Rant - CO people need to get off their high horses...Paging UA Insider
Apr 12, 2014, 10:22 pm
#61
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That is why DL is making money. They solved this problem. I will no longer speak about Union issues.
Apr 12, 2014, 10:26 pm
#62
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This seems entirely true to me but entirely impossible for only one side to solve. By definition, it's an issue that requires the cooperation of both employees and management, since both sides have legal rights that interfere with any unilateral solution. But if you no longer wish to speak about the basis for your statement then there's no point in discussing it further.
Apr 12, 2014, 10:40 pm
#63
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This seems entirely true to me but entirely impossible for only one side to solve. By definition, it's an issue that requires the cooperation of both employees and management, since both sides have legal rights that interfere with any unilateral solution. But if you no longer wish to speak about the basis for your statement then there's no point in discussing it further.
Apr 12, 2014, 10:51 pm
#64
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If you spend enough time calling United, you get pretty good at it.
For example, just the way they answer the call, tells you a lot. If they say 'thank you for calling the 1K line, how can I help you Mr. Hobo13', you can be pretty darn sure you are talking to PMUA. If they say just say 'Premier Line'... it's an Ex-con.
I could go into more detail, but over the past 2 years it has become verboten to discuss the finer points of PMUA vs. PMCO CSR's on this board.
Oh, and then there is such a thing as saying 'Which call center am I speaking to tonight?" @:-)
For example, just the way they answer the call, tells you a lot. If they say 'thank you for calling the 1K line, how can I help you Mr. Hobo13', you can be pretty darn sure you are talking to PMUA. If they say just say 'Premier Line'... it's an Ex-con.
I could go into more detail, but over the past 2 years it has become verboten to discuss the finer points of PMUA vs. PMCO CSR's on this board.
Oh, and then there is such a thing as saying 'Which call center am I speaking to tonight?" @:-)
you will need one more question to find out what city they are in.
Apr 12, 2014, 11:21 pm
#67
Join Date: Apr 2004
Location: Hiding under the trees in Denver, CO
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OP, it's within 24 hours of flight time. Were you able to get an earlier flight?
For those of you who aren't used to flying out of Denver, the OP has every reason to be wary of de-icing times at this station. With a city-run operation and three major carriers flying from DEN (United, Frontier, Southwest), de-icing can add a significant amount of time to a flight. even when operations are running smoothly. Given that the snow is supposed to get heavier as Sunday morning wears on, an earlier departure may be the best strategy.
For those of you who aren't used to flying out of Denver, the OP has every reason to be wary of de-icing times at this station. With a city-run operation and three major carriers flying from DEN (United, Frontier, Southwest), de-icing can add a significant amount of time to a flight. even when operations are running smoothly. Given that the snow is supposed to get heavier as Sunday morning wears on, an earlier departure may be the best strategy.
Apr 12, 2014, 11:26 pm
#68
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That said, I can understand why those whose only experience is with the combined entity would see it differently.
Apr 12, 2014, 11:28 pm
#69
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Apr 12, 2014, 11:37 pm
#70
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Fair enough, that's your opinion. My point is that I don't see how some members can have an opinion on the matter when they weren't flying then. Obviously, you aren't in that category.
Apr 12, 2014, 11:56 pm
#71
Join Date: Aug 2011
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Having an opinion on what was the better airline is completely different from make-believing that every problem in the combined airline is traceable to one or the other. Obviously.
Apr 13, 2014, 12:08 am
#72
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Not sure why you're simultaneously trying to stifle discussion yet expand the scope.
RAH RAH
Apr 13, 2014, 12:21 am
#73
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Apr 13, 2014, 1:39 am
#74
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I do not want one single UA employee fired. It seems management wants it the other way. Let's see. I'm with the guy/gal at UA low on the totem pole. Crap out management. FIX IT!
Apr 13, 2014, 4:52 am
#75
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Pom-pom sessions is not the solution. In fact excessive pom-pom sessions at CO is precisely why they have a high horse problem to begin with.
Two decades of telling employees they're the best while simultaneously blaming the customer for your company's problems is tough to undo.
If anything, what they need is more scrutiny on the calls, fact checking, and ultimately some write up and retraining sessions for CSRs who are hostile towards customers. Once leadership changes, they can address that.
Pom-pom sessions is not the solution. In fact excessive pom-pom sessions at CO is precisely why they have a high horse problem to begin with.
Two decades of telling employees they're the best while simultaneously blaming the customer for your company's problems is tough to undo.
If anything, what they need is more scrutiny on the calls, fact checking, and ultimately some write up and retraining sessions for CSRs who are hostile towards customers. Once leadership changes, they can address that.