Nov 13, 2016, 3:35 pm
Last edit by: WineCountryUA
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
- For ANA-operated flights within Japan that do not have a ticket number, enter "2050000000000" in the ticket number field.
- For Azul-operated flights within the Brazil that do not have a ticket number, enter "5770000000000" in the ticket number field.
- For Eurowings-operated flights within Europe that do not have a ticket number, enter "1040000000000" in the ticket number field.
- For JSX operated flights that do not have a ticket number, enter "5690000000000" in the ticket number field.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
[Consolidated] UA/Partner flights miles not posting?
Jul 8, 2022, 6:43 am
#17
Join Date: Jan 2017
Posts: 35
The online form for ORC has never worked for me. Just email [email protected], and they will get back to you. Expect 2 weeks between responses and a minimum of 3 weeks to get it sorted out
Jul 8, 2022, 8:31 am
#18
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
Welcome to FT!
As mentioned above, answer some of our questions and we might be able to guide you. My list is redundant, but just to be clear:
No, airport operations will be the least knowledgeable or helpful in posting credits.
As mentioned above, answer some of our questions and we might be able to guide you. My list is redundant, but just to be clear:
- Where did you buy the ticket? Direct from United? One of the agency sites (orbitz, travelocity, priceline, etc)? Another airline? Another type of travel agency?
- Did you put your Mileage Plus (MP) number in the reservation?
- Does your MP account number match *exactly* to the name on the ticket? (there are some allowance for variation, but if your MP name says "Bobby Smith" it will not credit if the ticket was "Robert Smith")
- Have you ever had your MP account audited? or how long have you had your MP account? or Have you ever had any other problems getting flight credit?
- Were there any irregular operations around your flight (cancellations, re routing, etc)?
Do I talk directly with United at the airport about it?
Jul 8, 2022, 8:54 am
#19
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,942
The previous answers cover all possibilities. If you still have the return trip on your account/App, it will eliminate the faulty scanning of boarding pass. That is, if you were a no show, the return trip would be automatically cancelled.
Calling MileagePlus service center will resolve this problem. Please add more info if you want to eliminate more possibilities.
Good luck.
Calling MileagePlus service center will resolve this problem. Please add more info if you want to eliminate more possibilities.
Good luck.
Jul 8, 2022, 9:00 am
#20
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I was about to strongly urge the OP to make sure that the return portion of the ticket hasn't been cancelled. It's possible that UA has no record of the OP having taken the outbound flight. OP needs to check both the reservation and the ticket to make sure that everything is OK.
Jul 8, 2022, 9:01 am
#21
Join Date: Dec 2004
Location: Under the Cone of Silence
Programs: UA Gold; AA Dirt; HH Diamond; National Emerald; CONTROL SecretAgent Platinum; KAOS EvilFlyer Gold
Posts: 1,498
Owen -- Welcome to FT! If that is your real name, I suggest you remove your specific travel dates from your post, that information along with your name can be used by others for possibly nefarious purposes involving your travel.
Last edited by Maxwell Smart; Jul 8, 2022 at 9:24 am
Jul 8, 2022, 9:01 am
#22
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,974
The online form for ORC has never worked for me. Just email [email protected], and they will get back to you. Expect 2 weeks between responses and a minimum of 3 weeks to get it sorted out
Jul 28, 2022, 6:35 pm
#23
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
Wierd Situation
My wife and I took a Star-Alliance Partner flight one-way, on an itinerary that did not include UA. Waited weeks, and no credit shown for either me or my wife. So tried filling out the UA web form, and got the message that our E-ticket numbers were not correct. Contacted the Partner, and they emailed UA.
Eventually, UA emails me and says my wife's account is now credited, but fails to mention my account. So I email them back and say "What about my account?" Have not heard anything.
Any thoughts? TIA
Eventually, UA emails me and says my wife's account is now credited, but fails to mention my account. So I email them back and say "What about my account?" Have not heard anything.
