28 August 2012 - United System Outage (Imapct, Discussion, etc.)
Aug 28, 2012, 4:36 pm
#286
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
UA's FB page update two minutes ago:
Technology update. We’re in the process of resuming operations after our temporary network outage that affected our airports and united.com. We’re rebooking customers as quickly as possible and issuing a waiver policy to allow affected customers to cancel or rebook without penalty. We’re sorry for this disruption and appreciate your patience.
Aug 28, 2012, 4:37 pm
#287
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
^^^
Aug 28, 2012, 4:43 pm
#288
Join Date: Sep 2008
Programs: AA EXP, UA GS/1K MM, Delta Plat, SPG Platinum, Hyatt Diamond, Marriott Gold
Posts: 163
Aug 28, 2012, 4:44 pm
#289
Join Date: Sep 2011
Location: SFO
Programs: AA PLT
Posts: 534
Yeah, I can't log in.
Aug 28, 2012, 4:44 pm
#290
Join Date: Jul 2012
Location: LAS, BUD
Programs: UA-1K, Aegean-Gold, TK-Elite, Accor-Platinum, SPG-Gold, Hilton-Gold, Club Carlson-Gold,AMEX-Platinum
Posts: 300
Or...
I really feel that they should update the United.com error page to this:
http://www.quickmeme.com/meme/3qo7yy/
http://www.quickmeme.com/meme/3qo7yy/
http://www.isitchristmas.com/
They could just buy a different domain, calling it:
www.AreWeBoardingYet.com
And they would not even have to modify the content of the original page
Aug 28, 2012, 4:45 pm
#291
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wow. Old MP number works and new one doesn't. What a joke.
Aug 28, 2012, 4:48 pm
#292
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Aug 28, 2012, 4:49 pm
#293
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
I'm now able to login on the iPhone app and all of my activity and miles, and status are now current again.
Aug 28, 2012, 4:49 pm
#294
Join Date: Jun 2008
Location: Chicago
Programs: United GS MM, Hilton LT Diamond, Hyatt Globalist, Marriott Ambassador
Posts: 231
I'm not able to log in using new or old MP number.
Aug 28, 2012, 4:51 pm
#295
Join Date: Sep 2010
Location: ASE, COR, EZE, SBP, OGG, NRT, LGA, ORD, PRG
Programs: AA Concierge Key UA 1K
Posts: 147
Was able to sign back in now my miles show ZERO
Aug 28, 2012, 4:53 pm
#296
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
Minor glitch? I would say it's far from a minor glitch when you're handing out boarding passes on copy paper made with a template you just threw together in MS Word...
Not to mention the fact that both EWR and ORD look like a zoo, people are missing connections to/from flights and you can't book, edit or retrieve a reservation...or get someone on the phone. Shall I go on?
Not to mention the fact that both EWR and ORD look like a zoo, people are missing connections to/from flights and you can't book, edit or retrieve a reservation...or get someone on the phone. Shall I go on?
It's poking at the notion--often advanced by UA apologists in recent months--that "hey, planes aren't falling out of the sky" as a dismissal of every UA failing people have posted about on FT.
Aug 28, 2012, 4:54 pm
#297
Join Date: Sep 2011
Posts: 18
Its all FUBAR. Tried to purchase a flight through the website earlier just as this issue started (about 5 hours ago) - and although I now have a reservation and a seat, its not fully ticketed and won't allow my CC to purchase the flight. I have talked to colleagues who are stranded in ORD because passengers can't print out boarding passes. Its all messed up. Just like it was last June (2011).
Aug 28, 2012, 4:54 pm
#298
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Minor glitch? I would say it's far from a minor glitch when you're handing out boarding passes on copy paper made with a template you just threw together in MS Word...
Not to mention the fact that both EWR and ORD look like a zoo, people are missing connections to/from flights and you can't book, edit or retrieve a reservation...or get someone on the phone. Shall I go on?
Not to mention the fact that both EWR and ORD look like a zoo, people are missing connections to/from flights and you can't book, edit or retrieve a reservation...or get someone on the phone. Shall I go on?
Trust me, I think this stuff is ridiculous.
Last edited by hobo13; Aug 28, 2012 at 5:13 pm
Aug 28, 2012, 5:02 pm
#299
Join Date: Feb 2010
Location: Hustletown
Programs: UA 1K (1MM), Marriott lifetime Plat
Posts: 211
Was able to log in with my new MP number. My status and mileage totals were correct. My lone remaining reservation was gone, but I was able to retrieve it by confirmation number, but could not view seat assignments, which no longer appear on my reservation. So, because I was within 24 hours of the flight, I went to OLCI and found everything intact. (whew)
Now -- let's see if it all holds up.
Now -- let's see if it all holds up.
Aug 28, 2012, 5:04 pm
#300
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
