Jan 1, 2015, 5:19 pm
Last edit by: l etoile
2014 thread - Consolidated "Delayed/Cancelled" International Flights (2014)
2016 thread - http://www.flyertalk.com/forum/united-airlines-mileageplus/1735773-consolidated-delayed-cancelled-international-flights-2016-a.html
2016 thread - http://www.flyertalk.com/forum/united-airlines-mileageplus/1735773-consolidated-delayed-cancelled-international-flights-2016-a.html
Consolidated "Delayed/Cancelled" International Flights (2015)
Sep 20, 2015, 10:27 pm
#2371
Join Date: Aug 2001
Location: SFO
Programs: United 1K 2MM / Marriott LTP
Posts: 5,071
Looks like there was another victim due to UA 869 SFO-HKG.
9/20 UA 926 SFO-FRA cancelled due to operational difficulties. Looks like UA had to make a choice per what I read on a FB page.
I think UA has an extra 767-400 running around Europe as they are ferrying a plane to FRA to run UA 927 which usually uses the inbound from UA 926.
9/21 UA 2169 MUC-FRA (N76064) 1800 - 1907.
9/21 UA 926 FRA-SFO estimated departure at 2030, 2 hours 55 minutes late and estimated arrival at 2309, 3 hours 19 minutes late, due to late inbound.
From what I could tell the extra 767-400 was supposed to be ferried back on 9/21 UA 2100 MXP-EWR, but they cancelled that and will ferry it to MUC for UA 107 MUC-EWR since they are short a 767-400 due to the delay on IAH-MUC which I listed below.
I'm feeling sick to my stomach. Who wants a sob story?
While I am really disappointed in the outcome, I'm not fuming mad. But I am posting this to get some feedback on whether or not this makes any sense, or if it is fair.
1K, U fare, SFO-FRA with a GPU in. At boarding time, I am #5 on the upgrade list. Right before they start boarding, they remove our crew from the flight and move them to a SFO-HKG flight for some reason, then delay our flight 4 hours while they wait for a new crew.
In doing this, I had to switch my FRA-MAD flight to one that I would not miss. A 1K desk agent helped, but couldn't change the LH leg due to being checked in with a checked bag. He unchecked me in from the United leg, but could not do so for the LH leg. About 30 minutes later, the United App gave me a pop-up giving me an itinerary change that I could accept. It gave me the later LH flight that I wanted to be on, and I clicked accept, and it checked me in.
Suddenly, I was off the upgrade list. After talking to 2 United agents, I finally got back on the upgrade list, but instead of being #5 (or higher since many people have rebooked onto other flights), I am now #21. The agent confirmed there are many people with lower status on lower fare classes above me in the list.
After about 45 minutes of making calls trying to figure it out, they still aren't sure what happened and why, and said they couldn't move the list around (I didn't ask them to). But they did say that when the ticket was changed, it was probably reissued, which reset the "purchase date" of the ticket to today, and then when it re-checked me in, it also reset my check-in time (which, according to the most recent United agent, is also used to determine upgrade list pecking order).
There have been many seats in J that opened up since the flight was delayed as people migrated to other itineraries. I would certainly be in J right now if I had not attempted to change my flight due to a now-impossible connection. The most recent United agent agrees that this is stupid, but it is "simply the way the system works." She said she hates this system and preferred the pre-merger United system.
So, a public service announcement: If you are in a similar situation and you really want an upgrade, it might be best not to touch your ticket/itinerary *AT ALL* and just deal with the missed connection upon arrival to the long haul destination.
Frustrated and tired @ SFO.
While I am really disappointed in the outcome, I'm not fuming mad. But I am posting this to get some feedback on whether or not this makes any sense, or if it is fair.
1K, U fare, SFO-FRA with a GPU in. At boarding time, I am #5 on the upgrade list. Right before they start boarding, they remove our crew from the flight and move them to a SFO-HKG flight for some reason, then delay our flight 4 hours while they wait for a new crew.
In doing this, I had to switch my FRA-MAD flight to one that I would not miss. A 1K desk agent helped, but couldn't change the LH leg due to being checked in with a checked bag. He unchecked me in from the United leg, but could not do so for the LH leg. About 30 minutes later, the United App gave me a pop-up giving me an itinerary change that I could accept. It gave me the later LH flight that I wanted to be on, and I clicked accept, and it checked me in.
