UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 19, 2012, 7:21 am
#1351
Join Date: Apr 2006
Location: Alexandria, VA
Posts: 184
I fully agree. I actually went to bed Sunday night expecting to wake up Monday morning to find the reservation had magically disappeared. Pretty much the same Monday night (I went to bed before Shannon's post telling us we'd be contacted).
Jul 19, 2012, 7:30 am
#1352
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
If UA gets out of the mess and doesn't have to honour the tickets can KE make a claim of unfair treatment?
Jul 19, 2012, 7:36 am
#1353
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
Jul 19, 2012, 7:38 am
#1354
Suspended
Join Date: Jun 2012
Programs: UA PP, AA, DL, BA, CX, SPG, HHonors
Posts: 2,002
Can we please stop having the stealing/unethical/immoral back and forth. Its been over three days now. I think everyone's positions are clear. Those who got in didn't wander into grandma's unlocked house and steal her pearls while she was at church baking apple pies for the homeless. United chose to go with a crappy IT system, and it bit them in the butt.
But in all seriousness, everyone's views on the morality question are quite entrenched. Let's move on.
But in all seriousness, everyone's views on the morality question are quite entrenched. Let's move on.
but for a multi-billion corp designed to maximize shareholder profit and create traps and fees all around the customer, i have no qualms returning the favor
to quote queen latifah in "Chicago" - when you're good to ma-ma ... ma-ma's good ... to .... you
Jul 19, 2012, 7:47 am
#1355
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
Jul 19, 2012, 7:52 am
#1357
Join Date: Jun 2011
Location: PHL
Posts: 656
- Within 24 hours or perhaps until midnight on Monday, I would have let it go. That's their customer policy and no reason it shouldn't be a two-way street.
- After 24 hours, I consider the minimum now the change/redeposit fee I as a customer would have been charged if I had made a mistake. They make you pay that in new fresh money, too, so I'm not sure that's uncalled for here either? Again, their policy, it should work both ways.
I've been stung by UA's rules and inflexibility many times over the years, so I don't have a lot of compassion now. But yes, I would have let it go on Monday, no questions asked.
Jul 19, 2012, 7:54 am
#1358
Join Date: Oct 2006
Posts: 15
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
Jul 19, 2012, 7:54 am
#1359
FlyerTalk Evangelist
Join Date: Mar 2002
Location: SPI
Programs: AA Gold, UA LT Plat, Mar LTT
Posts: 18,147
Does that help????
Dave
JFTR: I do NOT have any tickets to HKG - or anywhere else for that matter - that are priced at anything less than UA's asking rate.
Jul 19, 2012, 7:55 am
#1360
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
If I were UA management I would find it very hard to comprehend the notion that my "most loyal customers" were the ones who take gleeful pride in taking advantage of a regrettable but honest mistake.
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
Jul 19, 2012, 7:57 am
#1361
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,762
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
IF they do decide in the end to cancel these tickets, it'll be just one more signal that United cares only about the today's bottom line and not long-term profit.
Jul 19, 2012, 7:59 am
#1362
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
If I were UA management I would find it very hard to comprehend the notion that my "most loyal customers" were the ones who take gleeful pride in taking advantage of a regrettable but honest mistake.
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
In fact, I find it hard to comprehend how I or anyone who runs a business - and I'm sure there are more than a few on this discussion who do so - should somehow prefer doing business with those who would gladly hurt me instead of those who seek to conduct their business relationships according to how they would want to be treated.
Jul 19, 2012, 8:08 am
#1363
Join Date: Feb 2004
Location: ORD-DTW
Programs: UA, AA, NWA, Hilton, Starwood, Marriott
Posts: 174
what a drama
UA should have cancelled all the 4 mile tickets on Monday. Personally I think the whole “honor error fare” is nonsense, plus it will set a bad example for the future. What UA needs to do right now is improving its service and performance, not rewarding greedy. People attracted to here because of error fares will normally show no-loyalty to UA. They will hope the mistakes keep coming and each time they will jump in with no mercy. On the other hand, the potential revenue passengers may end up with no seat to buy or think twice before purchase since UA ticket can be obtained at zero cost.
By the way, I am also in the game, bought 1 RT on Sunday. Maybe greedy is indeed part of human nature like others said. I just so sad today America gives so many opportunities to people to release such nature, from wall-street to main-street.
Oh, forget to add, For UA elite member, don’t be silly to think it’s a good revenge time. The current UA management team will not swallow the cost peacefully. You may see further benefit cuts in near future.
By the way, I am also in the game, bought 1 RT on Sunday. Maybe greedy is indeed part of human nature like others said. I just so sad today America gives so many opportunities to people to release such nature, from wall-street to main-street.
Oh, forget to add, For UA elite member, don’t be silly to think it’s a good revenge time. The current UA management team will not swallow the cost peacefully. You may see further benefit cuts in near future.
Jul 19, 2012, 8:09 am
#1364
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
Jul 19, 2012, 8:11 am
#1365
formerly known as Frugal Travel Guy
Join Date: Jul 2001
Location: Greenville, SC
Programs: UA Gold, HH Gold, SPG Gold, Marriott Silver, Hyatt Platinum
Posts: 1,925
Would or Could UA Do this
Just leave us forever hanging in the breeze and never give us an answer? If nobody actually files a complaint with the DOT because of an "action" taken by UA, then UA just keeps us guessing until our flight time. Or is the DOT compelled at this point to issue a ruling on their investigation?
I'm assuming no one has filed an official complaint at this point. Has anyone?
I'm assuming no one has filed an official complaint at this point. Has anyone?