March 3rd, 2012 System Integration Master Thread (PSS)
Mar 8, 2012 | 5:46 am
#1441
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
I can say with absolute certainty that there is no way every single UA activity/glitch/cock-up will be rectified perfectly so that the world is as it would have been if this integration had actually been completed successfully. It is going to take weeks for them to work through idiosyncratic scenarios and at a point some of us just won't pursue the appropriate outcome any farther. I'm writing off my 2 global upgrades and 6 regional upgrades that have been double deducted. There is no way in hell I'm booking a work-related TPAC or TATL for April/May on this airline anyhow when they can't even correctly credit my flight from last Wednesday or keep me in my assigned seat for more than six hours. Those are paid C, as are my TCON flights. I'll be at the front of the bus regardless of status on any airline. UA had that business from me because, frankly, I liked them more than anyone else.
These types of mergers of equals have large friction costs within both customer bases. You can count at least my next two months of business as a fraction of those costs from the UA side. Given how well DL has been taking care of me as a Plat it's likely to be much more time than that as this will tip the scales as to which airline I put more BIS in on this year. I may fall to 75K on UA for the first time since I graduated college.
This is why companies that aren't desperate don't enter into these transactions.
Not a single balance within my MP account is correct. Not a single existing itinerary is lacking at least one issue. My patience is not limitness, nor should it be.
These types of mergers of equals have large friction costs within both customer bases. You can count at least my next two months of business as a fraction of those costs from the UA side. Given how well DL has been taking care of me as a Plat it's likely to be much more time than that as this will tip the scales as to which airline I put more BIS in on this year. I may fall to 75K on UA for the first time since I graduated college.
This is why companies that aren't desperate don't enter into these transactions.
Not a single balance within my MP account is correct. Not a single existing itinerary is lacking at least one issue. My patience is not limitness, nor should it be.
This is getting ridiculous.
Mar 8, 2012 | 5:57 am
#1442
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,874
Long thread with lots of issues.
Has anybody successfully sponsored a GPU (SWU) upgrade for somebody else? In this instance looking at an expiring SWU (3/12). If so, please post detailed step-by-step instructions. Any help is greatly appreciated. I am just lost on that new UA.com.......
Has anybody successfully sponsored a GPU (SWU) upgrade for somebody else? In this instance looking at an expiring SWU (3/12). If so, please post detailed step-by-step instructions. Any help is greatly appreciated. I am just lost on that new UA.com.......
Mar 8, 2012 | 8:17 am
#1443
Join Date: Sep 2007
Programs: CO Gold
Posts: 36
Will the email backlog be eliminated?
Hello UAInsider.
I am sure that you are aware that over the past few months your customer service teams have accumulated a huge backlog of emails. Email to United customer care or to Continental customer care where either not responded to, or responded after 4-8 weeks.
I have two issues which I have emailed about in January and in February. Will I ever get a response, or should I send it again?
I am sure that you are aware that over the past few months your customer service teams have accumulated a huge backlog of emails. Email to United customer care or to Continental customer care where either not responded to, or responded after 4-8 weeks.
I have two issues which I have emailed about in January and in February. Will I ever get a response, or should I send it again?
Mar 8, 2012 | 8:38 am
#1444
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,307
Mar 8, 2012 | 9:43 am
#1446
Join Date: Mar 2005
Location: MDW/ORD and the late lamented Meigs Field...
Programs: UA 1MM Premier 1K, Hilton Gold, Marriott Titanium/ LT
Posts: 1,234
Shannon - can you please confirm what is happening for upgrade purposes when "the system" splits a 2-person PNR at check-in due to upgrade available only for higher-status flyer?
1. Is the lower-status flyer still recognized for complimentary upgrade purposes as the companion to the higher-status flyer on the first leg of the itinerary?
2. Is the lower-status flyer still recognized for complimentary upgrade purposes as the companion to the higher-status flyer for later and return legs of the itinerary?
If not, that needs to be fixed...and is there a workaround that can be accomplished by calling the 1K line?
1. Is the lower-status flyer still recognized for complimentary upgrade purposes as the companion to the higher-status flyer on the first leg of the itinerary?
2. Is the lower-status flyer still recognized for complimentary upgrade purposes as the companion to the higher-status flyer for later and return legs of the itinerary?
If not, that needs to be fixed...and is there a workaround that can be accomplished by calling the 1K line?
Mar 8, 2012 | 9:49 am
#1447
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,733
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Thanks for the updates Shannon. Much appreciated as always!
Thanks for the updates Shannon. Much appreciated as always!
Mar 8, 2012 | 10:18 am
#1448
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,821
Regional Upgrade on PS problem
I still can't use my Regional upgrade on p.s. flights.
It shows RPU but after clicks it, it pulls out GPU....
Please fix this problem, thank you Shannon.
The selection is RPU.
Instead pulling out RPU, the system pulls out GPU.
It shows RPU but after clicks it, it pulls out GPU....
Please fix this problem, thank you Shannon.
The selection is RPU.
Instead pulling out RPU, the system pulls out GPU.
Last edited by pigx5; Mar 8, 2012 at 10:35 am
Mar 8, 2012 | 10:29 am
#1449
Join Date: Aug 2008
Location: LAX
Programs: UA Gold/1MM, AA EXP, Marriott Plat
Posts: 964
The Aer Lingus partner page doesn't show the 100% PQM/RDM for the IAD-MAD flights. As this was a special partnership, and treated as if it were a UA flight, is this still continuing? Or do we no longer earn PQM and full RDM for this route?
Mar 8, 2012 | 11:13 am
#1450
Join Date: Mar 2012
Programs: UA Global Services
Posts: 4
No Global Services since the big day (March 3rd)
As of March 3rd, I have not been able to reach Global Services. The GS Driect phone number no goes off-shore to standard reservations. Just wondering if anyone has found a way to reach them? I've tried e-Mail, the 1K line, no one knows.
Mar 8, 2012 | 11:19 am
#1451
Join Date: May 2006
Location: AUS
Programs: UA 1K, National Car EE, Hilton Lifetime Diamond, Marriott Platnium/Lifetime Silver
Posts: 224
Did you receive your new GS package yet? I'm thinking the old GS number may not be the new one? (I'm not GS so this is pure speculation on my part).
Mar 8, 2012 | 11:39 am
#1452
Join Date: Jun 2004
Location: NY
Programs: UA GS Virgin Gold
Posts: 14
global sevices
Same issue here - seems that global services members are getting the most lost in this transition. I finally got through today via the 1K line - my status "vanished". Told today 4-5 days to restore.
Mar 8, 2012 | 11:40 am
#1453
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,419
Voice prompt system does not recognize "yes".
Mar 8, 2012 | 11:42 am
#1454
Join Date: Jul 2010
Location: WAS
Programs: UA Silver, Marriott Titanium, Nexus, GE
Posts: 2,130
Just needed to a same day confirmed change for tomorrow. The hold time wasn't too bad, just 4 minutes, but then another 28 minutes to change the flight and assign the seat. This is probably why the system is so slow.
The very friendly agent wasn't sure if she needed to add me to the upgrade list manually or if it would happen automatically like it used to. Anyone know?
The very friendly agent wasn't sure if she needed to add me to the upgrade list manually or if it would happen automatically like it used to. Anyone know?
Mar 8, 2012 | 11:44 am
#1455
Join Date: Mar 2012
Programs: UA Global Services
Posts: 4
I did get the package, same number that we have been using. 