Anybody have EQMs post from purchases on the Chase MP Signature Visa this year?
Jun 1, 2012, 8:05 pm
#151
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,353
Jun 2, 2012, 10:27 am
#153
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Jun 4, 2012, 12:50 pm
#154
Join Date: Oct 2006
Programs: UA 1K
Posts: 212
I just called UA and explained the non-posting of my PQMs. The agent has not heard of the UA Chase select card (she was ex-CO), so she put me on hold. I was on hold for 20 min, and began to loose heart. But, lo, she came back and said: "ok, all taken care of." Sure enough 3,750 PQMs were posted to my account. She thought there was some "miscommunication" between SHARES and Chase (surprise, surprise).
Moral of the story: don't just wait. CALL.
Moral of the story: don't just wait. CALL.
Jun 4, 2012, 2:06 pm
#157
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
Jun 4, 2012, 3:12 pm
#158
Join Date: Feb 2007
Location: New York, NY
Posts: 1,982
We have two cards across our two accounts with PQM earnings. One account posted "3" miles on both Mar31 and Apr30. Going through the pains of talking with Mileage Plus. Well, at least the new bomb shows the breakdown.
Jun 4, 2012, 4:04 pm
#159
Join Date: Dec 2004
Location: ORD
Programs: UA Gold, AA MM/Gold, Hilton Gold, Sheraton Gold
Posts: 369
Right, that's the "Signature" card. Who the hxxx can keep all these goofy cards and their related benefits straight anymore? Although the Chase agents seem up to speed, the UA MP agents (not all of them) are clueless.
Jun 4, 2012, 7:07 pm
#161
Join Date: Nov 2006
Location: Redwood City, CA
Programs: AS MVP Gold 100K, UA 1MM, Marriott LT Titanium, IHG Plat, HH Gold, Avis Pref Plus, Nat'l Exec
Posts: 338
I just called UA and explained the non-posting of my PQMs. The agent has not heard of the UA Chase select card (she was ex-CO), so she put me on hold. I was on hold for 20 min, and began to loose heart. But, lo, she came back and said: "ok, all taken care of." Sure enough 3,750 PQMs were posted to my account. She thought there was some "miscommunication" between SHARES and Chase (surprise, surprise).
Moral of the story: don't just wait. CALL.
Moral of the story: don't just wait. CALL.
After 5 minutes or so on hold, the agent came back and told me "I just spoke with a supervisor and we have no way of knowing when PQM are added to your account. Those are sent over from Chase, so you need to either contact Chase, or e-mail us at www.united.com/feedback. The only things we add are miles from flights."
So if I have to contact Chase, why would I want to "e-mail United", and not even e-mail, but use a Web form -- and a generic Web form at that?
I'll try the secure e-mail with Chase, but I have a sneaking suspicion they'll just send me back to MP again. Hopefully I'll get someone who's more familiar with this card the next time.
Jun 4, 2012, 7:54 pm
#162
Join Date: May 2007
Location: IAD
Posts: 302
So with $1200 worth of tickets purchased in March that have posted with RDM but no PQM, I decided to take this advice. I called the 1K desk...or rather, the "Premier Line", who then transferred me to MP CS. The agent who answered had never heard of the card, so I repeated its name twice (MP Plat Visa). She put me on hold for a minute or so, then came back and asked me if I still had the card. Umm, yes. She then said "Oh, you must mean the Presidential Plus MC", and I reiterated, "no, the Plat Visa that was from legacy United, not the PresPlus MC that was from legacy Continental", and explained the 1 PQM / $1 spend on united.com benefit.
After 5 minutes or so on hold, the agent came back and told me "I just spoke with a supervisor and we have no way of knowing when PQM are added to your account. Those are sent over from Chase, so you need to either contact Chase, or e-mail us at www.united.com/feedback. The only things we add are miles from flights."
So if I have to contact Chase, why would I want to "e-mail United", and not even e-mail, but use a Web form -- and a generic Web form at that?
I'll try the secure e-mail with Chase, but I have a sneaking suspicion they'll just send me back to MP again. Hopefully I'll get someone who's more familiar with this card the next time.
After 5 minutes or so on hold, the agent came back and told me "I just spoke with a supervisor and we have no way of knowing when PQM are added to your account. Those are sent over from Chase, so you need to either contact Chase, or e-mail us at www.united.com/feedback. The only things we add are miles from flights."
So if I have to contact Chase, why would I want to "e-mail United", and not even e-mail, but use a Web form -- and a generic Web form at that?
I'll try the secure e-mail with Chase, but I have a sneaking suspicion they'll just send me back to MP again. Hopefully I'll get someone who's more familiar with this card the next time.
I'm still building up the energy to make another call.
Jun 4, 2012, 8:04 pm
#164
Join Date: Nov 2006
Location: MSP, WLG, or the forward most A seat in Y I can get
Programs: UA Plat (and all the derivatives on cars and hotels that implies)
Posts: 491
Jun 4, 2012, 9:58 pm
#165
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG Gold, Marriott Gold, Hertz PC
Posts: 2,141
Ditto.
I had sent a SM at the end of May, and finally received a response today saying that my PQMs posted 4/30. The tone of the response was very 'why are you complaining, the PQMs have been in your account for almost two months'.
I had sent a SM at the end of May, and finally received a response today saying that my PQMs posted 4/30. The tone of the response was very 'why are you complaining, the PQMs have been in your account for almost two months'.