Email: Progress update on our recent systems conversion
Apr 24, 2012 | 11:25 pm
#17
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,356
One of them is for me, please forward.
It really adds insult to injury that that they can't even manage to send me their apologies, but I guess it's all the proof I need about the continued utter unreliability of their systems. In the past, I used to get annoyed by PMUA spamming me about the loyalty credit card that I've already got. Now, having not even received mileage credits for my card spending since January, I miss even those e-mails.
It really adds insult to injury that that they can't even manage to send me their apologies, but I guess it's all the proof I need about the continued utter unreliability of their systems. In the past, I used to get annoyed by PMUA spamming me about the loyalty credit card that I've already got. Now, having not even received mileage credits for my card spending since January, I miss even those e-mails.
Apr 24, 2012 | 11:35 pm
#18
Join Date: Apr 2005
Location: DEN
Programs: Free checked in bag on UA & DL. Free icecream at Marriott checkin.
Posts: 2,862
If they were truly listening to us instead of giving us the standard PR BS, they would remove Jeff and his annoying welcome video which is packaged as part of the all important safety briefing.
Apr 25, 2012 | 12:03 am
#19
Join Date: Nov 2007
Location: Los Angeles
Programs: AA EVP, United 1K and 2MM, Starwood Lifetime Platinum, Delta
Posts: 220
If they could just write code as well as they craft sentences
Glad to finally hear SOMETHING but overall - a lot of words - but few answers and not enough specifics.
I suppose i shouldn't complain since at least they got somewhat specific about the 24 hour upgrade issue - but when you read the sentence "It will take us several months to complete this important project, but we are committed to delivering on this for you. " its hard not to scoff when this was existing functionality which was lost.
Glad they are "committed" to restoring what we had....
I suppose i shouldn't complain since at least they got somewhat specific about the 24 hour upgrade issue - but when you read the sentence "It will take us several months to complete this important project, but we are committed to delivering on this for you. " its hard not to scoff when this was existing functionality which was lost.
Glad they are "committed" to restoring what we had....
Apr 25, 2012 | 1:25 am
#21
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,491
Mileage credit, mileage redeposits and refunds
After our systems conversion, there was a backlog of customer inquiries regarding mileage credits, redeposits and refunds. We added substantial resources and modified our processes to be sure that we respond accurately to everyone. While we're not done yet, we have replied to most customers and are quickly addressing the remaining ones.
Apr 25, 2012 | 1:53 am
#22
Join Date: Dec 2008
Posts: 449
Because Jeff sez, "Your money is really my money, collecting interest to make my golden parachute even bigger."
Apr 25, 2012 | 4:21 am
#23
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PLAT,PP,J6,FB,EY,LH,SQ,HH Gld,Hyatt Disc,Marriott Plat,IHG Plat
Posts: 11,030
+1 Above and beyond the more substantive problems, I am so tired of this guy's face and voice.
Apr 25, 2012 | 4:27 am
#24
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 62,525
2nd thing I noticed
1st thing is how long winded and wordy just like CO's trashy website.
After many swipes to reach the bottom no signature?
Edit: mine (gold) came later than my kid's (no status). Typical CO Mentality
Also mine had navy background stripe at top and bottom and kid's was CO.com blue color
Both messages had the same insipid content
1st thing is how long winded and wordy just like CO's trashy website.
After many swipes to reach the bottom no signature?
Edit: mine (gold) came later than my kid's (no status). Typical CO Mentality
Also mine had navy background stripe at top and bottom and kid's was CO.com blue color
Both messages had the same insipid content
Last edited by uastarflyer; Apr 25, 2012 at 4:58 am
Apr 25, 2012 | 5:00 am
#25
Join Date: Apr 2003
Location: Virginia, USA
Programs: UA GS/3MM, DL Gold/Million Miler, AA Exec Plat/Million Miler, Emirates Gold
Posts: 162
Just vague promises, no dates specific by which these issues will be addressed. Even if the date is a year out, it gives specificity and creates accountability. Also a lot of blame on IT, but no affirmation of what the upgrade policy is. Will someone from UA have the courtesy of being crisp- is the current practice of prioritizing TODs over elites an IT snafu- or is it policy?
Apr 25, 2012 | 5:03 am
#26
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,218
I got this letter this morning and noticed NOTHING WAS SAID about the lousy, rude cust service
They were also "committed" to my yearly upgrades and UAClub membership that they took away as a mm flyer. I guess when UA now uses the word "committed" they mean it the same way I said I was committed to my EX-wife
Glad to finally hear SOMETHING but overall - a lot of words - but few answers and not enough specifics.
I suppose i shouldn't complain since at least they got somewhat specific about the 24 hour upgrade issue - but when you read the sentence "It will take us several months to complete this important project, but we are committed to delivering on this for you. " its hard not to scoff when this was existing functionality which was lost.
Glad they are "committed" to restoring what we had....
I suppose i shouldn't complain since at least they got somewhat specific about the 24 hour upgrade issue - but when you read the sentence "It will take us several months to complete this important project, but we are committed to delivering on this for you. " its hard not to scoff when this was existing functionality which was lost.
Glad they are "committed" to restoring what we had....
Last edited by iluv2fly; Apr 25, 2012 at 5:44 am Reason: merge
Apr 25, 2012 | 5:03 am
#27
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 62,525
Apr 25, 2012 | 5:04 am
#28
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Group #1 Uniformed military and those who need "a little extra time" to board.
Group #2 Families with children under 5
Group #3 GS, 1K, 0P, 1P, and 2P
Group #4 Kettles
At the new United, we treat all elites alike!
Apr 25, 2012 | 5:07 am
#29
A FlyerTalk Posting Legend
Join Date: Aug 2003
Programs: UA 1K 1MM (finally!), IHG AMB-Spire, HH Diamond
Posts: 62,525
Group #1 Uniformed military and those who need "a little extra time" to board.
Group #2 Families with children under 5
Group #3 GS, 1K, 0P, 1P, and 2P
Group #4 Kettles
If that is the case just merge 3 and 4 and call it 4's label.
Apr 25, 2012 | 5:08 am
#30
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,218
From an insider, I have it on good authority that there will only be 4 boarding groups on the new United:
Group #1 Uniformed military and those who need "a little extra time" to board.
Group #2 Families with children under 5
Group #3 GS, 1K, 0P, 1P, and 2P
Group #4 Kettles
At the new United, we treated all elites alike!
Group #1 Uniformed military and those who need "a little extra time" to board.
Group #2 Families with children under 5
Group #3 GS, 1K, 0P, 1P, and 2P
Group #4 Kettles
At the new United, we treated all elites alike!