Suddenly, I was off the upgrade list. After talking to 2 United agents, I finally got back on the upgrade list, but instead of being #5 (or higher since many people have rebooked onto other flights), I am now #21. The agent confirmed there are many people with lower status on lower fare classes above me in the list.
After about 45 minutes of making calls trying to figure it out, they still aren't sure what happened and why, and said they couldn't move the list around (I didn't ask them to). But they did say that when the ticket was changed, it was probably reissued, which reset the "purchase date" of the ticket to today, and then when it re-checked me in, it also reset my check-in time (which, according to the most recent United agent, is also used to determine upgrade list pecking order).
There have been many seats in J that opened up since the flight was delayed as people migrated to other itineraries. I would certainly be in J right now if I had not attempted to change my flight due to a now-impossible connection. The most recent United agent agrees that this is stupid, but it is "simply the way the system works." She said she hates this system and preferred the pre-merger United system.
So, a public service announcement: If you are in a similar situation and you really want an upgrade, it might be best not to touch your ticket/itinerary *AT ALL* and just deal with the missed connection upon arrival to the long haul destination.
Frustrated and tired @ SFO.
9/20 UA 104 IAH-MUC (N76064) departed at 2347, 7 hours 27 minutes late and is estimated to arrive at 1635, 6 hours and 45 minutes late.
Last edited by kluau88; Sep 21, 2015 at 12:29 am
Sep 21, 2015, 12:37 am
#2372
Join Date: Aug 2002
Location: LA,NYC
Programs: AA-EXP 2.8 MM,UA-GS 1.3 MM,DL-PL,HH-DM,LH-SEN,Bonvoy-GL
Posts: 296
UA90
UA 90 EWR-TLV 9/20 scheduled 22:50 currently after every half hour pushing off its 9/21 02:30 hrs initially they said its a computer glitch then it became a PA system malfunction and UA was waiting for FAA waiver to fly without PA finally @ 02:15 we boarded and PA is working !!! now that we are 1 hour on board just got notification push back @ 03:15😴
Last edited by lakid; Sep 21, 2015 at 1:14 am
Sep 21, 2015, 2:23 am
#2373
Join Date: May 2005
Programs: Million Miler, 1K - Basically spend a lot of time on planes
Posts: 2,202
UA 90 EWR-TLV 9/20 scheduled 22:50 currently after every half hour pushing off its 9/21 02:30 hrs initially they said its a computer glitch then it became a PA system malfunction and UA was waiting for FAA waiver to fly without PA finally @ 02:15 we boarded and PA is working !!! now that we are 1 hour on board just got notification push back @ 03:15😴
Sep 21, 2015, 5:00 am
#2374
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
to add to yesterday's trouble:
UA926 SFO-FRA 744 cancelled due to operations
therefore also today's
UA902 FRA-SFO 744 cancelled due to operational difficulties
UA926 SFO-FRA 744 cancelled due to operations
therefore also today's
UA902 FRA-SFO 744 cancelled due to operational difficulties
Sep 21, 2015, 5:10 am
#2375
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
even more fun ... UAs operation is such a joke right now
UA104 IAH-MUC 764 returned to gate for aircraft maintenance. 7hrs delay
interestingly ... they swapped in the MXed 764 from MXP which flew MXP-MUC as UA2165 to provide an A/C for UA133 MUC-IAD
UA104 IAH-MUC 764 returned to gate for aircraft maintenance. 7hrs delay
interestingly ... they swapped in the MXed 764 from MXP which flew MXP-MUC as UA2165 to provide an A/C for UA133 MUC-IAD
Last edited by cfischer; Sep 21, 2015 at 5:16 am
Sep 21, 2015, 5:15 am
#2376
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
additional fun today
UA107 MUC-EWR 764 left Munich more than 3 hours late presumably due to maintenance. Now diverting to YHZ.
UA107 MUC-EWR 764 left Munich more than 3 hours late presumably due to maintenance. Now diverting to YHZ.
Sep 21, 2015, 6:51 am
#2377
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA 1K
Posts: 822
Consolidated "Delayed/Cancelled" International Flights (2015)
Was in the lounge in BRU - thankfully not flying UA...
BRU > EWR cancelled after 2 1/2 hours of rolling delays (mechanical)
Re-scheduled for 9.30 tomorrow morning
Hotel vouchers offered for those who needed it - no mention of EUR 261 compensation
BRU > EWR cancelled after 2 1/2 hours of rolling delays (mechanical)
Re-scheduled for 9.30 tomorrow morning
Hotel vouchers offered for those who needed it - no mention of EUR 261 compensation
Sep 21, 2015, 9:33 am
#2378
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
UA 107 preplanned diversion??
