Anyone booked LH F awards recently?
Aug 28, 2013, 8:43 am
#1486
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747
I'm checking a specific date early next week a couple times a day. I've seen both ORD-FRA and DFW-FRA in F. Availability for each lasted a day or so. I've seen nothing from DEN, LAX, or SFO.
Aug 28, 2013, 8:51 am
#1487
Join Date: Aug 2006
Posts: 716
It looks like all LH flights are gone from UA.com at the moment. Maybe they're actually fixing the problems?
Aug 28, 2013, 8:52 am
#1488
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
FDW
Aug 28, 2013, 9:23 am
#1489
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Last edited by Madone59; Aug 28, 2013 at 9:37 am
Aug 28, 2013, 9:28 am
#1490
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Aug 28, 2013, 10:04 am
#1491
Join Date: Jun 2012
Location: Boston
Programs: UA 1K
Posts: 272
If UA website does not show LH award space availability but ANA does, will it help calling UA and telling them that the space is available and book the ticket for me? Thanks.
Last edited by iluv2fly; Aug 28, 2013 at 10:18 am Reason: merge
Aug 28, 2013, 10:14 am
#1492
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
I can confirm this. Have two C award tickets from DEL-FRA-BOS on 2nd Sep that I am hoping to upgrade to F. Decent availability this morning (though not on my preferred dates), and this evening "ALL" LH award inventory is gone from UA. Hopefully this is just a temporary glitch that will be sorted out soon...
Aug 28, 2013, 10:27 am
#1493
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Quick update
Hi everyone,
As a few of you have noticed, we’ve temporarily removed LH award availability from united.com in order to take care of a minor maintenance issue. It mainly affects economy class, but in this case the safest and most stable approach was to remove all inventory classes for the moment. I’ll post back here when it’s back up.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As a few of you have noticed, we’ve temporarily removed LH award availability from united.com in order to take care of a minor maintenance issue. It mainly affects economy class, but in this case the safest and most stable approach was to remove all inventory classes for the moment. I’ll post back here when it’s back up.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Aug 28, 2013, 10:37 am
#1494
Join Date: Jun 2012
Location: Boston
Programs: UA 1K
Posts: 272
Hi everyone,
As a few of you have noticed, we’ve temporarily removed LH award availability from united.com in order to take care of a minor maintenance issue. It mainly affects economy class, but in this case the safest and most stable approach was to remove all inventory classes for the moment. I’ll post back here when it’s back up.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
As a few of you have noticed, we’ve temporarily removed LH award availability from united.com in order to take care of a minor maintenance issue. It mainly affects economy class, but in this case the safest and most stable approach was to remove all inventory classes for the moment. I’ll post back here when it’s back up.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Aug 28, 2013, 10:41 am
#1495
Join Date: Jun 2012
Location: Boston
Programs: UA 1K
Posts: 272
I also checked ExpertFlyer and just like united.com, it shows absolutely no LH award availability. Does this confirm the rumors that I read elsewhere on FT that ExpertFlyer uses UA data for LH award availability (and for that matter all *A award availability?)
Aug 28, 2013, 10:42 am
#1496
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Hi ksingh0311,
Currently, the issue affects mainly economy inventory, so while it may be possible to book other inventory classes through our agent channels at the moment, I would advise holding off if you have a multi-cabin itinerary and/or non-critical need until the issue is resolved. I'll post here ASAP once it is.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Currently, the issue affects mainly economy inventory, so while it may be possible to book other inventory classes through our agent channels at the moment, I would advise holding off if you have a multi-cabin itinerary and/or non-critical need until the issue is resolved. I'll post here ASAP once it is.
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Last edited by UA Insider; Aug 28, 2013 at 10:42 am Reason: fare classes --> inventory classes
Aug 28, 2013, 11:51 am
#1497
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Update - LH Availability Restored
Hi everyone,
LH inventory has been restored to united.com. Thanks for your patience!
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
LH inventory has been restored to united.com. Thanks for your patience!
Aaron Goldberg
Sr. Manager - Customer Experience Planning
United Airlines
Aug 28, 2013, 12:34 pm
#1498
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Thanks Aaron for the prompt updates this morning. And kudos to you and UA for being one of the few domestics to actively participate on FT. ^
Aug 28, 2013, 1:52 pm
#1500
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,747