Oct 15, 2013, 8:25 am
Last edit by: J.Edward
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Hi everyone,
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA: SFO - HI $80 return 23th/31th (Oct)
Oct 12, 2013, 6:33 pm
#1
Original Poster
Join Date: Oct 2013
Posts: 7
UA: SFO - HI $80 return 23th/31th (Oct)
Logged in to my milage account, started to book award flight - stopped at the page where insufficient mileage was shown.
Opened another browser and started to book a paid flight - reached the page where credit card information was required - refreshed the previous award flight page and then refreshed the paid flight page - paid flight page only had the tax displayed $80 - booked the flight.
Opened another browser and started to book a paid flight - reached the page where credit card information was required - refreshed the previous award flight page and then refreshed the paid flight page - paid flight page only had the tax displayed $80 - booked the flight.
Oct 12, 2013, 6:34 pm
#2
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,231
Which airport are you flying to
Oct 12, 2013, 6:41 pm
#4
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
No love here... What's your hardware / software config?
Oct 12, 2013, 6:44 pm
#5
Original Poster
Join Date: Oct 2013
Posts: 7
using firefox - using different tabs for the two bookings.
Oct 12, 2013, 6:46 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,721
Oct 12, 2013, 6:48 pm
#7
Original Poster
Join Date: Oct 2013
Posts: 7
yes - seems to be happening with other flights too - not just that leg
Oct 12, 2013, 6:55 pm
#8
Join Date: Dec 2001
Location: YYZ
Posts: 6,138
Wow... I'm getting it too.
Also on Firefox.
Also on Firefox.
Oct 12, 2013, 7:04 pm
#9
Join Date: Mar 2013
Location: PBI/FLL/MIA/BOS/NYC/DXB
Programs: Emirates Skywards (Gold) / SPG Gold / Intercontinental Ambassador / AMEX Platinum
Posts: 196
UA: SFO - HI $80 return 23th/31th (Oct)
Yeah but trying booking it.
Doesn't work
Doesn't work
Oct 12, 2013, 7:05 pm
#10
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
How did you do it? Do you just plug in the two cities and those two dates? Not getting it with IE
Oct 12, 2013, 7:08 pm
#11
Original Poster
Join Date: Oct 2013
Posts: 7
Lets you book it - you need to go back one page to include the passanger - happening with firefox for some reason
Oct 12, 2013, 7:11 pm
#12
Join Date: Aug 2010
Location: D/FW
Programs: DL MM/Silver; UA 1K ; Hilton Gold; Marriott Titanium; Avis Pref+,Hertz PC
Posts: 585
Oct 12, 2013, 7:11 pm
#13
Join Date: Mar 2013
Location: PBI/FLL/MIA/BOS/NYC/DXB
Programs: Emirates Skywards (Gold) / SPG Gold / Intercontinental Ambassador / AMEX Platinum
Posts: 196
So go back one page on the regular booking page?
Do you have to choose the same flights?
Do you have to choose the same flights?
Last edited by iluv2fly; Oct 12, 2013 at 10:20 pm Reason: merge
Oct 12, 2013, 7:14 pm
#14
Original Poster
Join Date: Oct 2013
Posts: 7
once you refresh the award page then the regular booking page, the fare seems to change - had to go back one page on regular booking to add the passanger