Rant - CO people need to get off their high horses...Paging UA Insider
Apr 13, 2014, 5:20 am
#76
Join Date: Feb 2012
Posts: 2,933
End of story, until I call back and get someone else.
Again, I can't remember when I've had a problem, either before OR after the merger. Lazy, crude,and rude f/a's, now that's a different breed of horse!
Apr 13, 2014, 7:03 am
#77
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
The problem with the "new UA" is they still run as 2 airlines - 3-1/2 years after the merger. Run as a "TEAM". Cut the UA vs CO crap.
Both airlines had their + and -, but now you are one.
Get the Union crap out of the way, and I am NOT blaming employees at the "new UA". I blame management.
DL did it, and they are making record profits.
Hold a few pom-pom sessions and build morale. Do right for the customer and the employees. Just a thought from LAS on a Sat. night.
Both airlines had their + and -, but now you are one.
Get the Union crap out of the way, and I am NOT blaming employees at the "new UA". I blame management.
DL did it, and they are making record profits.
Hold a few pom-pom sessions and build morale. Do right for the customer and the employees. Just a thought from LAS on a Sat. night.
1. The ground employees at United are combined, under one Union contract. Ditto for pilots and mechanics. Only the flight attendants remain under separate contracts at this point.
2. Prior to the merger, CO customer service employees were non-union, the UA people were union. The UA side won out, and put the CO people under a Union most of them did not want.
3. The Union contract for the combined group has made United ground employees the most expensive and least productive of the USA legacies, hence management's move to lessen headcount as much as possible, perhaps by outsourcing everyone except the protected stations and work-from-home res staff.
Apr 13, 2014, 7:20 am
#78
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Amazing to me how some are self appointed the thought police around here.
Apr 13, 2014, 8:10 am
#79
Join Date: May 2006
Location: EWR
Programs: UA Silver, MRP Platinum, Marriott Vacation Club Chairman, SPG Platinum, Cunard Platinum,
Posts: 967
Me too. Like this, "whatever you're asking for is not possible, but I'll make an exception this one time" . I am a sales exec so I knew to shut up once the sale was made, as in having gotten what I wanted, but I really had to bite my tongue!
Apr 13, 2014, 8:17 am
#80
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Your best bet is just get to the airport early - say a flight or two earlier (like several hours). Then when you check in at the airport - they will know if there is weather that might delay the flight - and they will put you are an earlier flight so you make the international flight.
Airport agents have more power and are more aware of conditions than telephone agents to insure you make your flight. Telephone agents only see the same information you see on flight status and they don't have the flexibility - so don't blame the agent. The airport knows more.
Airport agents have more power and are more aware of conditions than telephone agents to insure you make your flight. Telephone agents only see the same information you see on flight status and they don't have the flexibility - so don't blame the agent. The airport knows more.
Apr 13, 2014, 8:25 am
#81
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
UA should fix the problem.
Apr 13, 2014, 8:43 am
#82
Original Poster
Join Date: Jan 2012
Programs: UA Gold MM, HHonors Gold, Hertz Five Star Gold, Marriott Gold, Avis First
Posts: 462
OP, it's within 24 hours of flight time. Were you able to get an earlier flight?
For those of you who aren't used to flying out of Denver, the OP has every reason to be wary of de-icing times at this station. With a city-run operation and three major carriers flying from DEN (United, Frontier, Southwest), de-icing can add a significant amount of time to a flight. even when operations are running smoothly. Given that the snow is supposed to get heavier as Sunday morning wears on, an earlier departure may be the best strategy.
For those of you who aren't used to flying out of Denver, the OP has every reason to be wary of de-icing times at this station. With a city-run operation and three major carriers flying from DEN (United, Frontier, Southwest), de-icing can add a significant amount of time to a flight. even when operations are running smoothly. Given that the snow is supposed to get heavier as Sunday morning wears on, an earlier departure may be the best strategy.
Apr 13, 2014, 8:48 am
#83
Original Poster
Join Date: Jan 2012
Programs: UA Gold MM, HHonors Gold, Hertz Five Star Gold, Marriott Gold, Avis First
Posts: 462
That is the core issue. Last year I discussed lack of customer service with a high ranking executive who has since been pushed out and they feel that bad apples are few and far in between. They must have a different lense they are looking at this with.
Apr 13, 2014, 8:55 am
#84
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,616
That said, he's probably right. The issue isn't that UA has so many "bad apples," it's that they don't do anything about them. I'm a believer in the idea that excellent leadership can change the climate in an organization. I've seen it happen throughout my career - situations where employees with bad attitudes can be positively motivated, if the requisite effort is made.
Apr 13, 2014, 9:10 am
#85
Join Date: Feb 2004
Posts: 90
Respectfully, some of your opinions don't entirely sync with the reality of the situation:
1. The ground employees at United are combined, under one Union contract. Ditto for pilots and mechanics. Only the flight attendants remain under separate contracts at this point.
2. Prior to the merger, CO customer service employees were non-union, the UA people were union. The UA side won out, and put the CO people under a Union most of them did not want.
3. The Union contract for the combined group has made United ground employees the most expensive and least productive of the USA legacies, hence management's move to lessen headcount as much as possible, perhaps by outsourcing everyone except the protected stations and work-from-home res staff.
1. The ground employees at United are combined, under one Union contract. Ditto for pilots and mechanics. Only the flight attendants remain under separate contracts at this point.
2. Prior to the merger, CO customer service employees were non-union, the UA people were union. The UA side won out, and put the CO people under a Union most of them did not want.
3. The Union contract for the combined group has made United ground employees the most expensive and least productive of the USA legacies, hence management's move to lessen headcount as much as possible, perhaps by outsourcing everyone except the protected stations and work-from-home res staff.
Apr 13, 2014, 11:03 am
#86
Join Date: Jan 2012
Location: Mid Atlantic US
Programs: Hilton: Diamond/Everything else: Kettle...
Posts: 107
Apr 13, 2014, 11:38 am
#87
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Apr 13, 2014, 2:29 pm
#89
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Apr 13, 2014, 2:53 pm
#90
Join Date: Sep 2009
Location: iad/dca
Programs: UA Million Mile Gold, Club, AA, Delta, Marriott, Hertz G, A/Club
Posts: 1,106
I was recently in a nasty irrop situation out of IAD. Flight was cancelled after the FAs spotted a mouse on board. Since I was home I decided not to wait in line at the airport but to try to rebook via phone. First try found total incompetence. Agent put me on a return flight that left before I arrived. When I realized it I called back in the middle of the night and got a green eyeshades Texan type who greedily made sure not to give me anything I didn't deserve on the change in terms of Y fare class. OTOH when booking a trip using a cert I got from the mouse fiasco the website didn't want to accept I ended up with a perky, knowledgeable and helpful agent HNL who took care of me in no time. Yes they are lecturing more.