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Thread: Email: Progress update on our recent systems conversion
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Old Apr 25, 2012 | 5:03 am
  #26  
chinatraderjmr
 
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,218
I got this letter this morning and noticed NOTHING WAS SAID about the lousy, rude cust service

Originally Posted by johnru36
Glad to finally hear SOMETHING but overall - a lot of words - but few answers and not enough specifics.

I suppose i shouldn't complain since at least they got somewhat specific about the 24 hour upgrade issue - but when you read the sentence "It will take us several months to complete this important project, but we are committed to delivering on this for you. " its hard not to scoff when this was existing functionality which was lost.

Glad they are "committed" to restoring what we had....
They were also "committed" to my yearly upgrades and UAClub membership that they took away as a mm flyer. I guess when UA now uses the word "committed" they mean it the same way I said I was committed to my EX-wife
Last edited by iluv2fly; Apr 25, 2012 at 5:44 am Reason: merge
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