Question:
I have Two separate PNR's booked with American Express on TK for June 30 JFK-IST-MRS-LYS-IST-JFK . Both PNR's outbound date is June 30 and returns are different. This is for me and my wife. TK sent us cancellation notices on both. I called TK to cancel and have them issue Miles in our Miles & Smiles account and they told me to do it from the Web as they were issued by a Travel Agency. I submitted from Coronavirus Related Request Form Yesterday and got a reply today that I have to contact American Express for them to submit the request. Has anyone experienced something Similar ?? Usually when cancellations happen ( I had tons this year under same conditions with booking with Amex ) I have always dealt with the airlines when Cancellation was initiated by the airlines themselves.
Should I contact AMEX ?? I thought this could be easily taken care of through TK Website.
I am Elite +