Apr 6, 2014, 6:17 pm
Last edit by: Ocn Vw 1K
Post 64 in this thread: Post by UA Insider:
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
No More Full Cans of Beverages for Passengers on United/UnitedExpress?
Nov 19, 2013, 5:18 pm
#31
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Nov 19, 2013, 5:23 pm
#32
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
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Nov 19, 2013, 7:41 pm
#34
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You got a can on CO prior to the merger plenty of time doesn't mean it is the CO policy. The sCO policy was cup no matter what, but every single flight on sCO I had observed the drink cart will go backwards from back to front after it rolled from front to back and FA will ask if anyone want refills. And even if the sCO FA give you a can, it would be opened, unlike sUA FA just give you a can without opening for faster service.
Nov 19, 2013, 7:51 pm
#35
Join Date: Jun 2012
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I did consider keeping every single one of my CA purchsed bottles in AZ to return them whenever I went back to CA (long story short, I bought 2 bottles of some exotic Stone beer and they charged me the CRV, but I was taking the bottles to AZ, and I was furious about those 70 cents or whatever it was -they were large bottles), but it wasn't even worth driving to the CRV place to claim my money. I'm sure that's how they make money, because I'm sure it can be uneconomical to go claim it, even if it's just a few miles detour.
Nov 19, 2013, 8:48 pm
#37
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Isn't it technically illegal to do that if the can itself was purchased outside of CA (with no substitutions, even for identical cans)? If that's truly the case, that's an interesting one since they'd have to send their California cans back for recycling legally.
I did consider keeping every single one of my CA purchsed bottles in AZ to return them whenever I went back to CA (long story short, I bought 2 bottles of some exotic Stone beer and they charged me the CRV, but I was taking the bottles to AZ, and I was furious about those 70 cents or whatever it was -they were large bottles), but it wasn't even worth driving to the CRV place to claim my money. I'm sure that's how they make money, because I'm sure it can be uneconomical to go claim it, even if it's just a few miles detour.
I did consider keeping every single one of my CA purchsed bottles in AZ to return them whenever I went back to CA (long story short, I bought 2 bottles of some exotic Stone beer and they charged me the CRV, but I was taking the bottles to AZ, and I was furious about those 70 cents or whatever it was -they were large bottles), but it wasn't even worth driving to the CRV place to claim my money. I'm sure that's how they make money, because I'm sure it can be uneconomical to go claim it, even if it's just a few miles detour.
Nov 19, 2013, 9:14 pm
#39
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Nov 19, 2013, 9:18 pm
#40
Join Date: Oct 2000
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According to a sUA FA, the new service standard is pour only, no cans unless you ask. If you add the magic words "...and can i have the can?", they are supposed to give it to you, and this is on both sUA and sCO.
Whether this is executed correctly is just as reliable as meal priority order in first/business class.
Whether this is executed correctly is just as reliable as meal priority order in first/business class.
I'm fine with this. Not everyone wants/needs the whole can. As long as I get the can without any drama, I don't mind that the default is glass only.
Nov 19, 2013, 9:21 pm
#41
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Definitely. Last time I flew (last month) I was asked if I wanted the whole can. I guess the new way of doing things is that you have to know that you can ask for the can to get it. On that flight I said I was good with the ration since I wasn't too thirsty, and it's not the first time it happens (a lot of times it happens with seconds on long flights, I'm good with the cup or sometimes just water).
Nov 19, 2013, 9:28 pm
#42
Join Date: Jan 2013
Posts: 269
I was on a iad lax flight yesterday and someone remarked wow you have drink service quite frequently. every hour?
the flight attendant said something about needing to keep passengers hydrated and that's why drink service was so frequent.
usually I decline after the first round. too much calories and needing to pee = no thanks. yah im trying to be small belly traveler next year lol.
yah it seems like a scroogy way to save a lil money but a lot of drinks go to waste if you drink half a can and throw away the rest or just pack on extra calories by finishing the can so its empty.
I think its a good initiative. except for the fact that they pack it with ice and its barely a sip of drink. ask for no ice and its all good
the flight attendant said something about needing to keep passengers hydrated and that's why drink service was so frequent.
usually I decline after the first round. too much calories and needing to pee = no thanks. yah im trying to be small belly traveler next year lol.
yah it seems like a scroogy way to save a lil money but a lot of drinks go to waste if you drink half a can and throw away the rest or just pack on extra calories by finishing the can so its empty.
I think its a good initiative. except for the fact that they pack it with ice and its barely a sip of drink. ask for no ice and its all good
Nov 19, 2013, 9:36 pm
#43
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I was gonan say to MI where its 10 cents per can (good ole Seinfield episode with Kramer and Newman working out how it will be profitable driving from NYC)
I can see 2014 FA: would you like something to drink, Me; yes a can of coke please, sir its $1 for 1/2 a cup of soda or $2.50 for a full cup.OK I will take 2 1/2 cups OK,Sir that will be $3 , $3 shouldnt it be $2 no sir 1 1/2 cup is $1 but 2 are $3
Leave it to Jeff
I can see 2014 FA: would you like something to drink, Me; yes a can of coke please, sir its $1 for 1/2 a cup of soda or $2.50 for a full cup.OK I will take 2 1/2 cups OK,Sir that will be $3 , $3 shouldnt it be $2 no sir 1 1/2 cup is $1 but 2 are $3
Leave it to Jeff
Be careful you don't give the HouCrew who transplanted to Chicago any ideas....
Nov 20, 2013, 11:43 am
#44
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Nov 20, 2013, 11:46 am
#45
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So far in the last week I've flown 14 segments on UA and was provided the full can on all the longer flights that my upgrade didn't clear without having to ask. A couple of times they asked if I wanted the whole can but otherwise it wasn't a problem.
As a side point, one of my flights went mx yesterday in LAX that would cause a miss connect so UA happily rebooked me on DL LAX-ATL-FLL. Being in E- on DL we didn't get the whole can on either segment. The cups appeared to be bigger though. Not sure if they were just taller and narrower with the same volume, or if they actually were larger. We did get pretzels, peanuts and milano cookies though!
As a side point, one of my flights went mx yesterday in LAX that would cause a miss connect so UA happily rebooked me on DL LAX-ATL-FLL. Being in E- on DL we didn't get the whole can on either segment. The cups appeared to be bigger though. Not sure if they were just taller and narrower with the same volume, or if they actually were larger. We did get pretzels, peanuts and milano cookies though!