Originally Posted by
Dave69NewYork
ISTFlyer trying to get Miles and Smiles into your account in Lieu of a Cancellation of your ticket is A NIGHTMARE !!! called Turkish Airlines they told me to call agency to get the Miles into my account instead of refunding through Amex. I called Amex I had them call TK but TK told AMEX that they have a SPECIAL CODE that Amex needs to get from Turkish Airlines SALES OFFICE in Chicago via Email in order to get the code and enter into the System in order to get Miles into TK account !! This is such a hassle !! Amex called TK Chicago office and they did not answer. So now, AMEX is sending an EMAIL to TK Sales office in Chicago with both PNR info in order to get a code to then cancel tickets and get miles into account.
Let us see if Chicago office will answer. If they don't , then I will get a REFUND because we have the refund codes. I can not believe how difficult TK makes it EVEN FOR AGENCIES to get Miles refund into an account. Basically they are forcing people to get refunds and they are losing revenue.
Dave,
The TK hotline agent you talked first was right, they don't have the power to touch travel agency bookings. All transactions must be handled through your travel agency ( AMEX Travel ).
Also, the refund with miles option only applies for bookings through Turkish Airlines directly ( website, hotline, sales office ). So you would not be able to get miles for your cancelled flights. It's either an open ticket or a full refund.
AMEX Travel should contact the TK corporate sales office ( in your case: Chicago office ), and they must handle the situation for you. By the way, even though AMEX Travel starts a refund process, TK would not refund them until 11 August 2020 ( according to Turkish law ) unless you file a chargeback or a DoT complaint.
By the way, I would like to remind you that I am not a Turkish Airlines employee nor I work for one of their subsidiaries.