Oct 15, 2013, 8:25 am
Last edit by: J.Edward
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Hi everyone,
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA: SFO - HI $80 return 23th/31th (Oct)
Oct 12, 2013, 7:44 pm
#31
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
I got a confirmation number and this on the screen:
Adults (age 18 to 64) $538.00
Additional taxes/fees $39.00
Total Price 577 Miles and $0.00
Adults (age 18 to 64) $538.00
Additional taxes/fees $39.00
Total Price 577 Miles and $0.00
Oct 12, 2013, 7:46 pm
#32
Join Date: Oct 2010
Location: Metro DC
Programs: UA Plat, SPG Gold, HH Gold, Priority Club Platinum, Hertz #1 Gold Club
Posts: 291
Whatever you do dont call UA this time!!!! Lol...
Oct 12, 2013, 7:49 pm
#33
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
Nevermind...I finally got charged the full amount $577 on my email receipt. I went ahead and cxl it.
Oct 12, 2013, 7:49 pm
#34
Join Date: Jun 2009
Posts: 5
why not somebody delete this thread. It will die pretty soon.
Oct 12, 2013, 7:50 pm
#35
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
...however I wish everyone a better luck 
Oct 12, 2013, 7:51 pm
#36
Join Date: Sep 2008
Posts: 97
erroring out for me 
firefox, 0 miles on account
firefox, 0 miles on account
Oct 12, 2013, 7:52 pm
#37
Join Date: Jul 2010
Location: SFO, SJC
Programs: UA Gold, Hilton HHonors Gold, Marriott Gold, SPG Gold
Posts: 197
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Oct 12, 2013, 7:52 pm
#38
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,153
Thanks for the Saturday night excitement though, OP! Great first few FT posts!
Oct 12, 2013, 7:56 pm
#39
Join Date: Dec 2010
Location: Cedarhurst, NY
Posts: 91
My two tickts this week to HKG. I don't have the guts to ticket. 
Oct 12, 2013, 7:58 pm
#40
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
Oct 12, 2013, 8:00 pm
#41
Join Date: Jul 2010
Location: SFO, SJC
Programs: UA Gold, Hilton HHonors Gold, Marriott Gold, SPG Gold
Posts: 197
Ticket Price
1 Reward(s) $320,000.00
Additional Taxes/Fees $34.70
Total $34.70
SFO-PVG-SFO
I don't have the guts to proceed either.
1 Reward(s) $320,000.00
Additional Taxes/Fees $34.70
Total $34.70
SFO-PVG-SFO
I don't have the guts to proceed either.
Oct 12, 2013, 8:04 pm
#42
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,153
Isn't there a 24 hour cancellation policy? If so, no worries... see if it works.
Oct 12, 2013, 8:06 pm
#43
Join Date: Dec 2010
Location: Cedarhurst, NY
Posts: 91
Refreshed other tab and switched back and refreshed first tab. "$" changed to "miles". Still not booking. I value my MP account too much.
Oct 12, 2013, 8:08 pm
#44
Join Date: Sep 2011
Posts: 891
What is everyone doing, getting ord-las for 10$, but very scared to press purchase button. did anyone try it and does the confirmation show tax only or not?
Oct 12, 2013, 8:09 pm
#45
Join Date: Oct 2007
Location: HNL
Programs: AS MVPG
Posts: 236
I pushed the button, but it wouldn't ticket. Would've been $30 IAD-SFO-HNL-SFO-IAD, plus $480,000.