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Thread: Can't Redeem Missing Miles - Interface Bug?
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Old Jul 30, 2018 | 6:18 am
  #10  
Gerbs
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Join Date: Dec 2007
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Originally Posted by manhattan92
I can't use the feedback form to claim missing miles either; keep getting an error message at the end of the process when I hit "send."
I'm having a similar issue when trying to claim missing miles from a Star Alliance itinerary (TG) - after entering all the required information, I get the following code:

Error-MS-MS038066612

I'll follow the suggestion to use the app function rather than the website - hopefully that will be successful.
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