FlyerTalk Forums - View Single Post - Can't Redeem Missing Miles

Aug 1, 2018, 5:14 am

#11

Gerbs

Join Date: Dec 2007

Location: BOS

Programs: AA, DL, TK

Posts: 230

Quote:

Originally Posted by boywonderto

Thanks for the suggestion. I have the same problem. It used to work but no longer. (I fly AC regularly, and in the past couple of years, none of them have been credited automatically, so I have been a bit of a regular user of the form..)

Tried the app, it ask for a "Voucher number". Not sure what that is, so just put 0. Any other suggestion?

The app keep saying "We are unable to process your request. Please try again later" (MS-MS038066034). Not sure if this is temporary, so will try again later...

Now that I've tried the app, I am also seeing this behavior. "Voucher number" is a required field, but there's no explanation of what it pertains to, and entering 0 definitely does not work. If anyone has had success understanding what entry is expected here, it would be a great help

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