Upgrade Shenanigans? [Consolidated]
#1
Original Poster
Join Date: Feb 2008
Programs: UA, 1K
Posts: 156
The person that had a duplicated BP did no have a visible badge (and I did not check the standby list), so I cannot assert that he was a NR. What is strange is that I was not the only one upgraded during the day, and this person always stayed at the bottom of the visible upgrade list, even if there was no one else, and did not get upgraded until pretty much the boarding process was done and they were ready to close the door. Also, I was not the last person upgraded, there were at least 2 people upgraded after me (and not GS), so it is not clear why I was the "chosen one".
Perhaps another instance of a post PP broken upgrade process? But the entire affair left a bad taste.
Stay safe.
#2
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
I just had upgrade shenanigans happen and it was in my favor for a change. Flew out of IAD on Friday and was #3 for 1 seat on the upgrade list. As a 1K on a "G" fare I thought that might be about right. I only booked the flight four days before departure but I didn't see any movement on the list. And my destination was one where a lot of people love to burn points for upgrades. So #1 and #2 could have been GS or 1K on a higher fare or were using PlusPoints. Having resigned myself to sitting in a bulkhead coach seat I stayed at the TK lounge a little longer than normal and didn't make the jaunt over until my watch beeped that boarding had started. So I made my shuffle from the B gates through the A gates to the people mover that goes straight to D11. Some time during my walk I got an email saying I was upgraded. I queue jumped #1 and #2 and I have no idea why.
It's possible that:
1. #1 and #2 were a couple and declined since there was only one seat. Note: very different last names
2. #1 and #2 both declined the upgrade at the gate
3. The gate agent went rogue and processed by status instead of by priority...only if in the case #1 and #2 were not GS or 1K.
Thanks for the upgrade United. My first of the year in 3 flights so as a 1K I'm now 1/3 at 33%.
-RM
It's possible that:
1. #1 and #2 were a couple and declined since there was only one seat. Note: very different last names
2. #1 and #2 both declined the upgrade at the gate
3. The gate agent went rogue and processed by status instead of by priority...only if in the case #1 and #2 were not GS or 1K.
Thanks for the upgrade United. My first of the year in 3 flights so as a 1K I'm now 1/3 at 33%.
-RM
#3
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
People often turn down upgrades to full F cabins in exchange for social distancing in an open Y cabin without any shenanigans. Was E+ full, or were there open centers? IAD is a hub, so 1 and 2 could have been on a late inbound connection. Given the alternatives listed by you and myself and lack of any shenanigan evidence, one would be hard pressed to use this example to bump a thread without any posts in it for a year, about shenanigans.
Last edited by fastair; Jan 31, 2021 at 12:31 am
#4
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,166
Some time during my walk I got an email saying I was upgraded. I queue jumped #1 and #2 and I have no idea why.
It's possible that:
1. #1 and #2 were a couple and declined since there was only one seat. Note: very different last names
2. #1 and #2 both declined the upgrade at the gate [...]
It's possible that:
1. #1 and #2 were a couple and declined since there was only one seat. Note: very different last names
2. #1 and #2 both declined the upgrade at the gate [...]
People often turn down upgrades to full F cabins in exchange for social distancing in an open Y cabin without any shenanigans. Was E+ full, or were there open centers? IAD is a hub, so 1 and 2 could have been on a late inbound connection. Given the alternatives listed by you and myself and lack of any shenanigan evidence, one would be hard pressed to use this example to bump a thread without any posts in it for a year, about shenanigans.
#5
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,346
People often turn down upgrades to full F cabins in exchange for social distancing in an open Y cabin without any shenanigans. Was E+ full, or were there open centers? IAD is a hub, so 1 and 2 could have been on a late inbound connection. Given the alternatives listed by you and myself and lack of any shenanigan evidence, one would be hard pressed to use this example to bump a thread without any posts in it for a year, about shenanigans.
In addition to FastAir's very logical explanation (which I've seen happen for both #1 an #2, I've been the beneficiary of #1 myself at IAD (though the agent also asked me if I wanted the upgrade so seems a little odd that you were jut pushed through) keep in mind that "very different last names" isn't really a meaningful distinction in the 2020s
And i agree about last names. That's why it was listed as #1 on my list of potential scenarios.