Any clue why UA 107 (MUC-EWR) announced a planned diversion prior to MUC departure? Plane will divert to Halifax. My brother is on this plane and none too pleased to be taking a significant delay. Any insights? Seems really odd to plan a diversion hours before the plane even pushes from the gate.
Sep 21, 2015, 9:37 am
#2379
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,465
Any clue why UA 107 (MUC-EWR) announced a planned diversion prior to MUC departure? Plane will divert to Halifax. My brother is on this plane and none too pleased to be taking a significant delay. Any insights? Seems really odd to plan a diversion hours before the plane even pushes from the gate.
(not a refueling diversion, as 764 easily has range for MUC-EWR, so possibly a crew timeout?)
Sep 21, 2015, 9:40 am
#2380
Join Date: May 2011
Posts: 5,814
Code:
0107/21sep
p muc/out 1243p l03.13 ☨
p muc/off 1256p
p yhz/eta 325p operations
f yhz/etd 300p
f ewr/eta 420p l03.35
d fcf/fstop yhz enrt muc-ewr a/late inbound crew
sked muc orig 930a gtd h02 ship 3057
ewr 1245p term gta c120
Sep 21, 2015, 9:45 am
#2381
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
Thanks for this. I can't help but wonder if there are some EU protections in place for this scenario.
Sep 21, 2015, 9:48 am
#2382
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Any clue why UA 107 (MUC-EWR) announced a planned diversion prior to MUC departure? Plane will divert to Halifax. My brother is on this plane and none too pleased to be taking a significant delay. Any insights? Seems really odd to plan a diversion hours before the plane even pushes from the gate.
Sep 21, 2015, 10:35 am
#2383
Join Date: Dec 2008
Location: ORD
Programs: UA GS 4MM
Posts: 583
And the saga of yesterday's 851 (ORD-PEK) continues. To catch you up from yesterday's episode, it was originally delayed 4 hours as ORD was short a 747 and needed to await a plane being ferried in from a military transport. That plane went mx and after another 4 hours of rolling delays, canceled with promise of a make-up flight today at 1030 using yesterday's 850 in from PEK. NOW, we're an hour into further rolling delays for mx with THAT plane. I can only imagine how restless the troops are becoming...looks like it has finally pushed back.
Sep 21, 2015, 11:13 am
#2384
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,063
more United fun ... big day for UAs operations today ... they must be proud of once again taking the top spot ... just in the wrong category ...
UA 29 EWR-LHR 772 cancelled due to aircraft maintenance
UA998 BRU-EWR 772 cancelled due to aircraft maintenance
UA121 BCN-EWR 764 cancelled due to aircraft maintenance
UA914 CDG-IAD 763 cancelled due to aircraft maintenance
this is in addition to the NRT-EWR cancellation and the FRA-SFO cancellation that was already reported and in addition to the UA107 issue w/ diversion.
for tomorrow that's already UA28 EWR-LHR 772 cancelled due to aircraft maintenance
guess UA is out of wide bodies once again ... if they pro-actively cancel an evening departure due to maintenance
UA 29 EWR-LHR 772 cancelled due to aircraft maintenance
UA998 BRU-EWR 772 cancelled due to aircraft maintenance
UA121 BCN-EWR 764 cancelled due to aircraft maintenance
UA914 CDG-IAD 763 cancelled due to aircraft maintenance
this is in addition to the NRT-EWR cancellation and the FRA-SFO cancellation that was already reported and in addition to the UA107 issue w/ diversion.
for tomorrow that's already UA28 EWR-LHR 772 cancelled due to aircraft maintenance
guess UA is out of wide bodies once again ... if they pro-actively cancel an evening departure due to maintenance
Sep 21, 2015, 1:25 pm
#2385
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,317
[Edited by Moderator to reflect deletion of quote.]
I can say I've noticed a difference on UA lately - currently on UA 944 in GF and boarded at T-30 - to a last call announcement from the gate - and it appears I was the last person on plane lol - I hope this signals a new commitment to on time departure performance!
I can say I've noticed a difference on UA lately - currently on UA 944 in GF and boarded at T-30 - to a last call announcement from the gate - and it appears I was the last person on plane lol - I hope this signals a new commitment to on time departure performance!
Last edited by Ocn Vw 1K; Sep 21, 2015 at 1:56 pm Reason: See note above.