28 August 2012 - United System Outage (Imapct, Discussion, etc.)
#361
Join Date: Nov 2011
Programs: UA Premier Exec (err... Premier Platinum), SPG Platinum
Posts: 8
Will it get worse before it gets better?
While I certainly don't claim to understand the complexities of SHARES (or any airline IT system for that matter), it's really disconcerting to think that these glitches/functionality gaps/usability gaps are not only inconvenient but also potentially dangerous. Hadn't seen the below thread before -- was this also SHARES related?
http://www.flyertalk.com/forum/unite...ff-new-ua.html
I do really feel for the IT organization. Sounds like a classic case of business stakeholders trying to mandate both development scope AND release timelines, which leads to inevitable shrinking of your testing window. The best developers must be seriously sleep deprived at this point.
http://www.flyertalk.com/forum/unite...ff-new-ua.html
I do really feel for the IT organization. Sounds like a classic case of business stakeholders trying to mandate both development scope AND release timelines, which leads to inevitable shrinking of your testing window. The best developers must be seriously sleep deprived at this point.
#362
Join Date: May 2009
Location: Silicon Valley
Programs: UA GS, WN A-List, AA Exec Plat, National Emerald
Posts: 1,020
I'm so glad I used my AA status match and booked my next flight from SFO->MIA on AA.
Using AA is a change I'm going to like!
Using AA is a change I'm going to like!
#363
Join Date: Jul 2002
Location: SF Bay Area
Programs: UA GS 2MM
Posts: 943
The sfgate comments are pure FT
Some expanded media coverage, its a longer version of the AP article posted earlier:
http://www.sfgate.com/news/article/U...ad-3821870.php
http://www.sfgate.com/news/article/U...ad-3821870.php
4:05 PM on August 28, 2012
This is the company where a senior exec recently gave a public speech saying their customers were a bunch of over-entitled whiners. I've switched to other airlines.
Read more: http://www.sfgate.com/news/article/U...#ixzz24u88XZPM
#364
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,635
I was able to see upgrade requests Pending etc on the preview site before this change, I don't see them on the preview or the regular site now after this snafu
#365
Join Date: Aug 2010
Location: SFO, BDL
Programs: UA 1K, AA Plat, CX GR, Hilton Diamond, Global Entry
Posts: 963
#366
Join Date: Jan 2006
Location: Arlington, VA
Programs: UA 1K, AA PLT, SPG PLT
Posts: 1,612
I'm guessing one of two things:
1. They are using an older version of the code, because it was the first/best they could recover from immediately after the software issues.
B. The Pending/etc status' and states actually did mess things up and we'll never ever see them as long as SHARES exists
-jeremy
#367
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
Beta testers...
Shame on all FTers. What kind of beta testing have you been doing? If only FTers had done a decent job beta testing, such a failure would have never happened. Another bunch of over-entitled customers...
#368
Suspended
Join Date: Mar 2009
Posts: 981
28 August 2012 - United System Issues (Website, Reservations, Etc.) and Impact
I was surprised. When I landed at lax there were no huge lines at the cust svc counter. I missed my connection and shares rebooked me for tomorrow. Not okay. They rebooked on ola on phone. Took 40 mins to get ticket issued. Ridiculous. Now I'm delayed 4.5 hours will not get home until midnight an have a long work day tomorrow. But I think I must be an exception cu no long lines here an even looking at tr lax board there are not more delays than normal. I'm shocked so many people still made their connections. Maybe I'm just unlucky. At least I got a $20 meal voucher
#369
Join Date: Dec 2010
Location: Chicago
Programs: AA EXP, UA former 1K (1.9MM and gone), Marriott LT Plat, Hilton Diamond, SPG Plat
Posts: 1,111
#370
Join Date: Oct 2006
Location: IAD, and sometimes OMNI/PR. Currently: not far from IAD, but home will always be SAN (not far from the "touch my junk and I'll have you arrested" Memorial TSA Check Point) even if I'm not there so much these days.
Programs: UA, CO, Calcifer Award for Mad Haiku Skillz
Posts: 5,076
A problem with SHARES? Astonishing.
#371
Join Date: Jun 2011
Location: NorCal
Programs: MP Ag, former 1K
Posts: 479
Suffering through the residual effects of "the crash". Sitting on UA1280 at gate in SFO. Now waiting for the bus driver who's driving in from HNL. Maybe only a 1 hour delay. I guess we're fortunate, but it still sucks. Its past 11pm local time.
#372
Join Date: Feb 2005
Location: SFO
Programs: UA Silver, Marriott Lifetime Titanium
Posts: 1,330
So glad, after 7 years of being a 1K, that I jumped ship. I feel your pain everyone. Sorry. :-/
#373
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763
this happened at the old *UA* last year? (june 2011 i think) i remember sitting for hours on the runway at ORD - the night the entire computer system went out. planes were being manually dispatched and gates were slow to open. we really are dependent on technology as a society - and we just have to accept it and move on. no need to complain - part of what makes life fun!
although this may be directly related to something in SHARES (i can picture some IT guy accidentally pressed the big red button that says DO NOT TOUCH and then saying OOPS), it could have happened to any airline. it was in APOLLO when it happened to old *UNITED*
although this may be directly related to something in SHARES (i can picture some IT guy accidentally pressed the big red button that says DO NOT TOUCH and then saying OOPS), it could have happened to any airline. it was in APOLLO when it happened to old *UNITED*
#374
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,684
I believe that Apple is using Shares now. http://www.tuaw.com/2012/08/29/apple-store-is-down/ Look familiar?
#375
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA silver, Marriott Ambassador/Tit4Lyf, IHG Plat
Posts: 1,763