Can't Redeem Missing Miles - Interface Bug?
Jul 3, 2018, 4:56 am
#1
Original Poster
Join Date: Jul 2018
Posts: 6
Can't Redeem Missing Miles - Interface Bug?
Hello guys,
I'm trying to redeem missing miles but whenever I select an entry on the dropdown box the form doesn't show any extra fields nor do I get sent to another page in order to fill out my flight information.
Is anyone encountering the same bug?
Thank you!
I'm trying to redeem missing miles but whenever I select an entry on the dropdown box the form doesn't show any extra fields nor do I get sent to another page in order to fill out my flight information.
Is anyone encountering the same bug?
Thank you!
Jul 7, 2018, 8:47 am
#4
Join Date: Dec 2011
Location: YYZ
Programs: Turkish M&S; Air Canada Aeroplan
Posts: 15
Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?
The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...
Jul 7, 2018, 9:13 am
#5
Join Date: Jan 2017
Posts: 790
Thanks for the suggestion. I have the same problem. It used to work but no longer. (I fly AC regularly, and in the past couple of years, none of them have been credited automatically, so I have been a bit of a regular user of the form..)
Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?
The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...
Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?
The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...
I just went back and I see for Star Alliance flights the required input is different. I see the voucher number part and I honestly have no clue what that is. Maybe someone more savvy with this kind of stuff can chime in.
I'd just call Turkish's customer service and ask what to put in that field. You could also email Miles & Smiles and ask them to credit the miles, but you might wait for a long time so I'd try to do it yourself.
Jul 14, 2018, 1:41 pm
#8
Join Date: Jan 2017
Posts: 790
I emailed Miles & Smiles for credit and they did respond within a week, so they do respond. It didn't matter because I found the mobile app trick I mentioned above and did it myself, but it was nice that they got back to me.
Jul 14, 2018, 2:55 pm
#9
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
I'm confused by your terminology and wonder whether this could be party of the problem.
To redeem miles in a FF program means to use the miles, for example to take miles from your account and pay for an award ("free") plane ticket with them. In this case, the number of miles in your account would go down in exchange for the ticket you want.
However, your problem seems to be missing miles, which would be described as miles that haven't been posted/credited to your account even though you have taken one or more flights to earn the missing miles. In this case, you want the miles showing in your account to go up by the number of miles that are missing.
To redeem miles in a FF program means to use the miles, for example to take miles from your account and pay for an award ("free") plane ticket with them. In this case, the number of miles in your account would go down in exchange for the ticket you want.
However, your problem seems to be missing miles, which would be described as miles that haven't been posted/credited to your account even though you have taken one or more flights to earn the missing miles. In this case, you want the miles showing in your account to go up by the number of miles that are missing.
Jul 30, 2018, 6:18 am
#10
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 230
Error-MS-MS038066612
I'll follow the suggestion to use the app function rather than the website - hopefully that will be successful.
Aug 1, 2018, 5:14 am
#11
Join Date: Dec 2007
Location: BOS
Programs: AA, DL, TK
Posts: 230
Thanks for the suggestion. I have the same problem. It used to work but no longer. (I fly AC regularly, and in the past couple of years, none of them have been credited automatically, so I have been a bit of a regular user of the form..)
Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?
The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...
Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?
The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...
Feb 28, 2019, 1:36 pm
#13
Join Date: Dec 2017
Programs: DL DM, TK ELP, LA PASS Black, FB Platinum
Posts: 108
Now that I've tried the app, I am also seeing this behavior. "Voucher number" is a required field, but there's no explanation of what it pertains to, and entering 0 definitely does not work. If anyone has had success understanding what entry is expected here, it would be a great help
Feb 6, 2020, 8:25 pm
#14
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
I entered the ticket number again as I have to clue what voucher number coule be.
The app says enter booking class single format and denies submitting the claim. All i put there is a single J ... Guess we all love tk IT
The app says enter booking class single format and denies submitting the claim. All i put there is a single J ... Guess we all love tk IT
Feb 6, 2020, 9:25 pm
#15
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If it's a TK flight, try the mobile application.
If it's a *A flight, fill out a feedback form on the TK website including your passport photo page, boarding pass, e-ticket copy
to retroclaim miles.
By the way, what meant by voucher number is the e-ticket number.
Also for Business Class, try C instead of J. TK uses C for Business Class rather than J.