And correct...I was pushed through without any questioning and it was right at the 30 minute mark. So maybe #1 and #2 already told the GA that unless they could both be upgraded that neither wanted it. That's entirely plausible but I wasn't at the gate before boarding started so I have no idea.
But if were #1 or #2 and got passed over I'd definitely be posting in this thread
-RM
#8
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,469
There used to be some discrepancies between the waitlist used by the computer and the one used by the gate agents, but from all my observations I think that has been reconciled to one 'true' list now.
#9
Join Date: Nov 2017
Location: New York City
Programs: UA GS 1MM
Posts: 390
Yesterday on my transatlantic, 6 people booked in Polaris.
20 mins after take off I saw a familly of 3 moving from Eco to Polaris with their bags, 5 mins later an other guy did the same. They all stayed in Polaris.
Wandering if it was a gift to Elites on an empty flight ?
20 mins after take off I saw a familly of 3 moving from Eco to Polaris with their bags, 5 mins later an other guy did the same. They all stayed in Polaris.
Wandering if it was a gift to Elites on an empty flight ?
#12
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,166
And it can be very hard to tell "employee" from passenger -- I have a United jacket (Christmas present from my wife to make up for my not being able to fly as much as I'd like in 2020; apparently they were selling them in Newark), am lucky enough to be friends with employees throughout the system so often will have casual conversations when our paths cross and their duties allow and am almost always "non-rev business casual" when flying -- by many accounts I may look like an employee, even without the branded jacket -- but I've never worked for any airline much less UA*. Nor [with one possible exception each way] have I been the beneficiary or victim of upgrade shenanigans] I think there is a proportion of the audience that is looking for an easy target to hang disappointment with their own upgrade odds.
*- Had 9/11 not happened as I was thinking of entering the workforce/career trajectories it's entirely possible I would have followed a different path. I've always loved/been intrigued by the workings of the industry from my days as a toddler seeing my dad off at FAT on Sunday Evenings and welcoming him home Friday evenings, like my first flight, all brought to you by WestAir Communter Airlines, a United Express carrier -- where you didn't have to worry about upgrades, let alone shenanigans
*- Had 9/11 not happened as I was thinking of entering the workforce/career trajectories it's entirely possible I would have followed a different path. I've always loved/been intrigued by the workings of the industry from my days as a toddler seeing my dad off at FAT on Sunday Evenings and welcoming him home Friday evenings, like my first flight, all brought to you by WestAir Communter Airlines, a United Express carrier -- where you didn't have to worry about upgrades, let alone shenanigans
#13
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
*) legitimately obtained.
#14
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,058
Upgrade favoritism & shenanigans! 😮
We've been Bonv°yed! 🙂 😉
We've been Bonv°yed! 🙂 😉
#15
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, Marriott Gold
Posts: 456
This morning I flew DEN-SFO. I was #2 on the upgrade list, with front cabin booked 20/20 and checked in 19/20. I settled into my row 10 seat and the gate agent comes on the plane with a boarding pass for Mr. #1 on the upgrade list, who I noticed showed as cleared in the app. I heard #1 decline the upgrade, but did not hear his reason.
I got excited, since the app said I was next. However, instead of upgrading me, the staff member (not sure if gate agent or flight attendant) upgraded somebody else who was dressed in a United uniform and appeared to be a commuting pilot. I tried to get her attention but she either did not hear me or ignored me.
Shenanigans? Is there any circumstance where this situation would adhere to policy? Should I contact 1K voice, or would that just be a waste of my time?
I got excited, since the app said I was next. However, instead of upgrading me, the staff member (not sure if gate agent or flight attendant) upgraded somebody else who was dressed in a United uniform and appeared to be a commuting pilot. I tried to get her attention but she either did not hear me or ignored me.
Shenanigans? Is there any circumstance where this situation would adhere to policy? Should I contact 1K voice, or would that just be a waste of my time?