Upgrade Shenanigans? [Consolidated]
#256
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
It was $325 for years. In the past few years, UA has become really good at filling seats up front. Upgrades are down by a lot (GS less than other), but UA seems to have no problem in annoying Premiers if they can get money for seats instead of giving away a lot of upgrades. I think all the Premiers are still around, in spite of this. They are now applying PPs where CPUs were routine/expected. They are buying upgrades. They are buying First. The degradation of the GS program shows that UA is realizing that they can cut back on expected benefits, annoy Premiers, and still see record revenues.
#257
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,258
I have noticed a complete paucity of PN space lately. The routes I book used to have about 30%. Now it's 0.
My rate for clearing off the waitlist has also been Zero lately. The last 4 or 5 times, I've been at the top of the list and watched as all the available seats slipped away in the last 2 or 3 hours.
Presumably these are last-minute buyups. Yet, as a GS, I never have a chance at them. This is really poor on United's part, as I think a lot of GSes are realizing their PPs are worthless.....
My rate for clearing off the waitlist has also been Zero lately. The last 4 or 5 times, I've been at the top of the list and watched as all the available seats slipped away in the last 2 or 3 hours.
Presumably these are last-minute buyups. Yet, as a GS, I never have a chance at them. This is really poor on United's part, as I think a lot of GSes are realizing their PPs are worthless.....
#258
Join Date: Oct 2023
Posts: 8
Exactly
It was $325 for years. In the past few years, UA has become really good at filling seats up front. Upgrades are down by a lot (GS less than other), but UA seems to have no problem in annoying Premiers if they can get money for seats instead of giving away a lot of upgrades. I think all the Premiers are still around, in spite of this. They are now applying PPs where CPUs were routine/expected. They are buying upgrades. They are buying First. The degradation of the GS program shows that UA is realizing that they can cut back on expected benefits, annoy Premiers, and still see record revenues.
#259
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
I think it's a stupid (revenue impacting) decision on UA's part because there have been times when I've been waitlisted for a PP and at least willing to entertain the idea of a buy-up -- and in my people watching at clubs I've seen others in the same position but the only way to find out is to drop off of the WL, check, and then hope you can re-add it.
#260
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
#262
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
#263
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,025
#264
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
I've indirectly seen this in human form a long time ago (+/-2012, pre-1K) where, as far as I can tell an agent at the counter waitlisted me (essentially for an OpUp) without me knowing about it on anniversary trip. At the club I had asked about buying up, the agent did a lot of typing followed by a "something is weird here, call reservations". Reservations did a bit of typing, put me on hold a couple times then came back and told me that the computer was telling them it would be $0 and she knew that couldn't be right so no upgrade for me. Only after that call did I notice I was on the UG list...
#265
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Today at 1:04PM I was #1 on the upgrade list with 1 seat open. 10 minutes later, the person who was #2 was upgraded ahead of me. Is this shenanigans or possibly a buy-up? I think a buy up wouldn’t appear on the upgrade list.
#266
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Buyup sometimes do should up on the upgrade list, especially last minute ones, but sometimes not. Probably a matter of how the GA handles the upgrade.
Additionally, there have been some discrepancies in the display of those with higher priority -- such as displaced passengers.
#267
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Very likely a buyup as they saw they were likely to die on the list.
Buyup sometimes do should up on the upgrade list, especially last minute ones, but sometimes not. Probably a matter of how the GA handles the upgrade.
Additionally, there have been some discrepancies in the display of those with higher priority -- such as displaced passengers.
Buyup sometimes do should up on the upgrade list, especially last minute ones, but sometimes not. Probably a matter of how the GA handles the upgrade.
Additionally, there have been some discrepancies in the display of those with higher priority -- such as displaced passengers.
Also -- and I don't know if it happened on this flight or not -- but I've seen at least one flight in the past year or so where there were two different upgrade lists between the app and the web, and the one that was on the web appeared to be the one that got used... but once you have two lists, what good are any of them?
Last edited by jsloan; Mar 17, 2024 at 10:12 am Reason: Typo one -> once
#268
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,888
Very likely a buyup as they saw they were likely to die on the list.
Buyup sometimes do should up on the upgrade list, especially last minute ones, but sometimes not. Probably a matter of how the GA handles the upgrade.
Additionally, there have been some discrepancies in the display of those with higher priority -- such as displaced passengers.
Buyup sometimes do should up on the upgrade list, especially last minute ones, but sometimes not. Probably a matter of how the GA handles the upgrade.
Additionally, there have been some discrepancies in the display of those with higher priority -- such as displaced passengers.
#269
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
I think we have all seen over the years that more people are buying into first. I know business associates who watch the upgrade list closely and if they are not likely to clear will take any reasonable buy-up. And I am sure the airlines approve of this behavior. #1 on the upgrade list with only one seat left is often unlikely to clear.
#270
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,888