EVA (BR) award experiences using United miles
#31
FlyerTalk Evangelist
Join Date: Mar 2006
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#32
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
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Posts: 8,243
Are you saying that it's a likely scenario that UA would just limit BR flights, out of all of the *A partners, to make less payments to them? Or is it more likely that, as a new partner, there were some issues with how the flights were being displayed on the website and they need to be fixed?
#33
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Join Date: Mar 2006
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The airline industry is capable of shocking us. I was stunned when UA changed their date change policy on awards. The old and new UA were very favorable in that regard and were moving more and more to becoming the most generous in that aspect untill they made a full 180.
In short, I won't be surprised at anything they pull of now. With respect to BR, it is possible they realized that there was a surge of bookings on BR as they just became members and had lots of availability, thus resulting in a huge net payment towards them. Maybe the current situation is that with most partners, there is no net payment towards the partner or if there is, it may be a small one.
Last edited by UA Fan; Jul 3, 2013 at 11:10 am
#34
Join Date: Apr 2011
Posts: 288
Hi everyone,
Just a quick update here. We've seen a small issue with a limited number of BR awards since launch. It's a relatively straightforward fix, but in order to maintain the quality of the booking path we've temporarily pulled down BR inventory while we work through the resolution. We'll put the award booking functionality back online after we resolve the issue, likely late next week or a few days after.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Just a quick update here. We've seen a small issue with a limited number of BR awards since launch. It's a relatively straightforward fix, but in order to maintain the quality of the booking path we've temporarily pulled down BR inventory while we work through the resolution. We'll put the award booking functionality back online after we resolve the issue, likely late next week or a few days after.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
#35
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With respect to BR, it is possible they realized that there was a surge of bookings on BR as they just became members and had lots of availability, this resulting in a huge net payment towards them. Maybe the current situation is that with most partners, there is no net payment towards the partner or if there is, it may be a small one.
#36
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True. It could also mean that lots of other Star Alliance members redeemed awards.
#37
Join Date: Jan 2003
Location: SEA and TPE
Programs: United 1K, SPG Platinum, Delta PM, Marriott Gold
Posts: 241
Please fix TSA as valid airport/destination
Hi everyone,
Just a quick update here. We've seen a small issue with a limited number of BR awards since launch. It's a relatively straightforward fix, but in order to maintain the quality of the booking path we've temporarily pulled down BR inventory while we work through the resolution. We'll put the award booking functionality back online after we resolve the issue, likely late next week or a few days after.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Just a quick update here. We've seen a small issue with a limited number of BR awards since launch. It's a relatively straightforward fix, but in order to maintain the quality of the booking path we've temporarily pulled down BR inventory while we work through the resolution. We'll put the award booking functionality back online after we resolve the issue, likely late next week or a few days after.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
In the meantime, can someone on the web team please fix TSA (Taipei Songshan) as a valid airport/destination? It broke along with the EVA availability being pulled. This airport is also served by other Star Alliance partners including NH and CA. Award availability on routes like HND-TSA and SHA-TSA among others are no longer showing even though they are available. In fact, this has been an on-and-off bug on united.com over the past several months. Perhaps it's a separate issue that needs to be addressed. It would be greatly appreciated especially with the loss of service on UA metal to the Taipei metro area.
#38
Join Date: Apr 2010
Location: SFO
Programs: Marriott LT Plat; WoH Exp; AS Gold; AA Plat
Posts: 369
successful BR award booking using UA miles
After reading UA Insider's posts, I'm thankful that I completed my award reservation using UA miles on July 1st before UA pulled the inventory. They had mid-Dec availability for SFO-TPE-BKK in economy saver and mid-Jan availability for DPS-TPE-SFO business saver.
Looking forward to the TPE-SFO sector in the new Royal Laurel Class.
Cheers,
A_Czar
Looking forward to the TPE-SFO sector in the new Royal Laurel Class.
Cheers,
A_Czar
#39
Join Date: Apr 2002
Location: NYC
Posts: 9,125
This was a glitch I bet.
The award inventory fare class must have been misaligned for a short time as BR joined Star Alliance on 16 June and they re-aligning fare classes not to long ago.
BR is also missing from EF award search from today.
The award inventory fare class must have been misaligned for a short time as BR joined Star Alliance on 16 June and they re-aligning fare classes not to long ago.
BR is also missing from EF award search from today.
#40
Join Date: Jan 2012
Location: Pacific
Programs: Recovering UA 1k, MillionMiler
Posts: 34
There is other goofy technical stuff happening here. Yesterday morning I was going to change my daughter's *A booking TPE-LAX to a direct flight on EVA. EVA was showing then. Unfortunately, I had to contact her about times and when I came back EVA was gone.
What was strange was that now the the other *A carriers were showing up at 115,000 miles for Economy award and 235,000 for Business -- when use the Change Flight page. Which is simply ridiculous. Trying to do a 2nd direct booking came up with the appropriate number of miles (32,500 for Saver Economy). The Change Flight miles -- which should be 0 -- is still showing up as a ridiculous number now.
What was strange was that now the the other *A carriers were showing up at 115,000 miles for Economy award and 235,000 for Business -- when use the Change Flight page. Which is simply ridiculous. Trying to do a 2nd direct booking came up with the appropriate number of miles (32,500 for Saver Economy). The Change Flight miles -- which should be 0 -- is still showing up as a ridiculous number now.
#43
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
Thanks for the heads-up and quick update. I look forward to the return of EVA availability displaying on united.com.
In the meantime, can someone on the web team please fix TSA (Taipei Songshan) as a valid airport/destination? It broke along with the EVA availability being pulled. This airport is also served by other Star Alliance partners including NH and CA. Award availability on routes like HND-TSA and SHA-TSA among others are no longer showing even though they are available. In fact, this has been an on-and-off bug on united.com over the past several months. Perhaps it's a separate issue that needs to be addressed. It would be greatly appreciated especially with the loss of service on UA metal to the Taipei metro area.
In the meantime, can someone on the web team please fix TSA (Taipei Songshan) as a valid airport/destination? It broke along with the EVA availability being pulled. This airport is also served by other Star Alliance partners including NH and CA. Award availability on routes like HND-TSA and SHA-TSA among others are no longer showing even though they are available. In fact, this has been an on-and-off bug on united.com over the past several months. Perhaps it's a separate issue that needs to be addressed. It would be greatly appreciated especially with the loss of service on UA metal to the Taipei metro area.
A while back, it did not take TSA. Then it did but could not find any flights. Then it was working like 24 hours ago and showing BR, CA and NH nonstops.
#44
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
And where do you think EF gets the data from??
Correct. It is still bookable. You just have to call it in.
#45
Join Date: Apr 2002
Location: NYC
Posts: 9,125
While BR did adjust their inventory with the changeover they control it and they are publishing the information into StarNet. Other partners still see the space so the change isn't one on the BR side. UA flipped the switch on and then flipped it off. And in a week or so they'll flip it on again.
And where do you think EF gets the data from??
Correct. It is still bookable. You just have to call it in.
And where do you think EF gets the data from??
Correct. It is still bookable. You just have to call it in.
Does EF pull BR from UA? I remember seeing BR awards on EF 2 weeks ago.