edcho

Yup! I saw my PQMs drop ... and then not move after flights posted. My PQS keeps going though.

ORD-LIH

Silence is the voice of complicit incompetence here. How hard is it for UA to allow their company rep here to give some kind of update? It's not like Shannon is busy trying to find the glitches in lines of code.

In good news, if this lasts long enough (combined with an energy spike) UA could very well end up going BK again in the next few years. I'll come back from DL then when there is a new management team and corporate plan.

rch4u

Exactly. ^

gjacobs

I'm missing 7,616 PQM's that were "transferred" from my UA account. I'm sure they will reappear magically at some point.

seanp7

^

Or, a simple web banner on the main page (Travel Advisory- style) that removes the 'we have completed our transition' and says something like "We are still transitioning and request your patience!" with a small bulletin acknowledging some of the main issues (EQM reset to zero is fairly major, imo) and a possible timeline for a fix.

They would also be doing themselves a favor in reducing some hits to the call center by a simple communication on the website and/or email...

...or will we get a "Sorry, we could have done that a lot better - here's 2 drink chits" email?

**EDITED TO ADD: Ok, now I see the 'Travel Notice' with "Notice regarding call volumes + award mile balances", but that's all above a nice big "united.com integration complete". Expectation setting, people.

kugelfischer

What a mess. Two segments and correct RDMs posted for my travel on UA on 3/5 but zero PQMs. It was a G fare.

beveritt

Ditto. Lost PMUA PQMs when flight on 3/2 posted. Flight on 3/4 posted with no PQMs, but did post the PQS. I'm sure they'll fix it, but when?

AndrewT84

Noticed today that my LAX ORD posted at 1739 miles versus the usual 1745 miles. Shrunken world.

Also my PQMs dropped from the previously accurate UA+CO amount to just the pre-merger CO amount.

noonflyer

Hoping to hear from a wise flyertalk owl on my situation.

Yikees! It appears that my united.com United Mileage account (10k miles) didn't merged correctly with my OnePass account (20k miles). Instead I was given a new Onepass account #. So now I have 2 accounts... my now new United Mileage # (10k) and my OnePass (now United 20k miles). All info for both accounts are correct i.e. contact, history, etc.. Just like to have both miles on one united.com account!

I had linked both accounts when transferring miles CO <--> UA for the 60k UnitedMileage Visa deal. That was no problem. Was hoping that the system would recognize this and seamlessly merge both my accounts. This didn't happen.

What can I do to have them correctly merge both my accounts into one? Advice and thoughts?

edcho

Wait a few weeks and hope the dust has settled for the most part by then. Then call the MP desk and request them to merge the accounts.

c1mth0g

I have this problem with Citibank - my solution was to use a different browser. (I think clearing the history might have helped too).

LilAbner

YES!!!
I have re-logged in nearly every time I try to do something like get my 4th boarding pass and I can't get to that page.
I'll get it tomorrow at one of the clubs.
But man, this circle jerk is really frustrating!

emcampbe

My PQM's (~18,000) are all gone from this year, too, though my 6 PQS are still showing properly. I had both CO and UA accounts. My SO, who just had the MP account, has her correct PQM and PQS showing, though she only had an MP account before.

This makes my tracker look sad - was almost 80% to Premier Silver already by end Feb, which is record speed for me. Now, it looks more like 20%.

freeflyin

It has been happening to me for the last 2 days. I finally got through and was told they could not accomplish it either. Will try again tomorrow

300D

Dear UAInsider,

Do you have any insight when online request missing mileage for *A partners will be back?

Thank you.