Nov 13, 2016, 3:35 pm
Last edit by: WineCountryUA
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
- For ANA-operated flights within Japan that do not have a ticket number, enter "2050000000000" in the ticket number field.
- For Azul-operated flights within the Brazil that do not have a ticket number, enter "5770000000000" in the ticket number field.
- For Eurowings-operated flights within Europe that do not have a ticket number, enter "1040000000000" in the ticket number field.
- For JSX operated flights that do not have a ticket number, enter "5690000000000" in the ticket number field.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
[Consolidated] UA/Partner flights miles not posting?
Dec 28, 2022, 2:16 pm
#62
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Jan 14, 2023, 12:12 pm
#64
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Air Canada Mileage Request Denied?
I recently flew PHX-YUL-YQM / YHZ-YYZ on AC (Eco Standard -Eco Standard-Eco Flex fare glass G-G-T) and the miles never posted. I tried to request them through UA and it was denied as no such passenger exists on those flights. Is there another way to request these miles? And yes, I was the passenger on the flights and my name on both my UA account and the tickets is the same.
I think these were on Air Canada Rogue or something as opposed to regular AC. Does that matter?
I think these were on Air Canada Rogue or something as opposed to regular AC. Does that matter?
Last edited by catbox9; Jan 14, 2023 at 12:35 pm
Jan 14, 2023, 12:38 pm
#65
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Try the MP Service Center, by phone is best
Still looking for a solution? MileagePlus Assistant is here to support your MileagePlus needs. Click the link below to get started.
Please note: Chat agents are available 24 hours a day, every day.
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You'll find answers to frequently asked MileagePlus questions and requests on our MileagePlus Service Center page.Still looking for a solution? MileagePlus Assistant is here to support your MileagePlus needs. Click the link below to get started.
Please note: Chat agents are available 24 hours a day, every day.
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Outside the U.S. and Canada
Contact your local United Customer Contact Center.P.O. Box 1394
Houston, TX 77251-1394
USA
Jan 14, 2023, 1:25 pm
#66
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Jan 14, 2023, 5:19 pm
#67
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
AC flights taken since Dec 30th or so are not crediting to AC, and AC says it should be fixed by the 16th. I didn't realize it was affecting crediting to other programs until I saw this post though.
Jan 16, 2023, 10:13 am
#68
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
It's not a ton of miles, but every PQP helps (don't really care about the miles) so I hate to just give up.
Jan 16, 2023, 3:15 pm
#69
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,509
Ugh, that's annoying. I should have read this first as I just requested for missing mileage for AC flights taken 2 weeks ago.
Jan 17, 2023, 2:41 pm
#71
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
"S" class on AC trans Atlantic crediting to UA MP earn PQF & PQP?
Last edited by yyzprincess; Jan 17, 2023 at 3:30 pm
Jan 17, 2023, 5:50 pm
#72
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Jan 18, 2023, 6:56 pm
#73
Join Date: Jan 2023
Posts: 7
Hello! Has anyone had any luck recently with Virgin Australia? We took a flight back in December and both our MileagePlus numbers were associated with the tickets, but it still hasn't been posted. We filed a credit request and haven't heard back. When I called the MP hotline, the agent said that there was nothing they could do because the partner airline hadn't yet verified things (is that accurate? I'm curious why this is different from people's experiences above where they were able to resolve things with the agent over the phone). This is for J class (the fare code on the ticket receipt says JZBUN which from Googling I wasn't able to find anything, but I'm assuming this means J? it was business class tickets we paid for).
Jan 26, 2023, 3:27 pm
#75
Join Date: Jan 2010
Posts: 1,333
I completed a TATL Aer Lingus trip, booked on the EI website and crediting to UA. I did a successful upgrade bid on the outbound flight, so my fare codes were changed to J/Y (at least that is what was printed on the tickets). My return segments were not upgraded and were credited as Z/W fare. The return segment mileage posted rather quickly, but I never received credit for the outbound flights that were upgraded. I submitted a missing mileage request two weeks ago (6 weeks after travel), but I have not received any response. It seems odd that Z/W would be eligible, but Y/J would not be just because it was a paid upgrade. At a minimum, I should at least get the 25% credit for the initial fare booked (A). What is the best way to escalate a missing partner mileage request?