May 21, 2013, 10:43 am
Last edit by: aacharya
Source: https://hub.united.com/en-us/News/Co...g-process.aspx
Pre-Boarding
Premier Access Boarding
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
sUA Boarding Times by Aircraft (AFA)
Pre-Boarding
- Customers with Disabilities
- Global Services
- Uniformed Military Personnel
- Families with Children Age Two and Under
Premier Access Boarding
- Group 1: Premier 1K, Premier Platinum, BusinessFirst, and First.
- Group 2: Premier Gold, Star Gold, Premier Silver*, MileagePlus Presidential Plus, Club, Explorer and Awards, purchased Premier Access
*A Star Alliance Silver who is not a Premier Silver is not eligible for Premier Access boarding.
General boarding (Window Seats, then Middle Seats, then Aisle)
- Group 3 - Window Seats
- Group 4 - Middle Seats (Aisle Seats on UA Express)
- Group 5 - Aisle Seats
Note: If you’re traveling with a companion and one of you has a higher boarding status, you both may board with the earlier group.
Note: Self Boarding Gates are being tested at the following gates...
- IAH - Gate C25/C26 - See Post 2960, Includes YouTube video from CO777DAL
- IAH - Gate E4 - Old test from pmCO days, See Thread Here
- BOS - Self boarding gates are now back in *LIMITED* use at least at gates B25 and B26
sUA Boarding Times by Aircraft (AFA)
United's Current Boarding Process (with Wiki) [Revised, May 2013]
Jan 11, 2013, 1:21 pm
#961
Join Date: May 2011
Posts: 5,814
I know it was OT but I responding to the comment "IRROPS is their best example of the customer be damned...".
Mods can move to new thread but the guidelines are an internal document and I won't discuss the specifics. They are very favorable to the customer. Believe when I say they offer just about everything FTers have ever said they should get in terms of getting to where they are going. They do not address or change the amenities provided during IRROPs.
Because information dissemination is not a UA strong point I hope I'm giving everyone a data point to help them get what they are entitled to and enhance their service recovery experience.
Mods can move to new thread but the guidelines are an internal document and I won't discuss the specifics. They are very favorable to the customer. Believe when I say they offer just about everything FTers have ever said they should get in terms of getting to where they are going. They do not address or change the amenities provided during IRROPs.
Because information dissemination is not a UA strong point I hope I'm giving everyone a data point to help them get what they are entitled to and enhance their service recovery experience.
Have you heard anything in regards to the boarding process change from upper management?
Jan 11, 2013, 1:23 pm
#962
Join Date: Apr 2000
Location: PDX
Programs: DL Plat, UA Plat 1MM, AS MVP, Hyatt Discoverist, Avis Presidents Club, Hertz President's Circle
Posts: 3,938
This is a change I'm furious about.
I'm a gold who spent about $20K on United last year to fly 60K miles. While in the grand scheme of things $20K is not a lot of money, it is a lot of money to be spent to board at the same time as my credit card will let me board.
This is a major, major devaluation. I see very little reason to remain loyal to United with this change.
I'm a gold who spent about $20K on United last year to fly 60K miles. While in the grand scheme of things $20K is not a lot of money, it is a lot of money to be spent to board at the same time as my credit card will let me board.
This is a major, major devaluation. I see very little reason to remain loyal to United with this change.
Jan 11, 2013, 1:29 pm
#963
Join Date: Jan 2013
Posts: 1
I miss Continental so much.
Perhaps United can speed up their boarding process by dumping the boarding "groups" and using the Continental method of boarding from the back of the plane. Having flown during Thanksgiving and New Year's, I can tell you that having any elite status at all is worthless, so not too upset about this latest news. I am completely over the people in Group 8 that are at the back of the plane boarding after the rest of the plane is seated. 
Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Jan 11, 2013, 1:43 pm
#964
Join Date: Jul 2004
Location: PDX
Programs: DL DM, AS MVP 100K, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,534
Perhaps United can speed up their boarding process by dumping the boarding "groups" and using the Continental method of boarding from the back of the plane. Having flown during Thanksgiving and New Year's, I can tell you that having any elite status at all is worthless, so not too upset about this latest news. I am completely over the people in Group 8 that are at the back of the plane boarding after the rest of the plane is seated. Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.http://www.flyertalk.com/forum/unite...ad-merged.html
http://www.flyertalk.com/forum/unite...13-thread.html
Those of us from the UA side were very happy with how things were pre-merger and would very much like to return to something similar.
