Rant - CO people need to get off their high horses...Paging UA Insider
Apr 11, 2014, 8:01 pm
#46
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,895
This seems like crazy overkill but it did actually seem to work.
Apr 11, 2014, 8:13 pm
#47
Join Date: Feb 2012
Posts: 2,933
When making a series of changes to complicated pre-devaluation award tickets, my wife's strategy has been "first ask the agent to make a small change to a simple one-way ticket, and if that gets processed rapidly and correctly, then ask the question about the big itinerary."
This seems like crazy overkill but it did actually seem to work.
This seems like crazy overkill but it did actually seem to work.
(Only Kidding)!!!
Actually being giddy cause I get to fly LAX-MSP on an RJ (3 1/2 hrs) with pre-prepared Subway sandwiches in the morn. Wanted to take some McD's crap to get even for the past several years of stench when the kettle's passed by me, but I'm not sure if there are enough barf bags in the front.
Apr 11, 2014, 8:14 pm
#48
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
It should not.
Well, I care less about UA or CO. They should work together. Love it or leave it. I see a management problem here. I'll lay off the Union issues.
I remember CO when it was a great airline. It was based at LAX. This was before Lorenzo took over and moved to Houston. CO was a great airline (I wished at the time, they would merge with Western).
UA was a great carrier, as well, with the help of Pan Am pacific routes. Brilliant move by UA buying those routes.
As far as bring up sCO. I don't care where the employee came from. Their paycheck says United Continental Holdings, Inc. (UAL). Do your job, and put a smile on your face.
Bring back a leader like Robert F. Six.
Perhaps, bring back Lorenzo. He at least flew real jets and offered limes.
Well, I care less about UA or CO. They should work together. Love it or leave it. I see a management problem here. I'll lay off the Union issues.
I remember CO when it was a great airline. It was based at LAX. This was before Lorenzo took over and moved to Houston. CO was a great airline (I wished at the time, they would merge with Western).
UA was a great carrier, as well, with the help of Pan Am pacific routes. Brilliant move by UA buying those routes.
As far as bring up sCO. I don't care where the employee came from. Their paycheck says United Continental Holdings, Inc. (UAL). Do your job, and put a smile on your face.
Bring back a leader like Robert F. Six.
Perhaps, bring back Lorenzo. He at least flew real jets and offered limes.
Apr 11, 2014, 8:57 pm
#50
Join Date: Feb 2012
Posts: 2,933
Apr 12, 2014, 2:36 pm
#51
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,693
Apr 12, 2014, 2:53 pm
#52
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
I understand the worry about noting the record in a case where an agent's discretion is involved—i.e., a free change after a minor schedule change—but what do those who are mentioning PNR notes think could be noted? This person is not allowed to SDC? It seems like PNR notes that are simply blatant policy misstatements wouldn't actually be a problem.
Apr 12, 2014, 3:19 pm
#53
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
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They're not, and they sometimes result in more accommodation on a future call because you can refer the agent to where you'd been wronged.
If I get one of these rogue CO agents who doesn't understand policy, I sometimes call them on it and tell them I plan to call back to speak to someone else. That encourages them to document the record and their incorrect position.
If you really want to push it, you can then even write in on the training issue since their ID is documented in the record.
Documentation goes both ways.
Originally Posted by SamOF
I understand the worry about noting the record in a case where an agent's discretion is involved—i.e., a free change after a minor schedule change—but what do those who are mentioning PNR notes think could be noted? This person is not allowed to SDC? It seems like PNR notes that are simply blatant policy misstatements wouldn't actually be a problem.
If I get one of these rogue CO agents who doesn't understand policy, I sometimes call them on it and tell them I plan to call back to speak to someone else. That encourages them to document the record and their incorrect position.
If you really want to push it, you can then even write in on the training issue since their ID is documented in the record.
Documentation goes both ways.
Apr 12, 2014, 9:08 pm
#55
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
ut of.
Apr 12, 2014, 9:12 pm
#56
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
The problem with the "new UA" is they still run as 2 airlines - 3-1/2 years after the merger. Run as a "TEAM". Cut the UA vs CO crap.
Both airlines had their + and -, but now you are one.
Get the Union crap out of the way, and I am NOT blaming employees at the "new UA". I blame management.
DL did it, and they are making record profits.
Hold a few pom-pom sessions and build morale. Do right for the customer and the employees. Just a thought from LAS on a Sat. night.
Both airlines had their + and -, but now you are one.
Get the Union crap out of the way, and I am NOT blaming employees at the "new UA". I blame management.
DL did it, and they are making record profits.
Hold a few pom-pom sessions and build morale. Do right for the customer and the employees. Just a thought from LAS on a Sat. night.
Apr 12, 2014, 9:13 pm
#57
Suspended
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 1,961
Apr 12, 2014, 9:31 pm
#59
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
The words, Continental Airlines, Air Micronesia, Eastern Air Lines, Frontier Airlines (old), Texas International Airlines, People Express, Pan Am, etc. need to leave the UA "talk". You work for United Continental Holdings, Inc. (UAL) -NYSE
Love it or leave it. That is your current employer.
Apr 12, 2014, 10:04 pm
#60
Suspended
Join Date: May 2011
Location: SFO
Programs: UA 1K
Posts: 1,961
But then why are you blaming management? My impression is that management would love to do that, but the employee contracts prohibit it and so the employees and unions have used their contractual rights to block it.