Apr 6, 2014, 6:17 pm
Last edit by: Ocn Vw 1K
Post 64 in this thread: Post by UA Insider:
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
"Hi everyone,
This is always subject to change, but right now our policy remains to offer the full can if the customer requests it.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines"
No More Full Cans of Beverages for Passengers on United/UnitedExpress?
Apr 7, 2014, 8:53 pm
#121
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,240
The monthly full can of soda posting
http://www.flyertalk.com/forum/unite...more-cans.html
http://www.flyertalk.com/forum/unite...ational-y.html
which UX carrier?
http://www.flyertalk.com/forum/unite...more-cans.html
http://www.flyertalk.com/forum/unite...ational-y.html
which UX carrier?
Apr 8, 2014, 2:28 am
#122
Join Date: Jan 2013
Location: Delaware
Programs: UA Mileage Plus, Amtrak Guest Rewards
Posts: 1,397
Aside from many of us having different experiences with asking and receiving, I agree with what others stated that in the grand scheme of things, denying a passenger a full can when requested is extrememly penny wise and dollar foolish. Come on United, a can of soda costs $0.35. Do you really want to scare your revenue away? If you rasie the cost of my ticket by $1.00, chances are I won't even notice.
On the other side of the coin, I do support either asking if a cup is enough, to avoid waste, since there are many people who will not finish a whole can, but would not say anything unless asked.
Apr 8, 2014, 10:43 am
#123
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
When we flew EWR-LHR in J a few years ago, I had a flight attendent who only gave me a glass, but kept it full. After filling my glass up about 4 or 5 times (I am a big soda drinker), she decided (without being asked), to make life easy for herself and gave me a can and a full glass of ice. We got talking and she said that they aren't supposed to give full cans, becasue it represented less than superior service. I assumed that this was the case becasue I was in a forward cabin.
.....
.....
Apr 8, 2014, 11:57 am
#124
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Above post is from Nov 21, 2013. Perhaps it is time to officially state, has this changed?
Apr 8, 2014, 12:09 pm
#125
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,160
Apr 8, 2014, 12:58 pm
#126
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
YMMV. I've just learned to alter my verbiage to ensure I get a full can regardless of if the FA was going to offer it without asking or not.
FA: "What can I get you to drink?"
Me: "May I have a can of ginger ale, please?"
Never been refused with phrasing it that way.
FA: "What can I get you to drink?"
Me: "May I have a can of ginger ale, please?"
Never been refused with phrasing it that way.
Cheers.