Oct 15, 2013, 8:25 am
Last edit by: J.Edward
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Hi everyone,
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA: SFO - HI $80 return 23th/31th (Oct)
Oct 13, 2013, 8:14 am
#121
Join Date: Jun 2012
Programs: Hertz PLAT, Mile Runner, Blue Screen.
Posts: 91
the reason they are not ticketing is because "there are insufficient miles in the account" the first few people were lucky, the rest of us aren't getting our tickets ticketed. - without adding the miles in that is..
the system now will not issue the ticket until there are sufficient miles in the account. please correct me if i'm wrong.
the system now will not issue the ticket until there are sufficient miles in the account. please correct me if i'm wrong.
Oct 13, 2013, 8:23 am
#122
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
the reason they are not ticketing is because "there are insufficient miles in the account" the first few people were lucky, the rest of us aren't getting our tickets ticketed. - without adding the miles in that is..
the system now will not issue the ticket until there are sufficient miles in the account. please correct me if i'm wrong.
the system now will not issue the ticket until there are sufficient miles in the account. please correct me if i'm wrong.
Last edited by Bacopa; Oct 13, 2013 at 8:30 am
Oct 13, 2013, 8:32 am
#123
Join Date: Mar 2013
Location: PBI/FLL/MIA/BOS/NYC/DXB
Programs: Emirates Skywards (Gold) / SPG Gold / Intercontinental Ambassador / AMEX Platinum
Posts: 196
UA: SFO - HI $80 return 23th/31th (Oct)
I don't think anyone was ticketed.
How ever I do know someone booked a fare last night for today, early AM. Wondering if that individual made it past security and onto the plane
How ever I do know someone booked a fare last night for today, early AM. Wondering if that individual made it past security and onto the plane
Oct 13, 2013, 8:46 am
#124
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
You gotta love SHARES....how many of these type of "glitches" have we had in the last 6 months???Kind of amusing really. we now have 120+ posts of ... 'What did you do? Where did you click to? How can I do that? . It built a inerary for me!!......ohh gee...it didn't ticket."
Oct 13, 2013, 8:50 am
#125
Join Date: May 2011
Posts: 5,814
I don't know....I'd say SHARES is doing what it's supposed to. Not ticketing invalid (hacked) itineraries. All this nonsense is happening in the website, before it ever get to SHARES. And while it may be a bug...from what I've read so far, it's not the result of someone trying to normally ticket a reward or travel, but rather hacking, to manipulate the system.
Kind of amusing really. we now have 120+ posts of ... 'What did you do? Where did you click to? How can I do that? . It built a inerary for me!!......ohh gee...it didn't ticket."
Kind of amusing really. we now have 120+ posts of ... 'What did you do? Where did you click to? How can I do that? . It built a inerary for me!!......ohh gee...it didn't ticket."
Oct 13, 2013, 8:50 am
#126
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,752
I suppose you are suggesting that if it actually did ticket, those who purchased would cancel - because it's all just a an exercise?
Boo. The ethics here are really bothering me.
Last edited by iluv2fly; Oct 14, 2013 at 12:26 pm Reason: merge
Oct 13, 2013, 9:06 am
#127
Join Date: Nov 2008
Location: USA
Programs: MYOB
Posts: 1,292
I wonder how many of the self proclaimed business owners/executives on this forum would find it amusing to have people
A) Hacking their website to steal or
B) Using website Cycles for their amusement? ......... on THEIR site?
^ +1
ne... time for bed.A) Hacking their website to steal or
B) Using website Cycles for their amusement? ......... on THEIR site?
^ +1
Last edited by xzh445; Oct 13, 2013 at 9:31 am
Oct 13, 2013, 9:35 am
#128
Join Date: Nov 2009
Programs: United 1P; AA Gold; National EE; SPG Plat; HH Gold; Fairmont Plat
Posts: 194
I have booked tickets before where UA hasn't deducted the miles for 24 hours; I could have then booked other tickets but they wouldn't have ticketed even while generating confirmation numbers as there would be insufficent miles to ticket automatically and the person assigned to ticket manually would never ticket them. This is the same thing...
Oct 13, 2013, 11:39 am
#131
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
-RM
Oct 13, 2013, 1:20 pm
#132
Join Date: Jun 2013
Posts: 194
it also says "1 Reward: $90,000" i wonder what that means...
Oct 13, 2013, 1:24 pm
#133
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Oct 13, 2013, 1:54 pm
#134
Join Date: Mar 2013
Location: PBI/FLL/MIA/BOS/NYC/DXB
Programs: Emirates Skywards (Gold) / SPG Gold / Intercontinental Ambassador / AMEX Platinum
Posts: 196
Any idea on how long we have before the tax payment is non-refundable? Just want to cancel. While it was fun while it lasted, doubt these tickets will be honored at all............
Oct 13, 2013, 5:13 pm
#135
Join Date: Dec 2007
Posts: 3,607
It's always done this. It's showing just the taxes and not the fare because some state's been lost when you hit back. I'm sure it's a bug in the presentation layer that's formatting the information for the screen, not the booking engine.