Apr 6, 2014, 6:17 pm
Last edit by: Ocn Vw 1K
Post 64 in this thread: Post by UA Insider:
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
No More Full Cans of Beverages for Passengers on United/UnitedExpress?
Nov 19, 2013, 2:16 pm
#16
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Nov 19, 2013, 2:22 pm
#17
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I flew ORD-SFO-HNL-SFO-ORD this weekend. On the two legs between ORD and SFO I was in Y and in both, I did not get a can. I was upgraded on the SFO/HNL legs, and in one of those (SFO-HNL) I did get a full can (two, even!). I'm assuming that on the other leg (HNL-SFO) the FA would also have given me a full can, but I slept through almost the entire flight.
Nov 19, 2013, 2:28 pm
#18
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According to a sUA FA, the new service standard is pour only, no cans unless you ask. If you add the magic words "...and can i have the can?", they are supposed to give it to you, and this is on both sUA and sCO.
Whether this is executed correctly is just as reliable as meal priority order in first/business class.
Whether this is executed correctly is just as reliable as meal priority order in first/business class.
Nov 19, 2013, 3:08 pm
#21
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Nov 19, 2013, 3:34 pm
#22
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FAs (both sCO and sUA) this past weekend when I traveled were just pouring and not giving out the cans. Despite providing great service overall, they also seemed very down on UA management when pax brought up various issues with them (delays in IAD, baggage space at IAD, seats on the refurb A320, the lack of cans being provided, etc.).
Nov 19, 2013, 3:41 pm
#23
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All empty cans are now being flown back to SFO for to claim California CRV. The SFO MOC will own this new revenue stream.
Nov 19, 2013, 4:00 pm
#25
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Nov 19, 2013, 4:09 pm
#27
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Nov 19, 2013, 4:15 pm
#28
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Did they highlight this as part of the $2B cost savings initiative at investor day?
A full can of coke is one of the remaining perks/things that makes you feel like a human being on a flight. They take away meals, they charge for luggage, they treat you worse than cattle in a cattle drive, they don't give out peanuts, they only give you 1/2 cashews when you fly in premium intl cabins...FOR LOVE OF GOD, GIVE ME THE CAN!
A full can of coke is one of the remaining perks/things that makes you feel like a human being on a flight. They take away meals, they charge for luggage, they treat you worse than cattle in a cattle drive, they don't give out peanuts, they only give you 1/2 cashews when you fly in premium intl cabins...FOR LOVE OF GOD, GIVE ME THE CAN!
Nov 19, 2013, 4:28 pm
#29
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I can see 2014 FA: would you like something to drink, Me; yes a can of coke please, sir its $1 for 1/2 a cup of soda or $2.50 for a full cup.OK I will take 2 1/2 cups OK,Sir that will be $3 , $3 shouldnt it be $2 no sir 1 1/2 cup is $1 but 2 are $3
Leave it to Jeff