Apr 6, 2014, 6:17 pm
Last edit by: Ocn Vw 1K
Post 64 in this thread: Post by UA Insider:
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
No More Full Cans of Beverages for Passengers on United/UnitedExpress?
Nov 19, 2013, 12:46 pm
#1
Original Poster
Join Date: Oct 2006
Location: ANP
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Posts: 1,408
No More Full Cans of Beverages for Passengers on United/UnitedExpress?
So flew a bunch this weekend. Found it odd no cans to give to us on the first leg, asked and they said they were told no more cans to cut back on costs.
I thought thats a bunch of BS and they were low.
so 2nd, 3rd and 4th legs all came, combo on Mainline and regional and was told the same thing each leg.
Is this the new truth? are we on the way to Useless land?
I thought thats a bunch of BS and they were low.
so 2nd, 3rd and 4th legs all came, combo on Mainline and regional and was told the same thing each leg.
Is this the new truth? are we on the way to Useless land?
Last edited by dcsnowwake; Nov 19, 2013 at 12:51 pm
Nov 19, 2013, 12:48 pm
#2
Join Date: Oct 2007
Location: BOS
Programs: UA MM
Posts: 1,580
They were pouring from two liter bottles or something? Or they just wouldn't give you a can?
In the old TED days you used to have to ask for two glasses, which they were happy to give you, poured from the same (or different) cans.
In the old TED days you used to have to ask for two glasses, which they were happy to give you, poured from the same (or different) cans.
Nov 19, 2013, 12:48 pm
#3
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
So flew a bunch this weekend. Found it odd no cans on the first leg, asked and they said they were told no more cans to cut back on costs.
I thought thats a bunch of BS and they were low.
so 2nd, 3rd and 4th legs all came, combo on Mainline and regional and was told the same thing each leg.
Is this the new truth? are we on the way to Useless land?
I thought thats a bunch of BS and they were low.
so 2nd, 3rd and 4th legs all came, combo on Mainline and regional and was told the same thing each leg.
Is this the new truth? are we on the way to Useless land?
Nov 19, 2013, 12:52 pm
#4
Original Poster
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
Sorry, correction, they wouldnt give us the cans. and yes I asked for 2 cups then each time. I dreaded the ROAR! days. Please dont go back!!!!
Nov 19, 2013, 1:24 pm
#5
Join Date: Aug 2013
Location: SFO
Programs: UA 1K, Hilton Gold, Marriott Gold, SPG Gold, Hertz PC
Posts: 211
Haven't you heard? It's part of their no cans left behind program.™ They need to make sure that all cans are accounted for so they can maximize on recycling.
So what are they doing now? Limiting to one cup? Pouring half/quarter way? If you kindly ask for another cup, are they going to say "sorry, one cup maximum per person?"
So what are they doing now? Limiting to one cup? Pouring half/quarter way? If you kindly ask for another cup, are they going to say "sorry, one cup maximum per person?"
Nov 19, 2013, 1:30 pm
#6
Join Date: May 2011
Posts: 5,814
Haven't you heard? It's part of their no cans left behind program.™ They need to make sure that all cans are accounted for so they can maximize on recycling.
So what are they doing now? Limiting to one cup? Pouring half/quarter way? If you kindly ask for another cup, are they going to say "sorry, one cup maximum per person?"
So what are they doing now? Limiting to one cup? Pouring half/quarter way? If you kindly ask for another cup, are they going to say "sorry, one cup maximum per person?"
.I've heard the "no can" thing before although on a relatively empty flight this weekend, a nice FA I was talking to gave me a full can.
Nov 19, 2013, 1:32 pm
#7
Original Poster
Join Date: Oct 2006
Location: ANP
Programs: UA 1k, Marriott Plat, HH gold, Avis/Hertz Pres
Posts: 1,408
Haven't you heard? It's part of their no cans left behind program.™ They need to make sure that all cans are accounted for so they can maximize on recycling.
So what are they doing now? Limiting to one cup? Pouring half/quarter way? If you kindly ask for another cup, are they going to say "sorry, one cup maximum per person?"
So what are they doing now? Limiting to one cup? Pouring half/quarter way? If you kindly ask for another cup, are they going to say "sorry, one cup maximum per person?"
Any other experiences out there?
Nov 19, 2013, 1:44 pm
#8
Join Date: Oct 2012
Location: ORD/IND
Programs: UA Platinum, Avis Preferred, Hertz PC, Hyatt Discoverist , Marriott Titanium
Posts: 742
So far in the last week I've flown 14 segments on UA and was provided the full can on all the longer flights that my upgrade didn't clear without having to ask. A couple of times they asked if I wanted the whole can but otherwise it wasn't a problem.
As a side point, one of my flights went mx yesterday in LAX that would cause a miss connect so UA happily rebooked me on DL LAX-ATL-FLL. Being in E- on DL we didn't get the whole can on either segment. The cups appeared to be bigger though. Not sure if they were just taller and narrower with the same volume, or if they actually were larger. We did get pretzels, peanuts and milano cookies though!
As a side point, one of my flights went mx yesterday in LAX that would cause a miss connect so UA happily rebooked me on DL LAX-ATL-FLL. Being in E- on DL we didn't get the whole can on either segment. The cups appeared to be bigger though. Not sure if they were just taller and narrower with the same volume, or if they actually were larger. We did get pretzels, peanuts and milano cookies though!
Nov 19, 2013, 1:44 pm
#9
FlyerTalk Evangelist
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I was surprised when (in Y) on Sunday I asked for a Sapphire and ginger ale, and they gave me only cup of the ginger ale. Always got the can w/PMUA...then I remembered I was on a 737.
Nov 19, 2013, 1:44 pm
#10
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
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Two weeks ago I asked repeatedly for a can and was ignored and handed a cup without comment, by one FA, the other gave me the can.
Saturday I asked for a can and received it each time.
Saturday I asked for a can and received it each time.
Nov 19, 2013, 1:45 pm
#11
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Nov 19, 2013, 1:51 pm
#12
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except it was A320 both mainlines, and on UA Regs I used to always get a can, esp since I took the same flight a week before and a month before and always got cans.
All UA DEN/ORD FA's they seemed pissed about the change. terrible service and on multiple legs talked to the FA's and they pretty much say why care anymore, with what they were told, it will no longer be the same customers, its all about bottom line, not customer service.
Which is funny as the preflight video was the customer service one haha
All UA DEN/ORD FA's they seemed pissed about the change. terrible service and on multiple legs talked to the FA's and they pretty much say why care anymore, with what they were told, it will no longer be the same customers, its all about bottom line, not customer service.
Which is funny as the preflight video was the customer service one haha
Nov 19, 2013, 2:10 pm
#15
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
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