28 August 2012 - United System Outage (Imapct, Discussion, etc.)
Aug 28, 2012, 6:30 pm
#316
Join Date: Apr 2004
Posts: 82
Yes, he is destroying three airlines: old CO, old UA and new UA.
Incompetent for his job. He should step down voluntarily.
Aug 28, 2012, 6:33 pm
#317
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
The website is all correct for me (itins, mileage, RPU's & GPU's) and the mobile shows my itineraries as correct however it shows that my mileage balance has reverted to 3,000 miles (which was what I had in my matched PMCO account pre 3/3)
I don't know whether to laugh, cry or simply just put my feet up and have a beer and then wonder if $misek has a temper
I don't know whether to laugh, cry or simply just put my feet up and have a beer and then wonder if $misek has a temper
Aug 28, 2012, 6:49 pm
#318
Join Date: Sep 2007
Location: Colorado
Programs: UA Gold 1MM, Marriott Gold
Posts: 1,158
Anyone have knowledge of what happens in these cases?
With a failure like this what is the fallout? One person fired? An entire department fired ? Or is it like bringing someone back to life who had a heart attack? Or is is the guy who finds the one ethernet gigabit cable unplugged and just plugs in with cheers and celebrations?
With a failure like this what is the fallout? One person fired? An entire department fired ? Or is it like bringing someone back to life who had a heart attack? Or is is the guy who finds the one ethernet gigabit cable unplugged and just plugs in with cheers and celebrations?
Most likely the immediate resolution involved rebooting servers and restoring data from a backup, which explains the discrepancies everyone is seeing on their accounts right now. A root cause analysis can usually be traced back to somebody doing something stupid during coding that testing didn't catch.
The CTO and IT VPs will have some uncomfortable conference calls with Smisek and the board but you'll never see any immediate repercussions. Usually it means somebody getting quietly pushed out the door a few months from now or denied promotion.
Now, will a problem of this magnitude (and yes, this was a serious f-up on every imaginable scale) result in a systemic and thorough review of IT operations and development practices to ensure that it never happens again? Um...yeah, no.
Aug 28, 2012, 6:50 pm
#319
Join Date: Sep 2006
Location: PHX
Programs: AS MVP, HH Diamond
Posts: 3,259
typically?
Aug 28, 2012, 6:55 pm
#320
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
Dear Jeffie,
Remember me? I'm the guy you fired when I told you SHARES wasn't up to the task. Guess I was right , but you're on your own now! Oh well...
Remember me? I'm the guy you fired when I told you SHARES wasn't up to the task. Guess I was right , but you're on your own now! Oh well...
Aug 28, 2012, 7:02 pm
#321
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Aug 28, 2012, 7:04 pm
#322
Join Date: Aug 2010
Location: SFO, BDL
Programs: UA 1K, AA Plat, CX GR, Hilton Diamond, Global Entry
Posts: 963
Aug 28, 2012, 7:05 pm
#323
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,145
Has COdbaUA IT released any "feature" with thorough (or even mediocre) testing? They are at least now employing FTers as beta testers on the preview site, I suppose...
Aug 28, 2012, 7:07 pm
#324
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Aug 28, 2012, 7:13 pm
#325
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
Aug 28, 2012, 7:14 pm
#326
Join Date: Feb 2010
Location: CLE
Programs: AA Exec Plat, Hilton Diamond, Hertz PC
Posts: 5,538
Escape from IAH
I was apparently on one of the earlier flights to leave after (during) the outage. Got out on 380 to CLE from IAH a little over an hour after it was scheduled. the odd thing was that there was very little traffic leaving IAH during rush hour (around 5). There were no more than 3 aircraft lined up for take off!!!
When I touched down in CLE the FA announced that the system was still having issues. Sharez to all and all a good sharez!
When I touched down in CLE the FA announced that the system was still having issues. Sharez to all and all a good sharez!
Aug 28, 2012, 7:19 pm
#327
Join Date: Sep 2008
Location: Los Angeles, CA
Programs: AA Gold, Marriott Plat
Posts: 456
Aug 28, 2012, 7:27 pm
#328
Join Date: Oct 2008
Programs: UA 1K, 1MM
Posts: 504
Aug 28, 2012, 7:31 pm
#329
Join Date: Sep 2008
Location: Los Angeles, CA
Programs: AA Gold, Marriott Plat
Posts: 456
Haven't logged into united.com for months, go to check mileage balance and can't get in. I call customer no-service and they say their IT systems are down...as usual.
I work in the IT field and I can't understand how a company can do business like this, this is not an uncommon occurrence.
I work in the IT field and I can't understand how a company can do business like this, this is not an uncommon occurrence.
Aug 28, 2012, 7:35 pm
#330
Join Date: Sep 2008
Location: Los Angeles, CA
Programs: AA Gold, Marriott Plat
Posts: 456
Anyone have knowledge of what happens in these cases?
With a failure like this what is the fallout? One person fired? An entire department fired ? Or is it like bringing someone back to life who had a heart attack? Or is is the guy who finds the one ethernet gigabit cable unplugged and just plugs in with cheers and celebrations?
With a failure like this what is the fallout? One person fired? An entire department fired ? Or is it like bringing someone back to life who had a heart attack? Or is is the guy who finds the one ethernet gigabit cable unplugged and just plugs in with cheers and celebrations?
Dont be surprise if a few heads roll...