Jan 1, 2014, 7:50 am
Last edit by: mgcsinc
Link to current waivers in effect:
http://www.united.com/CMS/en-US/trav...eptionPolicies
Having difficulty in reaching an agent?
Twitter @United is another alternative
Current Airport Conditions:
http://www.fly.faa.gov/flyfaa/usmap.jsp
Remember folks: Rather than sitting stuck for days, consider taking a long-distance Amtrak train. They do exist!
http://www.united.com/CMS/en-US/trav...eptionPolicies
Having difficulty in reaching an agent?
As long as you entered you MP account, any reservation phone number will route you based on your elite status. try this
Current Airport Conditions:
http://www.fly.faa.gov/flyfaa/usmap.jsp
Remember folks: Rather than sitting stuck for days, consider taking a long-distance Amtrak train. They do exist!
Winter Storms Hercules/Ion and Impact to UA's Operations (Travel Waivers Unitl 8 Jan)
Jan 1, 2014, 7:46 am
#16
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I tried to change my flights through ORD twice online yesterday and kept getting error messages. Then I called and did it over the phone. Got a competent agent the first time, and changed through DEN in <5 minutes.
Jan 1, 2014, 4:43 pm
#18
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Can I cancel a flight?
If I have a flight through EWR on Jan 4, can I cancel it altogether and get a refund? UA site implies I can delay, but nothing about refund.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Jan 1, 2014, 4:52 pm
#19
Join Date: Feb 2012
Posts: 2,933
If I have a flight through EWR on Jan 4, can I cancel it altogether and get a refund? UA site implies I can delay, but nothing about refund.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Fees for same-day flight changes are waived within 24 hours of original departure.
For all other changes, the change fee will be waived, but a difference in fare may apply.
Call and see what you can finagle.
Be aware that you may have to refer them to the "Weather Waiver' as some of them are unaware what it is or if it even is in effect for your cities.
Jan 1, 2014, 4:53 pm
#20
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,526
If I have a flight through EWR on Jan 4, can I cancel it altogether and get a refund? UA site implies I can delay, but nothing about refund.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Flight Changes:
Fees for same-day flight changes are waived within 24 hours of original departure.
For all other changes, the change fee will be waived, but a difference in fare may apply.
Fees for same-day flight changes are waived within 24 hours of original departure.
For all other changes, the change fee will be waived, but a difference in fare may apply.
Last edited by mnmag; Jan 1, 2014 at 5:32 pm
Jan 1, 2014, 5:16 pm
#21
Join Date: Jun 2007
Programs: UA Plat
Posts: 66
If I have a flight through EWR on Jan 4, can I cancel it altogether and get a refund? UA site implies I can delay, but nothing about refund.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Complicating factor is that this is the return of a RT ticket, so not even sure what the value is of the unused portion if I cancel.
Jan 1, 2014, 7:08 pm
#23
Join Date: Aug 2012
Posts: 432
I booked United flights for this Friday using KrisFlyer miles. I was originally booked on JFK-SFO on p.s. business, but it looks like I was changed to EWR-SFO. Wasn't even notified. Going to call to get it fixed, but is this normal for United?
Jan 1, 2014, 7:45 pm
#24
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,291
As it is an SQ reservation and ticket they should be the ones notifying you. Are you sure it's a recent change? JFK/EWR is nothing the computer would automatically change; looks like someone messed with your reservation. I'd try and call UA and have them fix then reservation on their end and then cal SQ to get the ticket re-issued.
Jan 1, 2014, 8:04 pm
#25
Join Date: Aug 2012
Posts: 432
As it is an SQ reservation and ticket they should be the ones notifying you. Are you sure it's a recent change? JFK/EWR is nothing the computer would automatically change; looks like someone messed with your reservation. I'd try and call UA and have them fix then reservation on their end and then cal SQ to get the ticket re-issued.
Jan 1, 2014, 8:05 pm
#26
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
No escape!
I rebooked away from ORD to a CMH-DEN-YVR routing.
Pilot for our DEN-YVR flight is delayed 2.5 hours coming inbound from CLE. Latest departure estimate is 10 pm, with YVR arrival at midnight PST.
I'd have been better off staying with my original routing!
Pilot for our DEN-YVR flight is delayed 2.5 hours coming inbound from CLE. Latest departure estimate is 10 pm, with YVR arrival at midnight PST.
I'd have been better off staying with my original routing!
Jan 2, 2014, 7:51 am
#27
Join Date: Nov 2006
Location: DCA/DSM/EBB
Posts: 14
can't even get through to an agent
I have a DSM-EWR-ZFV trip that I would like to change, but I cannot get an agent on the phone (foreign star gold, no united status). Called last night- estimated hold time 20 min, was on hold over an hour before giving up. Current call- estimated hold time 5-10 minutes, so far have been on hold for 40 min.
Is there a trick to this? I am trying to be patient, but I am within T-24 of my flight now so am getting antsy. Also- I have not checked in- would it be advisable to do so?
Is there a trick to this? I am trying to be patient, but I am within T-24 of my flight now so am getting antsy. Also- I have not checked in- would it be advisable to do so?
Jan 2, 2014, 7:57 am
#28
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,526
I have a DSM-EWR-ZFV trip that I would like to change, but I cannot get an agent on the phone (foreign star gold, no united status). Called last night- estimated hold time 20 min, was on hold over an hour before giving up. Current call- estimated hold time 5-10 minutes, so far have been on hold for 40 min.
Is there a trick to this? I am trying to be patient, but I am within T-24 of my flight now so am getting antsy. Also- I have not checked in- would it be advisable to do so?
Is there a trick to this? I am trying to be patient, but I am within T-24 of my flight now so am getting antsy. Also- I have not checked in- would it be advisable to do so?
Jan 2, 2014, 8:21 am
#29
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,759
Definitely a recent change because I booked the flight less than 24 hours ago. I assumed it was due to the coming storm in NYC, and I think that's what it was. Looks like a connecting I flight I had to JFK was cancelled and I was put through EWR instead. But still, no notification from either airline is disappointing.