Any thoughts? TIA
Jul 28, 2022, 6:37 pm
#24
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
My wife and I took a Star-Alliance Partner flight one-way, on an itinerary that did not include UA. Waited weeks, and no credit shown for either me or my wife. So tried filling out the UA web form, and got the message that our E-ticket numbers were not correct. Contacted the Partner, and they emailed UA.
Eventually, UA emails me and says my wife's account is now credited, but fails to mention my account. So I email them back and say "What about my account?" Have not heard anything.
Any thoughts? TIA
Eventually, UA emails me and says my wife's account is now credited, but fails to mention my account. So I email them back and say "What about my account?" Have not heard anything.
Any thoughts? TIA
Aug 16, 2022, 5:07 pm
#25
Join Date: Apr 2012
Location: LAX
Programs: UA Platinum
Posts: 216
Requesting missing miles form does not seem to be working
Requesting missing miles for Preferred Partner Avianca UIO-SCY-UIO. These miles and PQP correctly posted to my husband's UA MP account.
I entered my Avianca ticket number in United's web form (fyi: I learned that the the last two digits of my eticket were not needed and should not be included--only the first 14).
After entering the ticket number and clicking submit, the form populated with information about my flight. Except, the information was not quite correct and could not be altered. Example: Flight number was shown as 0168 when it was actually 1682. Class was shown as Y. However when my husband's miles correctly posted to his mileageplus account, the class was shown as E.
Only the first segment appeared on the "Request Missing Miles" form, but I think that is normal and I was allowed to add the next segment (SCY-UIO). I did so and then clicked "Request Credit." It took me to a page that had a heading of items requested, but no list!! See attachment. I tried this in both Chrome and Edge with the same result. I also did not receive an email acknowledging my request.
When I previously requested credit, I used the "email process" because I did not understand why my ticket number was not working in the form. UA did not seem to read my email request or understand when I said that my husband had received credit and answered with a canned response saying my flight was not eligible. I did check the miles on the awesome PQP/PQF + RDM Calculator and they are eligible and equal what my husband received. We confirmed our mileageplus numbers were in the computer at both UIO and SCY and even received an upgrade to business on the second segment (assuming due to our *A status--two of our friends were also upgraded). I sent another email with similar results.
I called Avianca and they confirmed my reservation had my UA number attached and even read it to me. (That was also where I learned that the actual ticket number was the first 14 numbers). Thanks for reading this far...I wanted to report the problems I was having with the form and ask if anyone else is having trouble?
I guess my next step will be to call, as the email process if ridiculously frustrating and seems geared to not helping people, but am also wondering if anyone has any other suggestions. It's a small amount of miles, but am having a hard time maintaining status and every PQP counts...
There is no summary? Tried in both Chrome and Edge
I entered my Avianca ticket number in United's web form (fyi: I learned that the the last two digits of my eticket were not needed and should not be included--only the first 14).
After entering the ticket number and clicking submit, the form populated with information about my flight. Except, the information was not quite correct and could not be altered. Example: Flight number was shown as 0168 when it was actually 1682. Class was shown as Y. However when my husband's miles correctly posted to his mileageplus account, the class was shown as E.
Only the first segment appeared on the "Request Missing Miles" form, but I think that is normal and I was allowed to add the next segment (SCY-UIO). I did so and then clicked "Request Credit." It took me to a page that had a heading of items requested, but no list!! See attachment. I tried this in both Chrome and Edge with the same result. I also did not receive an email acknowledging my request.
When I previously requested credit, I used the "email process" because I did not understand why my ticket number was not working in the form. UA did not seem to read my email request or understand when I said that my husband had received credit and answered with a canned response saying my flight was not eligible. I did check the miles on the awesome PQP/PQF + RDM Calculator and they are eligible and equal what my husband received. We confirmed our mileageplus numbers were in the computer at both UIO and SCY and even received an upgrade to business on the second segment (assuming due to our *A status--two of our friends were also upgraded). I sent another email with similar results.
I called Avianca and they confirmed my reservation had my UA number attached and even read it to me. (That was also where I learned that the actual ticket number was the first 14 numbers). Thanks for reading this far...I wanted to report the problems I was having with the form and ask if anyone else is having trouble?