Jan 11, 2013, 1:50 pm
#965
Join Date: Oct 2007
Programs: UA 1K 1MM / AA PP, Marriott Lifetime Gold
Posts: 949
Perhaps United can speed up their boarding process by dumping the boarding "groups" and using the Continental method of boarding from the back of the plane. Having flown during Thanksgiving and New Year's, I can tell you that having any elite status at all is worthless, so not too upset about this latest news. I am completely over the people in Group 8 that are at the back of the plane boarding after the rest of the plane is seated. Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.Who's ready to unwind the merger?!?!
Bring back the tulip!! I'll get my painting gear on, SFO is on my way home ^ Never thought I'd admit I miss Tilton....
Jan 11, 2013, 1:50 pm
#966
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,648
I've always been curious, why do US airlines have this idea of boarding Military (active & retired) first? It seems i kind off oddly American thing.
<snip>
It it just an accepted thing here? (Sorry, I am Australian living in the US 8 years - so maybe I am missing some significant history or culture thing)
<snip>
It it just an accepted thing here? (Sorry, I am Australian living in the US 8 years - so maybe I am missing some significant history or culture thing)
Jan 11, 2013, 1:51 pm
#967
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Jan 11, 2013, 1:53 pm
#968
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Perhaps United can speed up their boarding process by dumping the boarding "groups" and using the Continental method of boarding from the back of the plane. Having flown during Thanksgiving and New Year's, I can tell you that having any elite status at all is worthless, so not too upset about this latest news. I am completely over the people in Group 8 that are at the back of the plane boarding after the rest of the plane is seated. Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Jan 11, 2013, 1:56 pm
#970
Join Date: Oct 2007
Programs: UA 1K 1MM / AA PP, Marriott Lifetime Gold
Posts: 949
Non-mobile version link: http://www.cnbc.com/id/100373004
Jan 11, 2013, 2:03 pm
#971
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Explorist, Hertz PC
Posts: 1,003
Actually I think the CNBC article is pretty lame other than it's bad press for United.
It's just a FT cut and past job and it's also factually wrong. Eg (More than 920 people have posted feedback on the Flyertalk thread, the vast majority upset with the changes.)
No CNBC...there are far less than 920 people posting in this thread containing 920+ posts.
It's just a FT cut and past job and it's also factually wrong. Eg (More than 920 people have posted feedback on the Flyertalk thread, the vast majority upset with the changes.)
No CNBC...there are far less than 920 people posting in this thread containing 920+ posts.
There's also nothing wrong with cut and paste from this thread, as long as source is cited. Many news articles are based on talking points provided to journalists by various organizations. The key is the CNBC article is going to reach readers not reachable by Flyertalk.
Jan 11, 2013, 2:08 pm
#972
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Jan 11, 2013, 2:08 pm
#973
Join Date: Jun 2002
Location: SFO/JFK/MGA
Programs: UA 1P MM, AA-PP, AS, DL, HH G, SPG Gold, TA nada
Posts: 2,043
Perhaps United can speed up their boarding process by dumping the boarding "groups" and using the Continental method of boarding from the back of the plane. Having flown during Thanksgiving and New Year's, I can tell you that having any elite status at all is worthless, so not too upset about this latest news. I am completely over the people in Group 8 that are at the back of the plane boarding after the rest of the plane is seated. Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Old United executives, please pull your heads out of your United manuals and take a look at an important factor in why Continential had the best on time record in the business for YEARS.
Jan 11, 2013, 2:12 pm
#974
Join Date: Apr 2008
Posts: 2,358
This is a change I'm furious about.
I'm a gold who spent about $20K on United last year to fly 60K miles. While in the grand scheme of things $20K is not a lot of money, it is a lot of money to be spent to board at the same time as my credit card will let me board.
This is a major, major devaluation. I see very little reason to remain loyal to United with this change.
-
Smisek makes it clear that he is NOT concerned with PM/UA customer loyalty. What customers did for UA in the past is gone and finished.
As confirmation of UA's current disdain towards PM/UA customer loyalty, consider the countless demotions that were made to Mileage Plus program. Also consider the lifetime promises that continue to be intentionally ignored. Further consider what CFO Rainey said about "over entitled" elites.
No, you must accept the new boarding process or find another airline. In short, take it or leave it. Many have left.
The situation of the new boarding process is not a pretty picture no matter how one looks at the picture as a whole.
The new boarding process is but one more, in a series of demotions, confirming that in the eyes of UA's management, elites are "over entitled" and must be put back in their place.
Now, quietly line up with the credit card holders and like it, or else Smisek will no doubt dream up yet another demotion.
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Jan 11, 2013, 2:18 pm
#975
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240