rafatmit

Finally able to log back in. Showing all my miles and status correctly. Not showing any reservations, but that part is also correct.

nycnnj

When the dust settles on all this, it would be very appropriate for United to candidly let its customers know what happened -- not as a favor, but as a way to provide peace of mind to the many inconvenienced customers whose dollars pay to keep the organization in business. Occasional mistakes and failures happen, but when they happen with frequency, then something is wrong. Is the airline prepared to manage its operations, or is it not, and customers deserve to know that so that they can make informed decisions about which airline is reliable enough to earn their business. Many on this forum seriously discuss and even joke about the ongoing problems with the new United, but this circus has now become a serious matter that needs serious attention by the company's leadership -- and it wouldn't hurt for this attention to show publicly so that we know that you actually care and listen, rather than think we're over-entitled buffoons. Miles erroneously distributed, miles taken back, miles redistributed later, IT award mileage errors, IT award mileage errors taken back, multiple serious system failures, statements by senior leadership about customer over-entitlements, and the list goes on. Really, I ask, what is going on over there??? Can you handle our business adequately or can't you?

channa

I like the AP and SFGate verbiage:

The glitch was another in a long string of technology problems that began when United merged computer systems with Continental's in March.


While CO IT's shortcomings were common knowledge to some on FT for years, it's good to see the mainstream media applying this perception to the new UA.

The more attention they give this problem, the better it will get in the long term.

FlyingNone

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So am I, I'm off today !

colpuck

The only problem with that is the PMUA hardware that can't support the advanced PMCO system.

DCEsquire

So so glad I flew USAir today. It would have been a complete disaster otherwise. Thank you intuition.

busyexec331

When the system came back up, I found that I had finally received my original routing credit for two flights back in April. It had taken three phone calls and two emails (and now one system outage), but I got those PQMs!

ibuyyoufly

I think this is Meg Whitman's way of saying, "Sorry United, we can no longer afford to provide you this service at such a low cost. You'll get what you pay for. Rolling brown-outs due to capacity constraints."

gobluetwo

Hoping I get the proper mileage credit today. I finished up work a little early today, so took an earlier flight than scheduled. Alas, it was in the middle of the crash, so they handwrote the new flight number on my old boarding pass. Hope it doesn't get lost in the shuffle.

OUFan76

When will UAdbaUA get its act together? Getting absurd.

FriendlySkies

UAdbaUA?

ibuyyoufly

Don't know if this is your flight out or back, but for all you folks who were taking a flight "out", the manual boarding will show you as a no-show for the flight, so make sure you fix your return. It will probably get cancelled.

OUFan76

I associate most of the bad things happening with United. Never had these problems on Continental. (to Friendlyskies)

eflyte

Well, whatever the broader impacts I managed to waltz through unaffected - on time out of ORD at 6 pm and safely arrived at destination. Best of luck to everyone else out there.

bsh451

Thanks United for putting an additional 270,000 miles in my account. Maybe I should grab a couple international first class tickets before they wake up.