I guess my next step will be to call, as the email process if ridiculously frustrating and seems geared to not helping people, but am also wondering if anyone has any other suggestions. It's a small amount of miles, but am having a hard time maintaining status and every PQP counts...
There is no summary? Tried in both Chrome and Edge
Aug 16, 2022, 5:40 pm
#26
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,846
Requesting missing miles for Preferred Partner Avianca UIO-SCY-UIO. These miles and PQP correctly posted to my husband's UA MP account.
I entered my Avianca ticket number in United's web form (fyi: I learned that the the last two digits of my eticket were not needed and should not be included--only the first 14).
After entering the ticket number and clicking submit, the form populated with information about my flight. Except, the information was not quite correct and could not be altered. Example: Flight number was shown as 0168 when it was actually 1682. Class was shown as Y. However when my husband's miles correctly posted to his mileageplus account, the class was shown as E.
Only the first segment appeared on the "Request Missing Miles" form, but I think that is normal and I was allowed to add the next segment (SCY-UIO). I did so and then clicked "Request Credit." It took me to a page that had a heading of items requested, but no list!! See attachment. I tried this in both Chrome and Edge with the same result. I also did not receive an email acknowledging my request.
When I previously requested credit, I used the "email process" because I did not understand why my ticket number was not working in the form. UA did not seem to read my email request or understand when I said that my husband had received credit and answered with a canned response saying my flight was not eligible. I did check the miles on the awesome PQP/PQF + RDM Calculator and they are eligible and equal what my husband received. We confirmed our mileageplus numbers were in the computer at both UIO and SCY and even received an upgrade to business on the second segment (assuming due to our *A status--two of our friends were also upgraded). I sent another email with similar results.
I called Avianca and they confirmed my reservation had my UA number attached and even read it to me. (That was also where I learned that the actual ticket number was the first 14 numbers). Thanks for reading this far...I wanted to report the problems I was having with the form and ask if anyone else is having trouble?
I guess my next step will be to call, as the email process if ridiculously frustrating and seems geared to not helping people, but am also wondering if anyone has any other suggestions. It's a small amount of miles, but am having a hard time maintaining status and every PQP counts...
There is no summary? Tried in both Chrome and Edge
I entered my Avianca ticket number in United's web form (fyi: I learned that the the last two digits of my eticket were not needed and should not be included--only the first 14).
After entering the ticket number and clicking submit, the form populated with information about my flight. Except, the information was not quite correct and could not be altered. Example: Flight number was shown as 0168 when it was actually 1682. Class was shown as Y. However when my husband's miles correctly posted to his mileageplus account, the class was shown as E.
Only the first segment appeared on the "Request Missing Miles" form, but I think that is normal and I was allowed to add the next segment (SCY-UIO). I did so and then clicked "Request Credit." It took me to a page that had a heading of items requested, but no list!! See attachment. I tried this in both Chrome and Edge with the same result. I also did not receive an email acknowledging my request.
When I previously requested credit, I used the "email process" because I did not understand why my ticket number was not working in the form. UA did not seem to read my email request or understand when I said that my husband had received credit and answered with a canned response saying my flight was not eligible. I did check the miles on the awesome PQP/PQF + RDM Calculator and they are eligible and equal what my husband received. We confirmed our mileageplus numbers were in the computer at both UIO and SCY and even received an upgrade to business on the second segment (assuming due to our *A status--two of our friends were also upgraded). I sent another email with similar results.
I called Avianca and they confirmed my reservation had my UA number attached and even read it to me. (That was also where I learned that the actual ticket number was the first 14 numbers). Thanks for reading this far...I wanted to report the problems I was having with the form and ask if anyone else is having trouble?
I guess my next step will be to call, as the email process if ridiculously frustrating and seems geared to not helping people, but am also wondering if anyone has any other suggestions. It's a small amount of miles, but am having a hard time maintaining status and every PQP counts...
