Nov 15, 2018, 7:53 pm
Last edit by: seanp7
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Hi Everyone,
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
- Go to united.com > My Account
- Select “Manage Profile”
- In the Preferences section, select “View All Flight Search Preferences”
- In the Expert Mode section, read and acknowledge the customer advisements
- Click “Save” at the bottom of the page
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Expert Mode: opt-in to see upgrade visibility/fare bucket data/Issue staying enabled?
Sep 25, 2022, 10:38 am
#196
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 564
Sep 25, 2022, 11:51 am
#197
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Sep 25, 2022, 6:43 pm
#198
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 564
Sep 25, 2022, 9:06 pm
#199
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 60,174
If it’s not an iPhone, it’s not an iPhone.
Sep 25, 2022, 11:41 pm
#200
Join Date: May 2004
Posts: 154
Sep 26, 2022, 12:02 am
#201
Join Date: May 2017
Posts: 2,279
Their ticketing service was having issues over the early parts of the weekend. Supposedly was fixed sometime Saturday night, but not sure if that means everything got sent over for ticketing or left on a time limit. I had called in on a couple of my reservations that hadn't ticketed and they said it was good I called since it was never sent to ticketing and needed agent intervention to get it sent to the ticketing queue. The ticket came through almost instantly after that. No idea what would have happened if I didn't call (I'm guessing by the agents response it would have just cancelled automatically when the time limit expired? Hopefully they would have been able to restore/honor the original fare if that had happened), but if the reservation is showing not ticketed or you never got an email receipt, I would just give them a call. It was a pretty quick/painless process (or maybe I just got lucky with the agent I had 
)
)
Sep 26, 2022, 4:34 pm
#203
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,401
Their ticketing service was having issues over the early parts of the weekend. Supposedly was fixed sometime Saturday night, but not sure if that means everything got sent over for ticketing or left on a time limit. I had called in on a couple of my reservations that hadn't ticketed and they said it was good I called since it was never sent to ticketing and needed agent intervention to get it sent to the ticketing queue. The ticket came through almost instantly after that. No idea what would have happened if I didn't call (I'm guessing by the agents response it would have just cancelled automatically when the time limit expired? Hopefully they would have been able to restore/honor the original fare if that had happened), but if the reservation is showing not ticketed or you never got an email receipt, I would just give them a call. It was a pretty quick/painless process (or maybe I just got lucky with the agent I had )
)
Sep 26, 2022, 5:29 pm
#204
Join Date: May 2006
Location: New to BWI as of 2021; say hi if you're in the area!
Programs: UA GS
Posts: 421
Yeah I've had all sorts of weird things since Friday. The repeated log-in issue, can't select seats and have them stick, and the meal pre-order options that showed for my flights this week have disappeared. It says that all of the available meal options that should be available are "sold out" (LOL not even sure what that means when we're talking about pre-orders).
Sep 26, 2022, 5:38 pm
#205
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
But that's nothing compared to the 100% rate of the United app popping up a dialog saying "United Airlines. We're sorry something went wrong. Continue" every single time I launch the app on my iPhone. It's as if Kirby's corporate vision statement is being used for not-very-subliminal brainwashing. This issue has been with me for years, through several OS upgrades, app upgrades, and one phone upgrade 2 years ago. If only it came with 5,000 miles as compensation for whatever went wrong!
Sep 27, 2022, 10:42 pm
#208
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,502
Not sure if the below should be here, or in the website issue thread, or somewhere else.
Flight details
Aircraft Boeing 777-300ER
Fare Type United Premium Plus (R)
Meal Check with operating airline
Really? Ummm, United, you are the operating airline...lol
Flight details
Aircraft Boeing 777-300ER
Fare Type United Premium Plus (R)
Meal Check with operating airline
Really? Ummm, United, you are the operating airline...lol
Sep 28, 2022, 12:59 pm
#209
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
Expert Mode / Fare Buckets not working
The fare buckets stopped displaying for me on the ua.com web browser. Worked this morning. I checked the Expert Mode was enabled. I disabled & enabled it again Still does not display the fare Buckets on web browser .It is working on my phone.
The fare buckets stopped displaying for me on the ua.com web browser. Worked this morning. I checked the Expert Mode was enabled. I disabled & enabled it again Still does not display the fare Buckets on web browser .It is working on my phone.
Sep 28, 2022, 1:26 pm
#210
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Expert Mode / Fare Buckets not working
The fare buckets stopped displaying for me on the ua.com web browser. Worked this morning. I checked the Expert Mode was enabled. I disabled & enabled it again Still does not display the fare Buckets on web browser .It is working on my phone.
The fare buckets stopped displaying for me on the ua.com web browser. Worked this morning. I checked the Expert Mode was enabled. I disabled & enabled it again Still does not display the fare Buckets on web browser .It is working on my phone.
