Oct 15, 2013, 8:25 am
Last edit by: J.Edward
Hi everyone,
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We’ve identified an issue where customers are intentionally manipulating our website to set up award reservations and attempt to ticket with an account that does not have enough miles to complete the ticket. We will not honor these reservations.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Hi everyone,
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
We have a quick update related to the manipulation of united.com to book award tickets with insufficient miles that occurred last month. Specifically, we are closing new MileagePlus accounts that were assumed to be set up with the express purpose of attempting to redeem award tickets without the required number of award miles.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
UA: SFO - HI $80 return 23th/31th (Oct)
Oct 13, 2013, 12:55 am
#106
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
It seems that on some screens I see "pay by check" with
ut a cash option. I'm also being given a fare lock of $0 rather than being able to purchase. I think they're changing the site while this is going on.
ut a cash option. I'm also being given a fare lock of $0 rather than being able to purchase. I think they're changing the site while this is going on.
Oct 13, 2013, 12:57 am
#107
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
Well... I didn't get a free ticket, but I got a heckuva deal on a Biz seat DFW-MDE-DFW with stops in SAL on Avianca/Taca. $836.90 RT leaving in Jan. and returning in Feb. Cheap AND no having to deal with CBP at IAH and recheck my bags.
Oddly, there were no biz class offers using miles on UA. Every offer with biz was either partially or fully on a partner. No IAH-BOG segments were offered at saver rates. Very odd. UA biz class was over $1200, so I'm happy.
Oddly, there were no biz class offers using miles on UA. Every offer with biz was either partially or fully on a partner. No IAH-BOG segments were offered at saver rates. Very odd. UA biz class was over $1200, so I'm happy.
Oct 13, 2013, 12:58 am
#108
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
n't.
Oct 13, 2013, 1:04 am
#109
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Oct 13, 2013, 1:05 am
#110
Join Date: Aug 2011
Location: 10^7 mm from Ȱ
Programs: Hyatt D/HHonors D/ SPG P/ Marriott P/ IHG P/ UA 1K/ AA EXP/ DL D
Posts: 1,976
Oct 13, 2013, 1:07 am
#111
Join Date: Apr 2011
Programs: DL Diamond,United Platinum, Hyatt Diamond, Hilton Diamond, Marriott Platinum,Hertz President Circle
Posts: 74
just booked a one-way flight ..it didnt ask me for credit card...it booked me an automatic award trip in "Y" class.... their website is a total mess right now
Oct 13, 2013, 1:10 am
#112
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
I suspect some of what we're seeing is the implementation of the end of the 'Pay with cash' butt
n.
Oct 13, 2013, 1:16 am
#113
Join Date: Jul 2010
Location: SFO, SJC
Programs: UA Gold, Hilton HHonors Gold, Marriott Gold, SPG Gold
Posts: 197
Outcome 1: A ticketed revenue ticket, if you refresh the revenue tab prior to refresh the award tab.
Outcome 2: An award ticket on hold (if not enough miles), if you refresh the award tab prior to refresh the revenue tab.
This is not a deal. Those have seen low mile quote will get hit by the same amount in cash on their credit card. Those who have not enough miles will have their tickets canceled eventually.
Last edited by newballs; Oct 13, 2013 at 2:58 am
Oct 13, 2013, 1:33 am
#114
Join Date: Mar 2013
Location: PBI/FLL/MIA/BOS/NYC/DXB
Programs: Emirates Skywards (Gold) / SPG Gold / Intercontinental Ambassador / AMEX Platinum
Posts: 196
Confirmation anyone?
Oct 13, 2013, 1:37 am
#115
Join Date: May 2005
Location: SFO
Programs: SQ QPPS, *A Gold, EK Skywards Gold
Posts: 673
Ok. This is not a deal at all. Will just cancel myself. The backend of .bomb is fine. Not a mistake rate.
This reservation is not ticketed. Complete this purchase now.
Your account balance of 5,175 is not sufficient to redeem this award. The mileage purchase option is not available for this ticket. Contact united.com Support at 1-800-396-1751 for additional redemption options.
We will hold this reservation until midnight Mon., Oct. 14, 2013 in San Francisco, CA (SFO).
SFO - HNL: 5J
HNL - PNI: 1F
PNI - GUM: 1F
GUM - NRT: 1J
NRT - PVG: ---
PVG - NRT: ---
NRT - SJC: ---
1 Award 300,000 miles
Ticket Taxes/Fees $78.10
Total Price 300,000 Miles and $78.10
This reservation is not ticketed. Complete this purchase now.
Your account balance of 5,175 is not sufficient to redeem this award. The mileage purchase option is not available for this ticket. Contact united.com Support at 1-800-396-1751 for additional redemption options.
We will hold this reservation until midnight Mon., Oct. 14, 2013 in San Francisco, CA (SFO).
SFO - HNL: 5J
HNL - PNI: 1F
PNI - GUM: 1F
GUM - NRT: 1J
NRT - PVG: ---
PVG - NRT: ---
NRT - SJC: ---
1 Award 300,000 miles
Ticket Taxes/Fees $78.10
Total Price 300,000 Miles and $78.10
Oct 13, 2013, 1:39 am
#116
Join Date: Jul 2010
Location: SFO, SJC
Programs: UA Gold, Hilton HHonors Gold, Marriott Gold, SPG Gold
Posts: 197
Oct 13, 2013, 1:41 am
#117
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_2 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11A501 Safari/9537.53)
This thread is really starting to irritate me.
This thread is really starting to irritate me.
Oct 13, 2013, 6:05 am
#119
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
It looks like a problem with session management on .bomb. Deploying a fix that is a) that deep and b) to such an active website (ie MUCH testing is required) will probably take weeks at maximum priority.
My guess is they will just manually block them. It seems the tickets don't auto ticket - so some safeguard is working correctly.
My guess is they will just manually block them. It seems the tickets don't auto ticket - so some safeguard is working correctly.
Oct 13, 2013, 7:59 am
#120
Join Date: May 2011
Posts: 2
It looks like a problem with session management on .bomb. Deploying a fix that is a) that deep and b) to such an active website (ie MUCH testing is required) will probably take weeks at maximum priority.
My guess is they will just manually block them. It seems the tickets don't auto ticket - so some safeguard is working correctly.
My guess is they will just manually block them. It seems the tickets don't auto ticket - so some safeguard is working correctly.