There is no summary? Tried in both Chrome and Edge
Aug 29, 2022, 6:14 pm
#27
Join Date: Apr 2012
Location: LAX
Programs: UA Platinum
Posts: 216
update on my Avianca flight posting to UA MP
I called UA and after 55 minutes they were able to post the miles, PQP and flights to my account. What happened: They were able to see that I had indeed flown on Avianca but the system was not allowing anything to post because of the class of the flight--even though UA's own chart said that I should receive credit. (No explanation as to why my husband's miles posted and mine did not.) They told me to send a copy of my receipt (would have been a total pain in that I would have had to work with the Travel Agent to break the flight out of our overall invoice.) I kept (nicely) saying that if their software wasn't allowing a legitimate flight to post, that this would be a problem for many of their customers and not just me. Pearl, who was helping me, went to ask the supervisor again about how to make it work and was finally able to get it done.
Aug 30, 2022, 12:33 pm
#28
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
My wife and I took a Star-Alliance Partner flight one-way, on an itinerary that did not include UA. Waited weeks, and no credit shown for either me or my wife. So tried filling out the UA web form, and got the message that our E-ticket numbers were not correct. Contacted the Partner, and they emailed UA.
Eventually, UA emails me and says my wife's account is now credited, but fails to mention my account. So I email them back and say "What about my account?" Have not heard anything.
Any thoughts? TIA
Eventually, UA emails me and says my wife's account is now credited, but fails to mention my account. So I email them back and say "What about my account?" Have not heard anything.
Any thoughts? TIA
Aug 30, 2022, 11:29 pm
#29
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
None of the flights from a recent Air Canada itinerary posted for me. I fly AC a lot and normally it posts exactly 3 business days after the flight.
After attempting the automated form on United's website, it produced two distinct errors:
1. After entering the ticket number, it claimed the ticket was not used or had been exchanged.
2. After entering the full details of each flight, it claimed the flights weren't eligible for credit due to fare class but the fare class displayed wasn't the fare class I entered nor one that even exists on Air Canada. The actual fare class on ticket receipt is eligible.
I tried contacting a chat agent who simply told me they couldn't do anything about non UA flights so I sent in a written request with all supporting documentation and am waiting to hear back.
Bizarre issue as I've had hundreds of AC flights credit correctly.
After attempting the automated form on United's website, it produced two distinct errors:
1. After entering the ticket number, it claimed the ticket was not used or had been exchanged.
2. After entering the full details of each flight, it claimed the flights weren't eligible for credit due to fare class but the fare class displayed wasn't the fare class I entered nor one that even exists on Air Canada. The actual fare class on ticket receipt is eligible.
I tried contacting a chat agent who simply told me they couldn't do anything about non UA flights so I sent in a written request with all supporting documentation and am waiting to hear back.
Bizarre issue as I've had hundreds of AC flights credit correctly.
Aug 30, 2022, 11:45 pm
#30
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,132
None of the flights from a recent Air Canada itinerary posted for me. I fly AC a lot and normally it posts exactly 3 business days after the flight.
After attempting the automated form on United's website, it produced two distinct errors:
1. After entering the ticket number, it claimed the ticket was not used or had been exchanged.
2. After entering the full details of each flight, it claimed the flights weren't eligible for credit due to fare class but the fare class displayed wasn't the fare class I entered nor one that even exists on Air Canada. The actual fare class on ticket receipt is eligible.
I tried contacting a chat agent who simply told me they couldn't do anything about non UA flights so I sent in a written request with all supporting documentation and am waiting to hear back.
Bizarre issue as I've had hundreds of AC flights credit correctly.
After attempting the automated form on United's website, it produced two distinct errors:
1. After entering the ticket number, it claimed the ticket was not used or had been exchanged.
2. After entering the full details of each flight, it claimed the flights weren't eligible for credit due to fare class but the fare class displayed wasn't the fare class I entered nor one that even exists on Air Canada. The actual fare class on ticket receipt is eligible.
I tried contacting a chat agent who simply told me they couldn't do anything about non UA flights so I sent in a written request with all supporting documentation and am waiting to hear back.
Bizarre issue as I've had hundreds of AC flights credit correctly.