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TK post-COVID Long-Haul Operations and Scheduling Issues

TK post-COVID Long-Haul Operations and Scheduling Issues

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Old Dec 15, 20, 4:32 am   -   Wikipost
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Last edit by: Palal
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The up-to-date information about TK long-haul operations could be found here in this WIKI. Please keep in mind that the schedule is always subject to change and the information in this WIKI could be invalid anytime.

This WIKI is last updated at:
08 July 2020

The CURRENT FLIGHT PLAN is published here, but SHOULD NOT BE TRUSTED, as Turkish Airlines published a list of services that were to resume in July. Many of these promised services have since been cancelled.
It is advisable that you DO NOT TRUST ANY PUBLISHED SCHEDULES FROM Turkish Airlines as the airline has changed schedules at a moment's notice, leaving passengers stranded.
A number of cancellations have occurred 1-2 days before a long-haul flight was due to take place in early July (e.g. LAX)
The airline call centers are hard to reach if you want to change your flight.
If you buy a ticket you will not get your money back until the situation is over.
Thus it is advisable to look at historical on-time performance for the route you are considering booking and seriously consider alternative options if you want to get to your destination and not be stranded.

Routes that are Suspended until August

Beijing ( resuming 1 Aug )
Bogota ( resuming 2 Aug )
Guangzhou ( resuming 1 Aug )

Hanoi ( resuming 1 Aug )
Ho Chi Minh City ( resuming 1 Aug )
Xian ( resuming 1 Aug )


Routes that are Suspended until September

Buenos Aires ( resuming 3 Sep )

Routes that are Suspended until October

Caracas ( resuming 1 Oct )
Colombo ( resuming 1 Oct )
Durban ( resuming 1 Oct )
Havana ( resuming 1 Oct )
Male ( resuming 1 Oct )

Maputo ( resuming 2 Oct )
Phuket ( resuming 1 Oct )


Routes that are Suspended until the S21 season

Osaka
Tokyo Narita


Seasonal Routes that are Suspended for the S20 season

Moroni

New Routes that their Inaugural Flight has been Postponed


Newark ( postponed to 1 Aug )
Vancouver ( postponed 1 Sep )
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Old Jun 15, 20, 4:25 pm
  #16  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK M&S Elite Plus, QRPC Platinum, BAEC Gold, PC Bolbol, All Silv, HH Blue, Bonvoy, BW Rewards
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Originally Posted by daisymay2 View Post
Thanks for this.
I can't see anything for MAN-IST?
We fly MAN-MRU although not until December.
This is the long-haul thread, check the short-haul one for Manchester.
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Old Jun 15, 20, 6:09 pm
  #17  
 
Join Date: Oct 2007
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Originally Posted by ISTFlyer View Post
This is the long-haul thread, check the short-haul one for Manchester.
Sorry - where is the short haul thread please?

Ah - right - got it thanks!
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Old Jun 15, 20, 11:51 pm
  #18  
 
Join Date: Oct 2009
Location: Udon Thani, Thailand
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I have a 1 Sept BKK-IST-BRU and doubt BKK will be open...wait and see...
Returning home 30 Sept might even be more of a problem being a foreigner...
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Old Jun 16, 20, 5:11 am
  #19  
 
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 85
Question:

I have Two separate PNR's booked with American Express on TK for June 30 JFK-IST-MRS-LYS-IST-JFK . Both PNR's outbound date is June 30 and returns are different. This is for me and my wife. TK sent us cancellation notices on both. I called TK to cancel and have them issue Miles in our Miles & Smiles account and they told me to do it from the Web as they were issued by a Travel Agency. I submitted from Coronavirus Related Request Form Yesterday and got a reply today that I have to contact American Express for them to submit the request. Has anyone experienced something Similar ?? Usually when cancellations happen ( I had tons this year under same conditions with booking with Amex ) I have always dealt with the airlines when Cancellation was initiated by the airlines themselves.

Should I contact AMEX ?? I thought this could be easily taken care of through TK Website.

I am Elite +
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Old Jun 16, 20, 5:34 am
  #20  
 
Join Date: Jan 2010
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Originally Posted by Dave69NewYork View Post
Question:

I have Two separate PNR's ...

Should I contact AMEX ?? I thought this could be easily taken care of through TK Website.
If you booked with AMEX then probably best to call them to handle the cancellation - especially with a company like TK where CS during IRROPs isn't known as being stellar... good to have AMEX lean on them a little if necessary.
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Old Jun 16, 20, 5:56 am
  #21  
 
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 85
Thank you for the reply

This is so stupid, Amex will have a tough time handling this with trying to have them add miles to our respective accounts. The TK Website clearly indicates that this can be done via
online form, Call Center or ticket offices. If I chose an open ticket option and then changed the destination I would have flown within the same region would AMEX need to go to a TK OFFICE to re issue the ticket ??
I am going to wait for replies on this Forum before I proceed . Basically TK by being so difficult that it is forcing us to go for just a simple REFUND and lose revenue.
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Old Jun 16, 20, 6:47 am
  #22  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
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Posts: 8,427
Dave69NewYork ,

If you have purchased your ticket via a third party agent ( in your case: AMEX Travel ) you need to contact them.
This was always the case for third party bookings. TK would not touch the booking.
A sales office agent would not touch it either. You must contact AMEX Travel, they must contact the dedicated travel agent department at TK and perform the change.

