This morning I flew DEN-SFO. I was #2 on the upgrade list, with front cabin booked 20/20 and checked in 19/20. I settled into my row 10 seat and the gate agent comes on the plane with a boarding pass for Mr. #1 on the upgrade list, who I noticed showed as cleared in the app. I heard #1 decline the upgrade, but did not hear his reason.

I got excited, since the app said I was next. However, instead of upgrading me, the staff member (not sure if gate agent or flight attendant) upgraded somebody else who was dressed in a United uniform and appeared to be a commuting pilot. I tried to get her attention but she either did not hear me or ignored me.

Shenanigans? Is there any circumstance where this situation would adhere to policy? Should I contact 1K voice, or would that just be a waste of my time?