Originally Posted by
ORD-LIH
Silence is the voice of complicit incompetence here. How hard is it for UA to allow their company rep here to give some kind of update? It's not like Shannon is busy trying to find the glitches in lines of code.
^
Or, a simple web banner on the main page (Travel Advisory- style) that removes the 'we have completed our transition' and says something like "
We are still transitioning and request your patience!" with a small bulletin acknowledging some of the main issues (EQM reset to zero is fairly major, imo) and a possible timeline for a fix.
They would also be doing themselves a favor in reducing some hits to the call center by a simple communication on the website and/or email...
...or will we get a "Sorry, we could have done that a lot better - here's 2 drink chits" email?
**EDITED TO ADD: Ok, now I see the 'Travel Notice' with "Notice regarding call volumes + award mile balances", but that's all above a nice big "united.com integration complete". Expectation setting, people.