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Thread: Email: Progress update on our recent systems conversion
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Old Apr 25, 2012 | 1:25 am
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Pat89339
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Originally Posted by tealeaf99

Mileage credit, mileage redeposits and refunds
After our systems conversion, there was a backlog of customer inquiries regarding mileage credits, redeposits and refunds. We added substantial resources and modified our processes to be sure that we respond accurately to everyone. While we're not done yet, we have replied to most customers and are quickly addressing the remaining ones.
Someone better tell the people at the MPSC, because they kept telling me they are still working on mileage redeposits from February.
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