Jan 28, 2024, 7:11 pm
Last edit by: WineCountryUA
This is an archive thread, the active thread is [Consolidated]UA/Partner flights miles not posting?
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait15 7 days.
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.
For missing flight partner credit you will need to wait
For any segment operated by a Star Alliance partner airline, Aer Lingus or Jet Airway, you’ll need to enter additional information along with the ticket number.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Jan 5, 2013, 12:45 pm
#991
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
I submitted the missing miles request via the website but still nothing 2 wks later. Called 1K line to follow up. They found some of the request pending, but my submissions didn't seem to go through correctly, primarily because several of the flights were codeshares, plus one leg I stood by for an earlier flight, thus not matching my itinerary.
The 1K agent cleared everything up and tried to get her supervisor to okay immediate credit (as happened with a missing LH segment earlier this year). No dice, it had to be put in the queue. Apparently, at some point the verification and posting of missing miles that didn't clear by the standard *A partner method is processed manually by a few clerks somewhere. Thus we just have to wait for our requests to get through the line. That could explain why some people seem to have to wait so long for requests to post.
The 1K agent cleared everything up and tried to get her supervisor to okay immediate credit (as happened with a missing LH segment earlier this year). No dice, it had to be put in the queue. Apparently, at some point the verification and posting of missing miles that didn't clear by the standard *A partner method is processed manually by a few clerks somewhere. Thus we just have to wait for our requests to get through the line. That could explain why some people seem to have to wait so long for requests to post.
Jan 5, 2013, 12:55 pm
#992
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
In my latest example, Dec. 31 TG flight and Jan. 1 UA flights all posted the same time sometime between yesterday afternoon and evening. I'd guess you'll see these post tonight or tomorrow latest.
Jan 5, 2013, 11:16 pm
#993
Join Date: Jun 2010
Posts: 246
I have a trip on Turkish from early November that still has not posted (just hit the 2 months mark today). I have had multiple emails back and forth with MileagePlus CS and the last communciation this week they requested my boarding passes. Of course, as luck would have it, I can only find 6 of the 8 boarding passes (2 people, 4 legs). I am missing a boarding pass from leg 1 and leg 3.
It really frustrates me as it even says "UA MP XYZ123 *G" etc on the boarding pass, yet the miles didn't automatically post. I figured when I first emailed Mileage Plus, they could've figured it out. But to be 2months deep and just now they're requesting my boarding passes and receipt, from a fellow STAR ALLIANCE carrier, is absurd.
It really frustrates me as it even says "UA MP XYZ123 *G" etc on the boarding pass, yet the miles didn't automatically post. I figured when I first emailed Mileage Plus, they could've figured it out. But to be 2months deep and just now they're requesting my boarding passes and receipt, from a fellow STAR ALLIANCE carrier, is absurd.
Jan 5, 2013, 11:23 pm
#994
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
The RPUs and GPUs posted one day later.
Jan 6, 2013, 2:29 am
#995
Join Date: Dec 2009
Location: San Francisco Bay Area
Posts: 210
When I called on 1/4 trying to get my TK G flights credited (followup after the initial missing miles credit and two resubmissions that were denied by TK) I was directed to the united.com/contactmp URL to write in a request yet again. Maybe I should call the service center yet again to escalate it to get manually processed.
Jan 6, 2013, 8:08 am
#996
Join Date: Nov 2009
Location: SDF
Programs: UA, HH
Posts: 692
Had some problems with miles posting from Brussels flight... Took 3 calls and about 90 days, but I was not following the situation too closely - it was about 4,000 miles that did not affect status. As I understood Brussels were denying miles for K class, while on ua.com it was showing 100% credit.
When posted it took me to 55,554 miles for 2012 - I wish it would be 55,555
When posted it took me to 55,554 miles for 2012 - I wish it would be 55,555
Jan 6, 2013, 9:33 am
#997
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_0_2 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A551 Safari/8536.25)
Nothing from 1/2 yet. Has anyone gotten anything credited past 1/1?
Nothing from 1/2 yet. Has anyone gotten anything credited past 1/1?
Jan 6, 2013, 9:34 am
#998
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
In-laws just had some HKG flights from 1/2 credit, so it is possible...
Jan 6, 2013, 9:49 am
#999
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I'm still awaiting credit for EWR-ORD-YVR, flown on UA metal, Jan. 2.
Jan 6, 2013, 10:45 am
#1000
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
New Year’s Mileage Posting Delays?
We’ve seen the comments about posting problems with miles from recent year-end and new-year flying. I’ve noticed that my UA credit cards miles, from 2 credit cards, which both usually post on the 2nd of the month, have not posted. Anyone else with the same problem? Is this an annual event that I’ve forgotten about?
Jan 6, 2013, 10:48 am
#1001
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Missing mine too - but whereas with PMUA where they were always there the 2nd of the month, post-PSS conversion it can be anywhere from 4 to 7 days into the month. Technology downgrade you know...
I'm going to SMS Chase tomorrow if they haven't posted.
I'm going to SMS Chase tomorrow if they haven't posted.
Last edited by iluv2fly; Jan 6, 2013 at 11:55 am Reason: unnecessary
Jan 6, 2013, 11:37 am
#1002
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
I don't understand why this airline can't promptly post mileage credit.
The website says "within 48 hours" but even that's spotty.
Why can DL and AA post the flight the next day, and United, I'm waiting 4 days now --- is it impossible to get reliable posting of flights?
Over the course of the year, I was regularly getting flights posted within 2 days. Slower than the other airlines, but atleast it had remained consistent.
Now it seems recently that more and more people seem to be going over the 48 hour mark -- and now I'm up to 4 days after the flight and counting without a posting, the longest I've waited since the conversion.
The website says "within 48 hours" but even that's spotty.
Why can DL and AA post the flight the next day, and United, I'm waiting 4 days now --- is it impossible to get reliable posting of flights?
Over the course of the year, I was regularly getting flights posted within 2 days. Slower than the other airlines, but atleast it had remained consistent.
Now it seems recently that more and more people seem to be going over the 48 hour mark -- and now I'm up to 4 days after the flight and counting without a posting, the longest I've waited since the conversion.
Jan 6, 2013, 11:42 am
#1003
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Jan 6, 2013, 11:47 am
#1004
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
I bet you a UDU that you get the typical “technical difficulties” and “they'll post when they post” reply.
Last edited by iluv2fly; Jan 6, 2013 at 11:55 am Reason: response to deleted quote
Jan 6, 2013, 7:58 pm
#1005
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
Datapoint: Sometime today (Sunday 1/6 afternoon) all expected credit card miles posted with a posting date of 1/2/13.