an acceptable time period to wait for miles to post - i.e., miles where i spoke to an agent and had them manually add to the MP system?
He added the transactions, verified the ticket # was correct (Avianca) , and said wait for a couple days
Its now been almost a week
Is there an acceptable time period to wait for miles to post - i.e., miles where i spoke to an agent and had them manually add to the MP system?
Jan 9, 2024, 10:29 am
#93
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Note the operating airline needs to confirm / agree to the mileage earnings.
Last edited by WineCountryUA; Jan 9, 2024 at 10:36 am Reason: The operating airline ...
Jan 9, 2024, 2:30 pm
#94
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Gold, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,416
For a partner flight, you need to wait a week and then use Requesting Credit to your MileagePlus® Account | United Airlines
Note the operating airline needs to confirm / agree to the mileage earnings.
Note the operating airline needs to confirm / agree to the mileage earnings.
I used the online form, but it wouldnt allow me to enter the connecting segment, only the first segment (bug)
MP service center rep took the information and said the points would post within 7 days and they havent
Jan 26, 2024, 9:22 am
#95
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
Aer Lingus - DENIED
I'm trying to claim for an Aer Lingus flight I took on 4th January.
I tried to submit it yesterday, and again today, and both times I get the following message:
"Denied. We are currently unable to process your request. Please try again later."
Is this normal?
Any suggestions how to get my claim accepted?!
I tried to submit it yesterday, and again today, and both times I get the following message:
"Denied. We are currently unable to process your request. Please try again later."
Is this normal?
Any suggestions how to get my claim accepted?!
Jan 26, 2024, 10:50 am
#96
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,508
I'm trying to claim for an Aer Lingus flight I took on 4th January.
I tried to submit it yesterday, and again today, and both times I get the following message:
"Denied. We are currently unable to process your request. Please try again later."
Is this normal?
Any suggestions how to get my claim accepted?!
I tried to submit it yesterday, and again today, and both times I get the following message:
"Denied. We are currently unable to process your request. Please try again later."
Is this normal?
Any suggestions how to get my claim accepted?!
Jan 26, 2024, 11:11 am
#97
Join Date: Aug 2003
Location: London, UK
Programs: bmi DC, BAEC
Posts: 1,108
it was an O fare on Aer Lingus ... which should apparently get me 50% miles
https://www.wheretocredit.com/aer-lingus/o
https://www.wheretocredit.com/aer-lingus/o
Jan 26, 2024, 11:19 am
#98
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,508
it was an O fare on Aer Lingus ... which should apparently get me 50% miles
https://www.wheretocredit.com/aer-lingus/o
https://www.wheretocredit.com/aer-lingus/o
Jan 26, 2024, 7:26 pm
#99
Join Date: Nov 2006
Location: SFO, SJC, BOM, DEL
Programs: UA MM 1K/*G & Marriott Gold, IHG Diamond Ambassador
Posts: 57
Air India - “Denied” message
I'm trying to claim for an Aer Lingus flight I took on 4th January.
I tried to submit it yesterday, and again today, and both times I get the following message:
"Denied. We are currently unable to process your request. Please try again later."
Is this normal?
Any suggestions how to get my claim accepted?!
I tried to submit it yesterday, and again today, and both times I get the following message:
"Denied. We are currently unable to process your request. Please try again later."
Is this normal?
Any suggestions how to get my claim accepted?!
Interestingly, my domestic Air India flights posted within a couple of days.
Update: called 1kvoice and mileage plus agent was able to credit the miles manually based on the eticket number.
Last edited by DrVC; Jan 26, 2024 at 8:33 pm
Jan 28, 2024, 1:11 pm
#100
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,508
Is it a bad sign when you submit a request of 016 ticket with flight(s) solely operated by UA, and you are asked to add in more info - e.g. date, departure airport, arrival airport, travel date, passenger name?
Edit: yep, just got denied. United's system somehow thinks the missing credit request partner operated.
I knew it could have turned out this way when nothing got posted shortly after arrival...by the way, no changes to the ticket, and not a last minute purchase.
Sigh...will have to contact UA and speak to someone for manual review.
Edit: yep, just got denied. United's system somehow thinks the missing credit request partner operated.
I knew it could have turned out this way when nothing got posted shortly after arrival...by the way, no changes to the ticket, and not a last minute purchase.
Sigh...will have to contact UA and speak to someone for manual review.
Jan 28, 2024, 2:00 pm
#101
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,697
Yeah, something must be up with their IT. Recent flight not posting, and unable to preorder food in 5-day window before next flight (all high-$ TPACs)
Jan 28, 2024, 2:04 pm
#102
Join Date: Apr 2012
Location: IAD
Programs: UA 1K & 2MM, MR Titanium
Posts: 459
Flew IAD-SAN today and boarding pass showed my name when scanned at gate. After flight no mileage credit for me, but flying partner received credit. Also, the boarding pass disappeared from the app as did the earning info. Anyone experience this? I will ask UA for the mileage credit, but it's odd because all flights have posted recently usually right after landing and haven't had BP disappear from app right after landing.