This is not a TK-only thing, some other major carriers do the same thing such as the Lufthansa Group, British Airways, etc...
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Old Jun 16, 20, 9:34 am
  #23  
 
Join Date: Jan 2011
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People asking questions and advise from ISTFlyer about the things that not even Minister of Transportation nor TK does not have an answer or can confirm :-) Meanwhile the announcing of restart and cancellations continuing hand in hand and restarting dates move further to late summer/autumn.
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Old Jun 16, 20, 9:54 am
  #24  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
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Originally Posted by Jaenks View Post
People asking questions and advise from ISTFlyer about the things that not even Minister of Transportation nor TK does not have an answer or can confirm :-) Meanwhile the announcing of restart and cancellations continuing hand in hand and restarting dates move further to late summer/autumn.
Yes, that's why I've written some remarks at the WIKI.
It's true that I could only tell what's available on the booking system and the Turkish Airlines website.

More postponements are likely.
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Old Jun 16, 20, 10:00 am
  #25  
 
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 85
Thank you ISTFlyer !!
DaveS and ISTFlyer like this.
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Old Jun 16, 20, 10:09 am
  #26  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
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Originally Posted by raporot View Post
what with Bogota?
Originally Posted by SK AAR View Post
For BOG I believe you need to look under PTY/Panama.
Bogota and Havana which was not on the WIKI are now added to the list over there.
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Old Jun 16, 20, 2:00 pm
  #27  
 
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 85
ISTFlyer trying to get Miles and Smiles into your account in Lieu of a Cancellation of your ticket is A NIGHTMARE !!! called Turkish Airlines they told me to call agency to get the Miles into my account instead of refunding through Amex. I called Amex I had them call TK but TK told AMEX that they have a SPECIAL CODE that Amex needs to get from Turkish Airlines SALES OFFICE in Chicago via Email in order to get the code and enter into the System in order to get Miles into TK account !! This is such a hassle !! Amex called TK Chicago office and they did not answer. So now, AMEX is sending an EMAIL to TK Sales office in Chicago with both PNR info in order to get a code to then cancel tickets and get miles into account.

Let us see if Chicago office will answer. If they don't , then I will get a REFUND because we have the refund codes. I can not believe how difficult TK makes it EVEN FOR AGENCIES to get Miles refund into an account. Basically they are forcing people to get refunds and they are losing revenue.
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Old Jun 16, 20, 2:08 pm
  #28  
 
Join Date: Nov 2018
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Originally Posted by Dave69NewYork View Post
ISTFlyer trying to get Miles and Smiles into your account in Lieu of a Cancellation of your ticket is A NIGHTMARE !!! called Turkish Airlines they told me to call agency to get the Miles into my account instead of refunding through Amex. I called Amex I had them call TK but TK told AMEX that they have a SPECIAL CODE that Amex needs to get from Turkish Airlines SALES OFFICE in Chicago via Email in order to get the code and enter into the System in order to get Miles into TK account !! This is such a hassle !! Amex called TK Chicago office and they did not answer. So now, AMEX is sending an EMAIL to TK Sales office in Chicago with both PNR info in order to get a code to then cancel tickets and get miles into account.

Let us see if Chicago office will answer. If they don't , then I will get a REFUND because we have the refund codes. I can not believe how difficult TK makes it EVEN FOR AGENCIES to get Miles refund into an account. Basically they are forcing people to get refunds and they are losing revenue.
Dave,

The TK hotline agent you talked first was right, they don't have the power to touch travel agency bookings. All transactions must be handled through your travel agency ( AMEX Travel ).
Also, the refund with miles option only applies for bookings through Turkish Airlines directly ( website, hotline, sales office ). So you would not be able to get miles for your cancelled flights. It's either an open ticket or a full refund.

AMEX Travel should contact the TK corporate sales office ( in your case: Chicago office ), and they must handle the situation for you. By the way, even though AMEX Travel starts a refund process, TK would not refund them until 11 August 2020 ( according to Turkish law ) unless you file a chargeback or a DoT complaint.

By the way, I would like to remind you that I am not a Turkish Airlines employee nor I work for one of their subsidiaries.
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Old Jun 16, 20, 2:20 pm
  #29  
 
Join Date: Nov 2017
Location: New York, NY
Programs: TK Elite+ Delta Platinum Medallion
Posts: 85
Dear ISTFlyer I never thought that you were a TK Employee. I put you in context because you are quite knowledgeable in these matters.

TK told Amex that Apparently if Amex contacts TK Sales office that they would give them Codes to enter into system to get Refund as Miles into TK M & S Account. Let us see what happens.

One question for you:

IF I want to make these tickets OPEN JAW with validity till Dec 2021 what do I need to do ?? Or what does AMEX need to do ??

And IF we make them OPEN JAW , then how do I book my Open Jaw ticket ??? With Amex or TK Directly ??

Thank you for your insights.
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Old Jun 16, 20, 2:26 pm
  #30  
 
Join Date: Nov 2018
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Originally Posted by Dave69NewYork View Post
Dear ISTFlyer I never thought that you were a TK Employee. I put you in context because you are quite knowledgeable in these matters.
Sorry if I misinterpreted you.

Originally Posted by Dave69NewYork View Post
TK told Amex that Apparently if Amex contacts TK Sales office that they would give them Codes to enter into system to get Refund as Miles into TK M & S Account. Let us see what happens.

One question for you:

IF I want to make these tickets OPEN JAW with validity till Dec 2021 what do I need to do ?? Or what does AMEX need to do ??

And IF we make them OPEN JAW , then how do I book my Open Jaw ticket ??? With Amex or TK Directly ??

Thank you for your insights.
If you would like to convert your ticket to an open ticket, you would need to contact AMEX travel. They would probably need to do something in their system or contact the TK corporate office in Chicago.

When you would like to use your open ticket, you would need to contact AMEX Travel again, they must reissue the system, either via their system or via contacting the TK corporate office.

However, unless you bought your ticket with AMEX points that expired or something similar, I would suggest that you get a refund as being in the triangle of ( passenger-TK-TA ) could be generally painful in case of an IRROPS as it is now.
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