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UA IT issue: Required security questions/authentication every logon, -- Fixed?

UA IT issue: Required security questions/authentication every logon, -- Fixed?

Old Sep 22, 2022, 1:34 pm
  #1  
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UA IT issue: Required security questions/authentication every logon, -- Fixed?

Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
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Old Sep 22, 2022, 1:48 pm
  #2  
 
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Same here. Using united.com on MacOS Monterey 12.5.1 and Firefox 105.0. Have logged into the website a few times yesterday and today and had to complete the security questions each time. Was also getting the survey yesterday, but have not had that happen today. Survey opened with a great question
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Old Sep 22, 2022, 1:52 pm
  #3  
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Originally Posted by PanAmWT
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
I've also got the bit where it doesn't remember me. I'm using Firefx on MacOS.
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Old Sep 22, 2022, 2:15 pm
  #4  
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Originally Posted by PanAmWT
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
Originally Posted by Xyzzy
I've also got the bit where it doesn't remember me. I'm using Firefx on MacOS.
Same for me. Chrome on Windows.
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Old Sep 22, 2022, 2:28 pm
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United Club Chocolate Chip Cookies: Usually pretty good
United.com Cookies that let your browser remember you: Terrible. Vanish without warning. Expire faster than unrefrigerated sushi.

United should try Amazon's cookie recipe. Those are indestructible, last for years. Maybe decades.
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Old Sep 22, 2022, 3:01 pm
  #6  
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Truly terrible right now. Having to answer security questions every time. Hope UA fixes this asap.
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Old Sep 23, 2022, 1:32 am
  #7  
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Originally Posted by PanAmWT
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
And I thought it was only my laptop. Thanks.
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Old Sep 23, 2022, 2:13 am
  #8  
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Originally Posted by PanAmWT
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
Originally Posted by scottpenderson
Same here. Using united.com on MacOS Monterey 12.5.1 and Firefox 105.0. Have logged into the website a few times yesterday and today and had to complete the security questions each time. Was also getting the survey yesterday, but have not had that happen today. Survey opened with a great question
United: A or B? [now with poll!]

David
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Old Sep 23, 2022, 4:42 pm
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Originally Posted by PanAmWT
Since yesterday united.com via Windows browser Google Chrome cannot remember me. ....
I thought it was because I traveled to EUrope the landed of the massive cookie requests at every website. Yes it is a pain, especially since one is constantly checking the return waitlist.
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Old Sep 25, 2022, 1:59 am
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Originally Posted by rittenhousesq
I have been trying to book an itinerary and can't get it to ticket. Finally called in and the 1K agent confirmed there are known IT issues that are being worked on. She was also unable to complete the purchase of the itinerary on her end.
I don't know if it's related or not, but every time I log into the United web site, I am getting the "we don't recognize this device" and have to answer the usual security questions. It's not just me as my S.O. is having the same issues.
So just a "heads up" if you are trying to book a ticket tonight.
YES, same here. Glad its not just me.
Having to answer those security questions EVERY SINGLE TIME on my phone and iPad are beyond frustrating !!
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Old Sep 25, 2022, 10:35 am
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Originally Posted by PanAmWT
Since yesterday united.com via Windows browser Google Chrome cannot remember me. I checked the Chrome setup accepting cookies and also specifically listed united.com, but every time I log in I have to answer the two security questions. I double checked and restarted the windows multiple times, but still have to answer the two questions every time. All other websites do not have this problem.
While logged on, the online survey also keeps popping up, very annoying.
Originally Posted by Xyzzy
I've also got the bit where it doesn't remember me. I'm using Firefx on MacOS.
Originally Posted by goodeats21
Same for me. Chrome on Windows.
Still happening today
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Old Sep 25, 2022, 10:50 am
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Yep, every day. United REALLY needs to know my favorite dog breed, it seems...
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Old Sep 25, 2022, 3:10 pm
  #13  
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Thumbs down

Originally Posted by goodeats21
Still happening today
Originally Posted by seanp7
Yep, every day. United REALLY needs to know my favorite dog breed, it seems...
It seems that the stupid AB poll is gone, but annoying security Qs are still there every time when I try to log in.
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Old Sep 26, 2022, 12:49 am
  #14  
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Originally Posted by unitedbusiness
YES, same here. Glad its not just me.
Having to answer those security questions EVERY SINGLE TIME on my phone and iPad are beyond frustrating !!
I thought it was just me? It's been that way since Friday
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Old Sep 26, 2022, 8:20 am
  #15  
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... The iditic questions are still there ... every time...
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