One of them is for me, please forward.

It really adds insult to injury that that they can't even manage to send me their apologies, but I guess it's all the proof I need about the continued utter unreliability of their systems. In the past, I used to get annoyed by PMUA spamming me about the loyalty credit card that I've already got. Now, having not even received mileage credits for my card spending since January, I miss even those e-mails.